Search found 438 matches

by bizmodeller
Tue Aug 25, 2020 7:18 pm
Forum: Questions or Issues
Topic: Unable to launch the MyMedia UI from my RaspberryPi server
Replies: 1
Views: 53

Re: Unable to launch the MyMedia UI from my RaspberryPi server

hi,

please can you post the output of the following:

Code: Select all

ls -ltra /home/pi/.config
Thanks
by bizmodeller
Tue Aug 25, 2020 10:08 am
Forum: Questions or Issues
Topic: Deleting a Server
Replies: 2
Views: 75

Re: Deleting a Server

Yep - you need to uninstall My Media from the old computer (assuming it's still running), otherwise it will reappear on the server list.
by bizmodeller
Thu Aug 13, 2020 8:59 pm
Forum: Questions or Issues
Topic: Cover art not showing on Amazon show 8
Replies: 24
Views: 629

Re: Cover art not showing on Amazon show 8

Jaffo - please can you try this pre-release for arm QNAPs: https://bizmodeller.s3.amazonaws.com/MyMediaForAlexa/Release+1.3.134.0/MyMediaAlexa_1.3.134.0_arm-x41.qpkg If you have an amd64 QNAP it will take a little longer. Once upgraded, you will need to refresh your artwork - there's a new button in...
by bizmodeller
Wed Aug 12, 2020 6:00 am
Forum: Questions or Issues
Topic: Cover art not showing on Amazon show 8
Replies: 24
Views: 629

Re: Cover art not showing on Amazon show 8

Strange, we have sent two emails to the two different email addresses we found for you (inc the one registered with the forum). Please can you email support [at] mymediaalexa.com in case we have the wrong address. Or please check your spam folder. Thx
by bizmodeller
Tue Aug 11, 2020 6:02 am
Forum: Questions or Issues
Topic: Cover art not showing on Amazon show 8
Replies: 24
Views: 629

Re: Cover art not showing on Amazon show 8

Re qnap - we have identified the issue and are working on a fix.

Philippe’s issue - we have mailed him separately to get some additional info, hopefully we can resolve.

Thanks for your patience
by bizmodeller
Mon Aug 10, 2020 8:10 pm
Forum: Questions or Issues
Topic: Release note ?
Replies: 4
Views: 159

Re: Release note ?

We update release notes when we release official versions. We release interim versions for specific bug fixes but don't update these on our main download pages or update the release notes. Our docker images are an exception - they are all still marked as beta in our website and by default we direct ...
by bizmodeller
Mon Aug 10, 2020 7:50 pm
Forum: Questions or Issues
Topic: Classical music tags?
Replies: 3
Views: 118

Re: Classical music tags?

Thanks for your interest. Currently you cannot request music by composer, just by genre, album, artist, track and playlist. We are likely to add this in the future if there is sufficient demand.
by bizmodeller
Mon Aug 10, 2020 7:49 pm
Forum: Questions or Issues
Topic: Classical music tags?
Replies: 3
Views: 118

Re: Classical music tags?

Thanks for your interest. Currently you cannot request music by composer, just by genre, album, artist, track and playlist. We are likely to add this in the future if there is sufficient demand.
by bizmodeller
Sat Aug 08, 2020 8:24 pm
Forum: Questions or Issues
Topic: Cover art not showing on Amazon show 8
Replies: 24
Views: 629

Re: Cover art not showing on Amazon show 8

Thanks for the logs. As per mails, this was a specific issue on Linux / Mac versions of My Media where we only search for folder.jpg, folder.png, etc in lower case. In this case the cover art was in Folder.jpg with a capital F. This is now fixed in 1.3.133.0, available here: pi: https://bizmodeller....
by bizmodeller
Sat Aug 08, 2020 4:18 pm
Forum: Questions or Issues
Topic: Cover art not showing on Amazon show 8
Replies: 24
Views: 629

Re: Cover art not showing on Amazon show 8

ok thanks - the good news (at least for us) is that it's consistently not showing in the console as well as the Show; I thought it was more an intermittent issue showing the artwork to the Show. Can you humour me and pls select Madness - Our House in the Songs tab and then Reindex. Then send us (via...
by bizmodeller
Sat Aug 08, 2020 2:54 pm
Forum: Questions or Issues
Topic: Persist Preferences.xml on docker upgrades
Replies: 1
Views: 1078

Re: Persist Preferences.xml on docker upgrades

Sorry missed this one (and realize it's over a year), however, for other users who come across it: We provide a volume mapping for /datadir which is used to store both preferences, watch folder metadata and the library database. This should be mapped to a volume outside the container if you are usin...
by bizmodeller
Sat Aug 08, 2020 2:52 pm
Forum: Questions or Issues
Topic: Accessing Server WITHOUT Alexa?
Replies: 1
Views: 108

Re: Accessing Server WITHOUT Alexa?

Not possible just yet but is definitely something we are planning to add as the web interface is already available on your network so adding a "stream here" button wouldn't be too taxing.
by bizmodeller
Sat Aug 08, 2020 8:28 am
Forum: Questions or Issues
Topic: Cover art not showing on Amazon show 8
Replies: 24
Views: 629

Re: Cover art not showing on Amazon show 8

BTW - one thing - we only re-read the folder.jpg / folder.png file on file import. So you will need to click 'Reindex' on the Songs tab if you change the folder.??? file. This is less than ideal so perhaps we should reread this dynamically on request however for performance reasons we precache the i...
by bizmodeller
Sat Aug 08, 2020 8:04 am
Forum: Questions or Issues
Topic: Cover art not showing on Amazon show 8
Replies: 24
Views: 629

Re: Cover art not showing on Amazon show 8

ok trying to sort this. Can you make some requests and let me know:

1. the approx UTC timestamp
2. track name
3. whether it showed artwork or not on the Now Playing tab of the web console
4. whether it showed artwork or not on the Now Playing tab on the Echo Show

4 or 5 should be enough. Thx
by bizmodeller
Thu Aug 06, 2020 6:32 pm
Forum: Feature Requests
Topic: Export playcounts to MediaMonkey
Replies: 1
Views: 63

Re: Export playcounts to MediaMonkey

Awesome :) thanks for sharing :D
by bizmodeller
Thu Aug 06, 2020 6:31 pm
Forum: Feature Requests
Topic: File Scanning
Replies: 1
Views: 89

Re: File Scanning

Not currently - you can disable the scheduled job, but not the initial one.

We can add this.
by bizmodeller
Thu Aug 06, 2020 6:29 pm
Forum: Feature Requests
Topic: Mixed Language Suggestion
Replies: 1
Views: 61

Re: Mixed Language Suggestion

This is a great point. Currently we do some pretty complicated stuff to guess which language is being uttered and find the best match.

Will muse on this and revert

thanks
by bizmodeller
Thu Aug 06, 2020 4:46 pm
Forum: Questions or Issues
Topic: Some files not indexing
Replies: 9
Views: 1575

Re: Some files not indexing

Which OS are you using? NOte there was a typo in the Windows download link, now corrected. You should just repeat the install process as per a fresh install, however, My Media will just upgrade and keep all your watch folders/settings in place.
by bizmodeller
Thu Aug 06, 2020 4:43 pm
Forum: Questions or Issues
Topic: My Media in stereo on pair of echo 2 speakers?
Replies: 17
Views: 1911

Re: My Media in stereo on pair of echo 2 speakers?

ok thanks @Micky.

Based on this and feedback from other users, please can users who are having issues with this please try again? If it doesn't work, then please unlink then recreate your stereo pair in the Alexa app and try again as this has worked for users who have contacted us via email.
by bizmodeller
Thu Aug 06, 2020 4:40 pm
Forum: How-Tos
Topic: Alexa Routine
Replies: 10
Views: 764

Re: Alexa Routine

This feature is now available for pre-release using this version: Windows: https://bizmodeller.s3.amazonaws.com/MyMediaForAlexa/Release+1.3.131.0/MyMediaForAlexa.1.3.131.0.64-bit.msi Mac OS: https://bizmodeller.s3.amazonaws.com/MyMediaForAlexa/Release+1.3.131.0/MyMediaForAlexa.1.3.131.0.dmg PI: http...
by bizmodeller
Tue Aug 04, 2020 6:32 pm
Forum: Questions or Issues
Topic: My Media in stereo on pair of echo 2 speakers?
Replies: 17
Views: 1911

Re: My Media in stereo on pair of echo 2 speakers?

We've had users report that it stopped working and then started working again after a few days, so this may be subject to firmware versions updates.

Please can users post their firmware versions here identifying whether it is or isn't working so we can try to spot a trend?

thanks
by bizmodeller
Tue Aug 04, 2020 6:28 pm
Forum: Questions or Issues
Topic: Some files not indexing
Replies: 9
Views: 1575

Re: Some files not indexing

This is now implemented and available for prerelease testing. Mac OS: https://bizmodeller.s3.amazonaws.com/MyMediaForAlexa/Release+1.3.131.0/MyMediaForAlexa.1.3.131.0.dmg Windows 64-bit: https://bizmodeller.s3.amazonaws.com/MyMediaForAlexa/Release+1.3.131.0/MyMediaForAlexa.1.3.131.0.64-bit.msi Pi: h...
by bizmodeller
Mon Aug 03, 2020 8:23 pm
Forum: Feature Requests
Topic: Folders to playlists
Replies: 2
Views: 200

Re: Folders to playlists

This is already supported. Just create another watch folder over the sub-folder that is the root of the folders you want to form your playlist. Then edit the Label to be the playlist name you want.

Then you can use Alexa, ask My Media to play my xxxxx playlist where xxxx is the label name.
by bizmodeller
Mon Aug 03, 2020 8:21 pm
Forum: How-Tos
Topic: Audiobooks
Replies: 2
Views: 153

Re: Audiobooks

both your assumptions are correct. It will be automatically tagged based on genre ("Audiobook", "Audio book", "Comedy", "Radio Drama") or if the extension is m4b. If anyone has a more reliably way of detecting audio books (there seems to be no standard) then please let us know! Watch Folder auto gen...
by bizmodeller
Mon Aug 03, 2020 8:17 pm
Forum: Feature Requests
Topic: save the playlist you are listening to
Replies: 4
Views: 962

Re: save the playlist you are listening to

hmm - it's technically possible but trying to understand the motivation as the 500 tracks it chooses is purely a random selection and therefore what would we call it? Everytime you open My Media it will choose another 500 tracks to queue. Just not sure how often people want want the 500 tracks to be...
by bizmodeller
Mon Aug 03, 2020 7:49 pm
Forum: Feature Requests
Topic: Include (private or local) Audiostreams/Radiostations
Replies: 1
Views: 56

Re: Include (private or local) Audiostreams/Radiostations

This should already be possible, at least with later versions of My Media - since 1.3.104.0 although it will depend on the format of the web stream. In the playlist tab, there should be a button called 'Create Web Stream'. This can take an http address for a custom radio web stream / ice cast stream.
by bizmodeller
Mon Aug 03, 2020 7:46 pm
Forum: Questions or Issues
Topic: My Media in stereo on pair of echo 2 speakers?
Replies: 17
Views: 1911

Re: My Media in stereo on pair of echo 2 speakers?

nope - it's regressed for at least some users. We haven't made any changes ourside. This looks like an Amazon regression in a firmware update. Some users have confirmed it's just My Media affected as other services that aren't "first party" skills are also impacted. We've raised a support ticket wit...
by bizmodeller
Mon Aug 03, 2020 7:44 pm
Forum: Questions or Issues
Topic: How to restore Alexa My media playlist
Replies: 2
Views: 106

Re: How to restore Alexa My media playlist

Was it an in-place upgrade or a clear / reinstall / restore?

Did you have to reinstall My Media after the upgrade?
by bizmodeller
Sun Aug 02, 2020 8:45 pm
Forum: Questions or Issues
Topic: Sorry I’m having trouble with accessing your my media skill right now
Replies: 5
Views: 206

Re: Sorry I’m having trouble with accessing your my media skill right now

Thanks for the timings and the update,

We’ve put a fix in which should hopefully resolve this issue

Please can you let me know if you hit it again over the next few days/week?

Many thanks,
by bizmodeller
Sun Jul 26, 2020 7:50 pm
Forum: Questions or Issues
Topic: Sorry I’m having trouble with accessing your my media skill right now
Replies: 5
Views: 206

Re: Sorry I’m having trouble with accessing your my media skill right now

Hi

Can you try again and let us know the exact time stamp of your request and the amazon account that echo is paired with for the skill? Pls email us those details and we can trace the skill invocation

Thanks
by bizmodeller
Sun Jul 26, 2020 7:47 pm
Forum: Questions or Issues
Topic: Qnap NAS: My Media for Alexa could not connect....
Replies: 13
Views: 692

Re: Qnap NAS: My Media for Alexa could not connect....

mogodon wrote:
Tue Jul 07, 2020 3:16 pm
If I install this .qpkg, 1.3.129.0 (x86_64) over my existing version* will it lose the database?

*
Existing Version: 1.3.122.0 (x86_64)
https://www.qnapclub.eu/en/qpkg/705
Nope it should be seamless
by bizmodeller
Sun Jul 26, 2020 2:43 pm
Forum: Questions or Issues
Topic: When I request music via My Media, I just get silence
Replies: 4
Views: 5500

Re: When I request music via My Media, I just get silence

FYI above post has been updated since finding another known reason for this - Windows 10 loopback disabling for the Windows 10 Alexa app.
by bizmodeller
Sun Jul 26, 2020 2:41 pm
Forum: How-Tos
Topic: Use My Media and the Windows 10 Alexa App to music from the same computer
Replies: 0
Views: 210

Use My Media and the Windows 10 Alexa App to music from the same computer

My Media can be used to trigger Alexa to stream your local music from a Windows 10 computer running the Windows 10 Alexa App. However, if you are trying to play music from the same computer you are running the Windows 10 Alexa App on, you may receive a yellow failure message: The error code was: MED...
by bizmodeller
Mon Jul 13, 2020 7:49 pm
Forum: Questions or Issues
Topic: replay gain setting
Replies: 4
Views: 270

Re: replay gain setting

We’ve reviewed your logs and the strange thing is that it doesn’t look like Replay Gain was switched on for any of the tracks played, covering the period 1st June to 14 June. I’ll assume you had it switched on at some point during this time which suggests the setting isn’t applying properly. Can you...
by bizmodeller
Sat Jul 04, 2020 9:03 pm
Forum: Questions or Issues
Topic: Qnap NAS: My Media for Alexa could not connect....
Replies: 13
Views: 692

Re: Qnap NAS: My Media for Alexa could not connect....

:D - will do; we're also talking to QNAP about getting it into the store so lots moving on here. Thanks for the support
by bizmodeller
Sat Jul 04, 2020 9:01 pm
Forum: Questions or Issues
Topic: [SOLVED] I'm getting "My Media for Alexa could not connect....
Replies: 17
Views: 764

Re: [SOLVED] I'm getting "My Media for Alexa could not connect....

@Jaffo -this looks like an unrelated issue. We've seen this before when cookies are not enabled on your browser. Can you try another browser or try in an incognito session to clear existing cookies. You will need to navigate back to http://localhost:52051 before you start.
by bizmodeller
Sat Jul 04, 2020 8:58 pm
Forum: Questions or Issues
Topic: My Media for Alexa being discontinued?
Replies: 16
Views: 3127

Re: My Media for Alexa being discontinued?

Yup just replied, apologies for delay. The issue is due to illegal characters in one of the albums: Now That ^Y 's What I Call Music 94 My Media shouldn't be breaking on this, so we'll raise a bug to fix it, however, in the meantime fixing the Album metadata for this album should resolve th...
by bizmodeller
Sun Jun 28, 2020 8:06 pm
Forum: Questions or Issues
Topic: My Media for Alexa being discontinued?
Replies: 16
Views: 3127

Re: My Media for Alexa being discontinued?

Can you zip and email us your MyMediaForAlexa.log file as well as the generated iTunes XML file please? Then we can take a look. TIA
by bizmodeller
Sun Jun 28, 2020 8:04 pm
Forum: Questions or Issues
Topic: [SOLVED]Where's all my stuff?
Replies: 1
Views: 115

Re: Where's all my stuff?

1. Not sure but the way to debug this is to look at the Watch Folder logs - this will include a log of how the playlists have been processed. Click on the 'logs' icon next to the Playlist: Screenshot 2020-06-28 at 21.02.04.png 2. Yes, WMA files are not indexed by default; you need to install ffmpeg ...
by bizmodeller
Sun Jun 28, 2020 8:00 pm
Forum: Questions or Issues
Topic: need support license issue
Replies: 3
Views: 219

Re: need support license issue

Apologies for delays in replying. re multi server; the way this works is as follows: 1. You install My Media on multiple computers and My Media can index the content on the local computer 2. You can install the My Media skill on one Alexa or multiple Alexa devices using your Amazon email address 3. ...
by bizmodeller
Sun Jun 28, 2020 7:54 pm
Forum: Questions or Issues
Topic: [SOLVED] I'm getting "My Media for Alexa could not connect....
Replies: 17
Views: 764

Re: [SOLVED] I'm getting "My Media for Alexa could not connect....

For QNAP users, please update to these builds: https://bizmodeller.s3.amazonaws.com/MyMediaForAlexa/Release+1.3.129.0/MyMediaAlexa_1.3.129.0_x86_64.qpkg https://bizmodeller.s3.amazonaws.com/MyMediaForAlexa/Release+1.3.129.0/MyMediaAlexa_1.3.129.0_arm-x41.qpkg We've tested these with another user who...
by bizmodeller
Sun Jun 28, 2020 7:53 pm
Forum: Questions or Issues
Topic: [SOLVED] Different error on Linux (not RPi) due to Amazon certificate?
Replies: 10
Views: 542

Re: [SOLVED] Different error on Linux (not RPi) due to Amazon certificate?

Also, as per other threads; if you are using QNAP please update to the following packages: https://bizmodeller.s3.amazonaws.com/MyMediaForAlexa/Release+1.3.129.0/MyMediaAlexa_1.3.129.0_x86_64.qpkg https://bizmodeller.s3.amazonaws.com/MyMediaForAlexa/Release+1.3.129.0/MyMediaAlexa_1.3.129.0_arm-x41.q...
by bizmodeller
Sun Jun 28, 2020 7:52 pm
Forum: Questions or Issues
Topic: Qnap NAS: My Media for Alexa could not connect....
Replies: 13
Views: 692

Re: Qnap NAS: My Media for Alexa could not connect....

HI, We've built our own QNAP package now which will soon be available on our website; for now please use these links: https://bizmodeller.s3.amazonaws.com/MyMediaForAlexa/Release+1.3.129.0/MyMediaAlexa_1.3.129.0_x86_64.qpkg https://bizmodeller.s3.amazonaws.com/MyMediaForAlexa/Release+1.3.129.0/MyMed...
by bizmodeller
Sun Jun 28, 2020 7:47 pm
Forum: How-Tos
Topic: How to use Playlists
Replies: 0
Views: 209

How to use Playlists

My Media for Alexa supports indexing five types of playlist: 1. iTunes / Apple Music Playlists 2. M3U/PLS File based Playlists 3. My Media Managed Playlists 4. Internet Playlists 5. Watch Folder Pseudo Playlists You can play any imported playlist the same way, eg: "Alexa, ask My Media to play my xxx...
by bizmodeller
Sun Jun 28, 2020 7:38 pm
Forum: Questions or Issues
Topic: replay gain setting
Replies: 4
Views: 270

Re: replay gain setting

Can you check the My Media for Alexa log files (in ~/.MyMediaForAlexa/MyMediaForAlexa.log) when you play a track and see whether ffmpeg is being spawned and the command line arguments being passsed to it?

Or alternatively, drop us an email at our support email address and we can take a look, thx
by bizmodeller
Wed Jun 24, 2020 8:33 pm
Forum: Questions or Issues
Topic: [SOLVED] Different error on Linux (not RPi) due to Amazon certificate?
Replies: 10
Views: 542

Re: [SOLVED] Different error on Linux (not RPi) due to Amazon certificate?

ok thanks for the heads up. For completeness then, these instructions should work: On Linux, try updating then clearing the certificate cache: sudo apt-get install ca-certificates sudo update-ca-certifcates rm ~/.config/.mono/certs/Trust/* Then restart My Media with: sudo systemctl restart mymedia …...
by bizmodeller
Tue Jun 23, 2020 8:58 pm
Forum: Questions or Issues
Topic: [SOLVED] I'm getting "My Media for Alexa could not connect....
Replies: 17
Views: 764

Re: [SOLVED] I'm getting "My Media for Alexa could not connect....

ok thanks - please try this version now: https://bizmodeller.s3.amazonaws.com/MyMediaForAlexa/Release+1.3.127.0/MyMediaAlexa_1.3.127.0_arm-x41.qpkg https://bizmodeller.s3.amazonaws.com/MyMediaForAlexa/Release+1.3.127.0/MyMediaAlexa_1.3.127.0_x86_64.qpkg Please let me know if they work better thanks,
by bizmodeller
Tue Jun 23, 2020 9:01 am
Forum: Questions or Issues
Topic: [SOLVED] I'm getting "My Media for Alexa could not connect....
Replies: 17
Views: 764

Re: [SOLVED] I'm getting "My Media for Alexa could not connect....

Can you please email your latest logs on .126 ? Thx
You can access these via:
http://ip:52051/logs
by bizmodeller
Mon Jun 22, 2020 2:53 pm
Forum: Questions or Issues
Topic: [SOLVED] Different error on Linux (not RPi) due to Amazon certificate?
Replies: 10
Views: 542

Re: Different error on Linux (not RPi) due to Amazon certificate?

Can you zip and email us your latest logs? That’s really strange.

Are your os level certs up to date in /etc/ssl/certs ?

When My Media restarts it rereads your os level trusted ca certs and reimported then into the .config/.mono/certs/Trust directory
by bizmodeller
Mon Jun 22, 2020 6:49 am
Forum: Questions or Issues
Topic: [SOLVED] Different error on Linux (not RPi) due to Amazon certificate?
Replies: 10
Views: 542

Re: Different error on Linux (not RPi) due to Amazon certificate?

For QNAP users, please can you update the app on your QNAP to one of the following depending on whether you need ARM or x64:

https://bizmodeller.s3.amazonaws.com/My ... m-x41.qpkg
https://bizmodeller.s3.amazonaws.com/My ... 86_64.qpkg

Please let us know if this resolves the issue,

Thx
by bizmodeller
Mon Jun 22, 2020 6:48 am
Forum: Questions or Issues
Topic: [SOLVED] Different error on Linux (not RPi) due to Amazon certificate?
Replies: 10
Views: 542

Re: Different error on Linux (not RPi) due to Amazon certificate?

On Linux, try updating then clearing the certificate cache:

sudo apt-get install ca-certificates
then
rm ~/.config/.mono/certs/Trust/*

Then restart My Media with:

sudo systemctl restart mymedia
… or ...
sudo initctl restart mymedia

Depending on whether you are running systemctl,
by bizmodeller
Sun Jun 21, 2020 9:18 pm
Forum: Questions or Issues
Topic: [SOLVED] I'm getting "My Media for Alexa could not connect....
Replies: 17
Views: 764

Re: [SOLVED] I'm getting "My Media for Alexa could not connect....

Hi, Hopefully we have resolved this issue. Please can you update the app on your QNAP to one of the following depending on whether you need ARM or x64: https://bizmodeller.s3.amazonaws.com/MyMediaForAlexa/Release+1.3.126.0/MyMediaAlexa_1.3.126.0_arm-x41.qpkg https://bizmodeller.s3.amazonaws.com/MyMe...
by bizmodeller
Sat May 30, 2020 3:53 pm
Forum: Questions or Issues
Topic: [SOLVED] I'm getting "My Media for Alexa could not connect....
Replies: 17
Views: 764

Re: I'm getting "My Media for Alexa could not connect....

This issue should now be resolved; please reply if you are still experiencing issues
by bizmodeller
Sat May 30, 2020 3:52 pm
Forum: Questions or Issues
Topic: mymedia on raspberry pi stopped working
Replies: 4
Views: 689

Re: mymedia on raspberry pi stopped working

This issue should now be resolved; please reply if you are still experiencing issues
by bizmodeller
Sat May 30, 2020 3:52 pm
Forum: Questions or Issues
Topic: [SOLVED] MyMedia Server Stopped working
Replies: 3
Views: 301

Re: MyMedia Server Stopped working

This issue should now be resolved; please reply if you are still experiencing issues
by bizmodeller
Sat May 30, 2020 3:15 pm
Forum: Questions or Issues
Topic: [SOLVED] MyMedia Server Stopped working
Replies: 3
Views: 301

Re: MyMedia Server Stopped working

Unfortunately there’s an issue with the Raspberry Pi / Linux version of My Media. This is due to a change of Amazon’s SSL certificates we believe occurred today. We’re actively working on a fix and anticipate having a resolution within the next few hours - we’ll email you again then, Apologies for t...
by bizmodeller
Sat May 30, 2020 3:14 pm
Forum: Questions or Issues
Topic: [SOLVED] I'm getting "My Media for Alexa could not connect....
Replies: 17
Views: 764

Re: I'm getting "My Media for Alexa could not connect....

Unfortunately there’s an issue with the Raspberry Pi / Linux version of My Media. This is due to a change of Amazon’s SSL certificates we believe occurred today. We’re actively working on a fix and anticipate having a resolution within the next few hours - we’ll email you again then, Apologies for t...
by bizmodeller
Sat May 30, 2020 3:13 pm
Forum: Questions or Issues
Topic: mymedia on raspberry pi stopped working
Replies: 4
Views: 689

Re: mymedia on raspberry pi stopped working

Unfortunately there’s an issue with the Raspberry Pi / Linux version of My Media. This is due to a change of Amazon’s SSL certificates we believe occurred today. We’re actively working on a fix and anticipate having a resolution within the next few hours - we’ll email you again then, Apologies for t...
by bizmodeller
Mon May 25, 2020 4:14 pm
Forum: Questions or Issues
Topic: Some files not indexing
Replies: 9
Views: 1575

Re: Some files not indexing

The issue is the file extension is .aiff whereas My Media looks for .aif. We are fixing this and will update shortly
by bizmodeller
Mon May 25, 2020 4:12 pm
Forum: Questions or Issues
Topic: Playlists just stop playing at random
Replies: 1
Views: 207

Re: Playlists just stop playing at random

Sounds like My Media can’t stream data quickly enough to your Alexa. This usually happens when transcoding on an underpowered computer.

Can we check:

1 are these all mp3 files?
2 do you have the “Enable Replay Gain” setting switched on?

Thanks

Ed
by bizmodeller
Sun May 24, 2020 7:06 am
Forum: How-Tos
Topic: Playlists?
Replies: 1
Views: 201

Re: Playlists?

If these are in two different folders, then add both folders separately as Watch Folders. Then update the label within my Media for the Watch Folder to whatever you like, eg 'songs' or 'voice recordings' Then ask: Alexa, ask my Media to play my songs playlist Alexa, ask my media to play my voice rec...
by bizmodeller
Sat May 23, 2020 5:59 am
Forum: Questions or Issues
Topic: Creating & Reading .m3u Playlist
Replies: 3
Views: 313

Re: Creating & Reading .m3u Playlist

So it’s the URI encoding that is breaking it. My understanding of the spec is that filename in playlist files should be plain file names not URI encoded ones.

That said we could look at falling back to find a uri encoded path if finding the plain text one failed.

Let me try to reproduce
by bizmodeller
Sun May 17, 2020 9:22 pm
Forum: Questions or Issues
Topic: alexa MyMedia doesnt understand STOP
Replies: 4
Views: 1028

Re: alexa MyMedia doesnt understand STOP

Skip track still works - are people still having issues with it?

The only device we're aware that does have issues with Skipping are Sonos devices as they aren't supporting the Alexa API fully as far as we are aware (despite raising support tickets to Sonos)
by bizmodeller
Sun May 17, 2020 9:21 pm
Forum: Questions or Issues
Topic: My Media for Alexa being discontinued?
Replies: 16
Views: 3127

Re: My Media for Alexa being discontinued?

In case peeps are searching for it, we updated My Media for Alexa a month or so back to support the Apple Music app in Catalina replacing iTunes.
by bizmodeller
Sun May 17, 2020 9:14 pm
Forum: How-Tos
Topic: Alexa Routine
Replies: 10
Views: 764

Re: Alexa Routine

Don't think we would get any data from the routine itself. However we would get a device id, so it could be made device specific in the user experience doesn't get too clumsy ....
by bizmodeller
Sun May 17, 2020 9:11 pm
Forum: Questions or Issues
Topic: Song repeats in playlist
Replies: 4
Views: 294

Re: Song repeats in playlist

Which device are you playing on - is this a Sonos?

If so, this is a known issue with Sonos devices which we have raised to Sonos to resolve,
by bizmodeller
Sun May 17, 2020 9:07 pm
Forum: Questions or Issues
Topic: Using a remote server
Replies: 1
Views: 173

Re: Using a remote server

Firewall NAT should be a bit more reliable as it's a lot more simple. If this doesn't work then it's usually firewall related; if it's running in Azure you'll need an Azure f/w rule as well as one on the local server. If you can send us an email with logs then we can look into this more. Enable via ...
by bizmodeller
Sun May 17, 2020 9:04 pm
Forum: Questions or Issues
Topic: Sound output to PC speakers not Alexa?
Replies: 1
Views: 168

Re: Sound output to PC speakers not Alexa?

Hi,

this isnt' a feature of the product at this time, however it's something we have been thinking about adding if there's enough support. So let us know if this is useful to other users too

Thanks
by bizmodeller
Sun May 17, 2020 9:02 pm
Forum: Feature Requests
Topic: Add Hyperlinks to Search Results
Replies: 1
Views: 151

Re: Add Hyperlinks to Search Results

Cool feature request; so you mean on the artist and album drill downs, to hyperlink back. Makes sense.

Plus checkboxes on these same screens the same way we have them on the Songs tab?

Will look to get these added, thanks
by bizmodeller
Tue May 12, 2020 7:14 am
Forum: How-Tos
Topic: Alexa Routine
Replies: 10
Views: 764

Re: Alexa Routine

We're working on adding functionality that will let you choose which playlist is played when you open the My Media skill by default. At the moment it plays all tracks; but we'll add an option where you can choose a sepcific playlist instead. This will improve the experience with Alexa Routines as th...
by bizmodeller
Sun May 10, 2020 10:53 pm
Forum: Questions or Issues
Topic: Tracks restarting on their own
Replies: 4
Views: 471

Re: Tracks restarting on their own

BTW we have a lot of users who are finding stereo pairs now works. Multiroom is still not supported though.
by bizmodeller
Sun May 10, 2020 10:50 pm
Forum: Questions or Issues
Topic: Port 52050 Usage
Replies: 1
Views: 220

Re: Port 52050 Usage

Currently this port is fixed, however we will look to allow this to be modified via config in the future, thx
by bizmodeller
Mon Jul 22, 2019 8:43 pm
Forum: How-Tos
Topic: Access My Media from a device on the internet / outside your network
Replies: 2
Views: 2390

Re: Access My Media from a device on the internet / outside your network

We don't expose the My Media User Interface over port 52051; only music streaming. This provides additional security as the administrative controls aren't exposed. However, accessing media via Alexa should work from your father's home. Is this not the case?
by bizmodeller
Mon Jul 22, 2019 8:12 pm
Forum: Questions or Issues
Topic: alexa MyMedia doesnt understand STOP
Replies: 4
Views: 1028

Re: alexa MyMedia doesnt understand STOP

Try this again now please - this should be resolved.
by bizmodeller
Mon Jul 22, 2019 8:11 pm
Forum: Questions or Issues
Topic: My Media for Alexa being discontinued?
Replies: 16
Views: 3127

Re: My Media for Alexa being discontinued?

We are still here and supporting My Media - including testing multiroom audio support.

We are also working on some great new features so stay tuned; a smaller maintenance release will be out soon.
by bizmodeller
Wed May 22, 2019 8:24 pm
Forum: How-Tos
Topic: How to restart My Media daemon
Replies: 0
Views: 1603

How to restart My Media daemon

The easiest way to restart My Medai for Alexa is to restart your computer. If this isn’t convenient please follow these instructions to restart the My Media for Alexa daemon on different operating systems: Windows - please restart your computer or alternatively restart the My Media Windows Service b...
by bizmodeller
Thu Jan 17, 2019 9:47 pm
Forum: Questions or Issues
Topic: HowTo for Update?
Replies: 4
Views: 1520

Re: HowTo for Update?

Think we've resolved this via email support? The issue was that the update was done under a different pi user account to the original installation which caused a blank configuration to be used and thus a unique My Media server GUID to be created. Solution was to uninstall then reinstall under the or...
by bizmodeller
Thu Jan 17, 2019 9:45 pm
Forum: Questions or Issues
Topic: Please help with Echo Link
Replies: 2
Views: 1398

Re: Please help with Echo Link

My Media doesn't currently support the Echo Link as Amazon's haven't enabled the necessary APIs to allow Third Party skills to stream to other speakers. As soon as Amazon support it, we'll endeavour to support it.
by bizmodeller
Mon Jan 14, 2019 9:49 pm
Forum: Questions or Issues
Topic: How to fix Firewall error? (Avast Firewall)
Replies: 3
Views: 1479

Re: How to fix Firewall error? (Avast Firewall)

With help from mjatkey, we've posted a guide for Avast firewall users here: https://www.mymediaalexa.com/home/mymedia_avast
by bizmodeller
Mon Jan 14, 2019 9:46 pm
Forum: Questions or Issues
Topic: Scan fails to find music
Replies: 1
Views: 883

Re: Scan fails to find music

Have you had a look at viewtopic.php?f=15&t=4150 ?
by bizmodeller
Mon Jan 14, 2019 9:45 pm
Forum: Feature Requests
Topic: Adding play folders
Replies: 2
Views: 1172

Re: Adding play folders

Not familiar with PowerAmp - what's the concept of a play folder and how is it different from a Watch Folder in My Media?
by bizmodeller
Mon Jan 14, 2019 9:44 pm
Forum: How-Tos
Topic: Playlist's
Replies: 1
Views: 1359

Re: Playlist's

Yes - My Media will automatically consume m3u and wpl playlists. As long as they are within a Watch Folder, then My Media will automatically scan and import them. My Media will use the filename as the playlist name so you can then request them with:

Alexa, ask My Media to play my xxxxx playlist
by bizmodeller
Mon Jan 14, 2019 9:42 pm
Forum: Feature Requests
Topic: Stereo pairing
Replies: 9
Views: 1769

Re: Stereo pairing

Possibly .... we may be close to having something for this. Will advise more later
by bizmodeller
Mon Jan 14, 2019 9:39 pm
Forum: Questions or Issues
Topic: Shuffle Mode - per device or server?
Replies: 1
Views: 936

Re: Shuffle Mode - per device or server?

Currently shuffle and loop mode are set on a per Amazon account basis. So yes, using family sharing would get over this. We're also in the process of expanding the intents to allow you to say "Shuffle tracks by xxxx" vs "Play tracks by xxxx" to differentiate shuffle vs non shuffle mode. >PS: An indi...
by bizmodeller
Mon Jan 14, 2019 9:37 pm
Forum: Questions or Issues
Topic: Now Playing formatting
Replies: 2
Views: 1003

Re: Now Playing formatting

Good one - never expected titels that long; we'll truncate them....
by bizmodeller
Mon Jan 14, 2019 9:36 pm
Forum: Questions or Issues
Topic: iTunes Library not correct in My Media for Alexa
Replies: 2
Views: 1108

Re: iTunes Library not correct in My Media for Alexa

This is almost always because your iTunes collection contains media in file formats that Alexa can't decode natively, including some m4a formats such as ALAC. Please see https://forum.bizmodeller.com/viewtopic.php?f=15&t=4150 for reasons and how to resolve it by enabling transcoding support. Please ...
by bizmodeller
Sat Jan 12, 2019 6:42 pm
Forum: Questions or Issues
Topic: Playlist Export
Replies: 6
Views: 1635

Re: Playlist Export

Great - any issues with it just let us know :)
by bizmodeller
Tue Jan 08, 2019 9:53 am
Forum: Feature Requests
Topic: Access to nas or share without mapping drive
Replies: 1
Views: 2509

Re: Access to nas or share without mapping drive

Yes but only if the downstream share doesn't require authentication. My Media runs as a Windows service under the Local System account therefore the share would need to allow this account access without authenticating.
by bizmodeller
Tue Jan 08, 2019 9:51 am
Forum: Questions or Issues
Topic: Playlist Export
Replies: 6
Views: 1635

Re: Playlist Export

We'll have a test version of this available tomorrow evening....
by bizmodeller
Tue Jan 08, 2019 9:14 am
Forum: Questions or Issues
Topic: Playlist Export
Replies: 6
Views: 1635

Re: Playlist Export

Exporting playlists isn't available today, however, will be available in a future update. We'll update this thread when available.
by bizmodeller
Sun Jan 06, 2019 9:18 pm
Forum: Feature Requests
Topic: Last.fm Scrobbler
Replies: 2
Views: 1125

Re: Last.fm Scrobbler

Ok finally had a chance to look at this.

Yes I think this is feasible. We will have a play with the API and update this thread.
by bizmodeller
Sun Jan 06, 2019 9:13 pm
Forum: Feature Requests
Topic: Browsing / Playlist improvement
Replies: 1
Views: 892

Re: Browsing / Playlist improvement

Just to confirm - this is on the 'Songs' page rather than the Album page yes?
by bizmodeller
Sun Jan 06, 2019 9:10 pm
Forum: Questions or Issues
Topic: MEDIA_ERROR_UNKNOWN Response code: 301
Replies: 3
Views: 1295

Re: MEDIA_ERROR_UNKNOWN Response code: 301

Yes this is highly likely to be because of docker NAT'ing or port mapping - have you looked at https://www.mymediaalexa.com/home/docker for more info? Docker images declare what ports they use (which the My Media docker image does), but the responsibility for mapping a port is done at the time of in...
by bizmodeller
Sun Jan 06, 2019 9:07 pm
Forum: Questions or Issues
Topic: Servers
Replies: 1
Views: 886

Re: Servers

Then you are unlikely to need more than one server. Multiple servers are if you have multiple PCs (eg a Windows machine and a Mac machine) each with its own media that you will want to play media from. If you only have a single computer, then you only would have a single My Media server.
by bizmodeller
Sun Jan 06, 2019 9:01 pm
Forum: Feature Requests
Topic: Audio normalization
Replies: 1
Views: 920

Re: Audio normalization

My Media does honour replaygain settings on tracks (if you enable it in Settings) - so this should provide improved normalization. Not across a specific playlist as such though. Did you see this option? NB it does force all tracks (including mp3s) through ffmpeg as the Alexa devices can't natively s...
by bizmodeller
Sun Jan 06, 2019 8:59 pm
Forum: Feature Requests
Topic: Playlists on Echo Show and other requests.
Replies: 1
Views: 865

Re: Playlists on Echo Show and other requests.

All really good suggestions that we will work on - thanks. Particularly the selection of playlists, albums, etc as we are finding more and more users are using the Show and Spots. Also might work on the Fire 4K too which would be nice. As for lyrics, Amazon haven't released an API that would allow u...
by bizmodeller
Sun Jan 06, 2019 8:56 pm
Forum: Questions or Issues
Topic: Alexa playing music computer goes to sleep mode
Replies: 1
Views: 889

Re: Alexa playing music computer goes to sleep mode

Which Operating System (and version) are you running? My Media does require the computer to not be asleep when you initiate playback, however, on Windows and Mac machines, My Media should stop the machine sleeping whilst it's playing a playlist. So if it's sleeping during playback, that sounds like ...
by bizmodeller
Sun Jan 06, 2019 8:55 pm
Forum: Questions or Issues
Topic: New Users Thoughts
Replies: 2
Views: 1001

Re: New Users Thoughts

Thanks for the great comments - much appreciated. re iTunes playlists - what issue were you seeing? Was the iTunes library importing tracks ok, but no playlists appeared. Or did the playlists appear but no tracks within them? Or did playlists and tracks appear in teh web interface, but the playlists...
by bizmodeller
Sun Jan 06, 2019 8:43 pm
Forum: Questions or Issues
Topic: Subscription question - How does MyMedia define a single "Server"
Replies: 1
Views: 1065

Re: Subscription question - How does MyMedia define a single "Server"

All music libraries on a single computer are a single server - a server is an installation of the My Media for Alexa daemon. Please note, My Media can't currently index multiple iTunes libraries - it assumes, you only have single one. That's if you are indexing by pointing My Media to your iTunes Mu...
by bizmodeller
Sun Jan 06, 2019 8:41 pm
Forum: How-Tos
Topic: Finding my library of songs and accepting them
Replies: 1
Views: 1157

Re: Finding my library of songs and accepting them

Can you post a screenshot please?
by bizmodeller
Sun Jan 06, 2019 8:39 pm
Forum: Questions or Issues
Topic: Putting MyMedia and Alexa on Raspberry Pi
Replies: 1
Views: 1799

Re: Putting MyMedia and Alexa on Raspberry Pi

We've never tried it, but there's no reason it shouldn't work. In fact would be a very cool project!
by bizmodeller
Sun Jan 06, 2019 8:36 pm
Forum: Questions or Issues
Topic: Overrides = "Your My Media Server is not connected"
Replies: 3
Views: 1169

Re: Overrides = "Your My Media Server is not connected"

Ok thanks - can you send us a copy of your zipped logs (Support tab / Download Logs button) shortly after you make the request with the "My Media Server is not connected" response. Also include the time and timezone of the error and we can trace it through. Please send by email to our support email ...
by bizmodeller
Sun Jan 06, 2019 8:34 pm
Forum: Phrases We Should Consider Adding
Topic: Queries
Replies: 4
Views: 1999

Re: Queries

We aren't currently storing play counts, although we will be adding that in an update. Then this could become possible
by bizmodeller
Sun Jan 06, 2019 8:32 pm
Forum: Questions or Issues
Topic: Linux instal without systemd
Replies: 1
Views: 938

Re: Linux instal without systemd

The install automatically configures systemd and upstart.

You can manually start the daemon using whatever init manager is in your distribution - just run /opt/mymedia/MyMediaForAlexa at startup
by bizmodeller
Sun Jan 06, 2019 8:28 pm
Forum: Questions or Issues
Topic: Support for Alexa enabled Marshall speakers?
Replies: 2
Views: 899

Re: Support for Alexa enabled Marshall speakers?

We haven't tested on the Marshall speakers so unfortunately can't guarantee it will work, however, as long as they follow Amazon's spec it should work ok
by bizmodeller
Sun Jan 06, 2019 8:27 pm
Forum: Questions or Issues
Topic: Other languages
Replies: 15
Views: 3219

Re: Other languages

We are STILL waiting on Amazon and have chased them to no avail....
by bizmodeller
Sun Jan 06, 2019 8:25 pm
Forum: Questions or Issues
Topic: Notice that upgraded version is available?
Replies: 2
Views: 1040

Re: Notice that upgraded version is available?

At the moment check our website, however we'll start notifying within the My Media web console over the next month or so
by bizmodeller
Sun Jan 06, 2019 8:21 pm
Forum: Feature Requests
Topic: "Fuzzy search" when asking to play/read a track
Replies: 2
Views: 1009

Re: "Fuzzy search" when asking to play/read a track

My Media already uses a fuzzy search algorithm. We might try to loosen this up a bit further however doing so may lead to worse prediction accuracy. We'll have a look and revert
by bizmodeller
Wed Jan 02, 2019 9:46 pm
Forum: Questions or Issues
Topic: Mojave support for Mac
Replies: 2
Views: 885

Re: Mojave support for Mac

Mojave is already supported; we'll update the website very shortly,
by bizmodeller
Sun Dec 30, 2018 7:46 pm
Forum: Questions or Issues
Topic: Purchasing Questions
Replies: 4
Views: 1123

Re: Purchasing Questions

Yup absolutely. And to be clear because we get asked this a lot - we do not create a recurring payment with Paypal - it's a one off payment for 1 year of access. At the end of the year, you would need to purchase another year; we do not automatically charge the next payment.
by bizmodeller
Sun Dec 30, 2018 7:45 pm
Forum: Questions or Issues
Topic: 2 Computers on 1 Server
Replies: 1
Views: 875

Re: 2 Computers on 1 Server

If the second My Media was installed with your husband's Amazon account ID, then he will need to create an invitation for your Amazon email address to access it. Please have a look at Family Sharing - https://forum.bizmodeller.com/viewtopic.php?f=15&t=4147 - for more info. Please follow up if more i...
by bizmodeller
Sun Dec 30, 2018 7:43 pm
Forum: Questions or Issues
Topic: Some songs ignored
Replies: 1
Views: 884

Re: Some songs ignored

Have a look at https://forum.bizmodeller.com/viewtopic.php?f=15&t=4150 first. Please could you copy/paste an extract from that Watch Folder log for the Watch folder with the 13 songs that aren't indexing. It sounds most likely like these are ALAC encoded m4a's and perhaps you don't have the option t...
by bizmodeller
Sun Dec 30, 2018 7:41 pm
Forum: Questions or Issues
Topic: HowTo for Update?
Replies: 4
Views: 1520

Re: HowTo for Update?

Currently, on all OS types, the way to upgrade is to reinstall using the same installation instructions that you used to install.

My Media will detect the existing instance and update in place.

We will be adding a repository so that linux based installs can just apt update in the near future.
by bizmodeller
Sun Dec 30, 2018 7:39 pm
Forum: Questions or Issues
Topic: Only one device working with MY Media
Replies: 1
Views: 904

Re: Only one device working with MY Media

All three devices should play fine - they can play different streams from your My Media collection simultaneously.

When you ask the other devices "Alexa, open My Media", what does Alexa exactly say?
by bizmodeller
Thu Dec 27, 2018 9:02 pm
Forum: Questions or Issues
Topic: Password
Replies: 2
Views: 941

Re: Password

Can you try:

username: admin
password:
by bizmodeller
Thu Dec 27, 2018 8:43 pm
Forum: Questions or Issues
Topic: Purchasing Questions
Replies: 4
Views: 1123

Re: Purchasing Questions

Not sure I understand the question.

When you purchase a year subscription to My Media, you get a confirmation email with receipt.

There are no additional purchases within My Media once that step is done, i.e. you can't purchase anything using My Media for Alexa.
by bizmodeller
Wed Dec 26, 2018 9:33 am
Forum: How-Tos
Topic: How to troubleshoot tracks not being indexed
Replies: 0
Views: 1541

How to troubleshoot tracks not being indexed

Quite a few users have emailed us because they are not seeing all their iTunes library tracks appearing within My Media. Here are some common reasons for this and also steps on how to troubleshoot this yourself. Common Reasons 1. Transcoding not enabled By default, My Media will only index mp3 and s...
by bizmodeller
Wed Dec 26, 2018 9:19 am
Forum: Questions or Issues
Topic: Server is not connected Problem
Replies: 5
Views: 1449

Re: Server is not connected Problem

Thanks for confirming
by bizmodeller
Wed Dec 26, 2018 9:19 am
Forum: Questions or Issues
Topic: Synology - Docker & MyMedia
Replies: 6
Views: 3822

Re: Synology - Docker & MyMedia

Unfortunately we don't have a Synology to test with - can any other Synology users kindly provide please?
by bizmodeller
Wed Dec 26, 2018 8:36 am
Forum: How-Tos
Topic: Delete a Watch Folder
Replies: 0
Views: 1138

Delete a Watch Folder

To delete a watch folder, follow these steps: 1. Open the My Media for Alexa web console by clicking the icon in the Launchpad (Mac) or Start menu (Windows) 2. Click on Watch Folders menu: Screenshot 2018-12-26 at 08.33.42.png 3. Find the Watch Folder you want to unindex in the list. 4. Click the De...
by bizmodeller
Wed Dec 26, 2018 8:30 am
Forum: How-Tos
Topic: Access to the My Media Web Console from any browser on any device
Replies: 0
Views: 1744

Access to the My Media Web Console from any browser on any device

My Media consists of two components - a server daemon that runs in the backgrounds and a web User Interface that you can use to manage your My Media server The server daemon is always running in the background - it installs as a Windows service on Windows computers and as a daemon on Mac/Linux machi...
by bizmodeller
Wed Dec 26, 2018 8:12 am
Forum: How-Tos
Topic: Family Sharing explained
Replies: 0
Views: 1835

Family Sharing explained

My Media has a feature called family sharing. This post explains what this is for and how to use it. When you install the My Media server app, you need to link it to the same email address you used when you paired the skill within the Amazon Alexa app. This is great if all your Alexa devices are lin...
by bizmodeller
Sun Dec 23, 2018 10:05 am
Forum: Questions or Issues
Topic: Playlist problems
Replies: 4
Views: 1463

Re: Playlist problems

Can you possibly email us your test M3U playlist please to support [at] mymediaalexa.com - thanks
by bizmodeller
Sun Dec 23, 2018 7:25 am
Forum: Questions or Issues
Topic: Playlist problems
Replies: 4
Views: 1463

Re: Playlist problems

Ok thanks for the great info, looks like a bug.

We will fix hopefully today and update this thread when ready.
by bizmodeller
Sat Dec 22, 2018 9:31 pm
Forum: Questions or Issues
Topic: Requesting a playlist
Replies: 1
Views: 857

Re: Requesting a playlist

Try:

Alexa, ask My Media to play my 'xxxxxxxx' playlist

If Alexa is saying your Media Server is not connected, please try to update to the latest version on our website as we have resolved an issue which may cause this for some users.
by bizmodeller
Sat Dec 22, 2018 5:14 pm
Forum: Questions or Issues
Topic: Waking Windows 7 Desktop
Replies: 1
Views: 753

Re: Waking Windows 7 Desktop

Not that we're aware of .... we do currently suspend sleep if a playlist is playing, but we unfortunately can't get Alexa to issue a local wake on LAN instruction at the moment....
by bizmodeller
Sat Dec 22, 2018 5:07 pm
Forum: Questions or Issues
Topic: Settings page & firefox & edge (v1.3.111.0 & raspberry pi)
Replies: 6
Views: 1517

Re: Settings page & firefox & edge (v1.3.111.0 & raspberry pi)

Sorry, try again now - needed some time to replicate
by bizmodeller
Sat Dec 22, 2018 3:29 pm
Forum: Questions or Issues
Topic: Settings page & firefox & edge (v1.3.111.0 & raspberry pi)
Replies: 6
Views: 1517

Re: Settings page & firefox & edge (v1.3.111.0 & raspberry pi)

Can you upgrade to 1.3.112.0 from our downloads page and confirm if that resolves the issue please?
by bizmodeller
Sat Dec 22, 2018 10:07 am
Forum: Questions or Issues
Topic: Server is not connected Problem
Replies: 5
Views: 1449

Re: Server is not connected Problem

Can you update to version 1.3.111.0 (or later) from our website - this should resolve the issue of getting Server Not connected warnings from Alexa for a period of time after Watch Folder scanning for largish media collections.
by bizmodeller
Fri Dec 21, 2018 12:18 pm
Forum: Questions or Issues
Topic: Audiobooks problems
Replies: 4
Views: 1477

Re: Audiobooks problems

What language is Alexa set to? eg US English / UK English / Australian English / etc?
by bizmodeller
Thu Dec 20, 2018 9:03 pm
Forum: Questions or Issues
Topic: Alexa iPhone App, Firewall/NAT Open, MyMedia Media Error Invalid Request
Replies: 3
Views: 1337

Re: Alexa iPhone App, Firewall/NAT Open, MyMedia Media Error Invalid Request

Hmm .... we've just retested and MP3s are streaming fine whereas M4A tracks (which play on the Echo devices) aren't and are giving the same error below.

However, I note you are seeing it with MP3s and M4As - what bitrate are your MP3s?
by bizmodeller
Thu Dec 20, 2018 6:27 pm
Forum: Questions or Issues
Topic: Server is not connected Problem
Replies: 5
Views: 1449

Re: Server is not connected Problem

Can you send us a zipped log file by using the Download Logs button on the Support tab of the My Media web console? Please send this via email to our support email address. How large is your library? We introduced some additional index locks around this time so this may be doing overzealous locking ...
by bizmodeller
Thu Dec 20, 2018 8:02 am
Forum: Feature Requests
Topic: Default Folder or Playlist for "Play Music"
Replies: 2
Views: 1317

Re: Default Folder or Playlist for "Play Music"

Considering this for implementation shortly...
by bizmodeller
Thu Dec 20, 2018 8:00 am
Forum: Feature Requests
Topic: Dedicated Playlist folder
Replies: 1
Views: 776

Re: Dedicated Playlist folder

Yup will implement and update this thread when ready - this would be very useful for lots of users
by bizmodeller
Thu Dec 20, 2018 7:58 am
Forum: Feature Requests
Topic: save the playlist you are listening to
Replies: 4
Views: 962

Re: save the playlist you are listening to

Do you mean you want My Media to save the position within the playlist so you can resume the playlist from where you left off?

If so, we implement this for Audio Books already, but could add an extra voice command saying "Alexa, ask My Media to resume my xxxx playlist"

Does this work for you?
by bizmodeller
Thu Dec 20, 2018 7:56 am
Forum: Feature Requests
Topic: Add support for scaping an iPod for music and playlists?
Replies: 1
Views: 826

Re: Add support for scaping an iPod for music and playlists?

Could you zip up the contents of iPod_Control/iTunes and email them to us if they aren't too big and we'll take a look. Suspect these are proprietary and therefore not something we would want to reverse engineer, but if it's a standard eg mysql then we could probably extract this and would be an awe...
by bizmodeller
Thu Dec 20, 2018 7:54 am
Forum: Feature Requests
Topic: Two things, one critical, one wishlist
Replies: 1
Views: 862

Re: Two things, one critical, one wishlist

We've had similar requests for artist splitting - we're looking into this.

Re the excluding folders, we've implemented this and is available for pre-release. See this post for more info viewtopic.php?f=14&t=4069
by bizmodeller
Thu Dec 20, 2018 7:46 am
Forum: Feature Requests
Topic: Automatic update
Replies: 3
Views: 1462

Re: Automatic update

We have implemented prompting for updates within the UI (and via voice where a new feature depends on an upgrade), and plan to switch this on in the New Year.
by bizmodeller
Thu Dec 20, 2018 7:45 am
Forum: Feature Requests
Topic: A Possible Solution for Multi-Room Audio - Maybe You Can Implement?
Replies: 2
Views: 1467

Re: A Possible Solution for Multi-Room Audio - Maybe You Can Implement?

Thanks for the great post and awesome you're lovin' My Media.

We have thought about something very similar to what you are suggesting....... but there may be an easier way that we are testing right now too. Are you in the US?
by bizmodeller
Thu Dec 20, 2018 7:41 am
Forum: Feature Requests
Topic: Support for Amazon Alexa app
Replies: 7
Views: 2271

Re: Support for Amazon Alexa app

Ok, we've tested with the iOS Alexa app and streaming is working fine.

We'll check with the Windows app and Android apps shortly and report back...
by bizmodeller
Thu Dec 20, 2018 7:36 am
Forum: Questions or Issues
Topic: Synology - Docker & MyMedia
Replies: 6
Views: 3822

Re: Synology - Docker & MyMedia

Thanks - a couple of points from your screenshots. 1. On Volumes, you need two mapped volumes: /datadir --> should be remapped to a directory that will hold My Media's stateful files - settings and database, etc /medialibrary --> should be remapped to a directory that holds the media you want to be ...
by bizmodeller
Wed Dec 19, 2018 9:45 pm
Forum: Feature Requests
Topic: Ability to ignore a folder
Replies: 2
Views: 1164

Re: Ability to ignore a folder

This functionality is now available in pre-release in these versions: Windows: https://s3.amazonaws.com/bizmodeller/MyMediaForAlexa/Release+1.3.109.0/MyMediaForAlexa.1.3.109.0.64-bit.msi Mac: https://s3.amazonaws.com/bizmodeller/MyMediaForAlexa/Release+1.3.109.0/MyMediaForAlexa.1.3.109.0.dmg Linux d...
by bizmodeller
Wed Dec 19, 2018 9:44 pm
Forum: Questions or Issues
Topic: Files Indexation
Replies: 2
Views: 1012

Re: Files Indexation

This functionality is now available in pre-release in these versions: Windows: https://s3.amazonaws.com/bizmodeller/MyMediaForAlexa/Release+1.3.109.0/MyMediaForAlexa.1.3.109.0.64-bit.msi Mac: https://s3.amazonaws.com/bizmodeller/MyMediaForAlexa/Release+1.3.109.0/MyMediaForAlexa.1.3.109.0.dmg Linux d...
by bizmodeller
Tue Dec 18, 2018 8:48 pm
Forum: Questions or Issues
Topic: Files Indexation
Replies: 2
Views: 1012

Re: Files Indexation

-Is there a maximum "folder depth" Nope - although maximum path length is restricted by OS -Is there a maximum number of music files AND/OR folders/subfolders Nope; we have had users with 100,000s of tracks. -Is there a way to exclude specific forlders from Indexing, e.g. : Not currently but we wil...
by bizmodeller
Tue Dec 18, 2018 8:43 pm
Forum: Questions or Issues
Topic: When I request music via My Media, i am told "Your My Media Server is not connected"
Replies: 2
Views: 4322

Re: When I request music via My Media, i am told "Your My Media Server is not connected"

I just did what Biz suggested going into services and manually starting and now it works again. I wonder what would've caused it to stop to begin with. Use the Download Logs button on the My Media support tab to download a set of logs and then please email them to our support email address. We are ...
by bizmodeller
Tue Dec 18, 2018 8:39 pm
Forum: Questions or Issues
Topic: Alexa reported an error streaming the track. MEDIA_ERROR_UNKNOWN. If this happens on every track, please...
Replies: 3
Views: 1599

Re: Alexa reported an error streaming the track. MEDIA_ERROR_UNKNOWN. If this happens on every track, please...

Sorry for the delay - if your trial has expired please email us and we'll extend it to help you get this working. It sounds like you are almost there. There is definitely one and probably two issues and this is specific to you running My Media within a Docker container. Firstly - recommend having a ...
by bizmodeller
Tue Dec 18, 2018 8:30 pm
Forum: Questions or Issues
Topic: Synology - Docker & MyMedia
Replies: 6
Views: 3822

Re: Synology - Docker & MyMedia

Can you give any more details please? or a screenshot of where you are getting stuck? Thanks
by bizmodeller
Tue Dec 18, 2018 8:24 pm
Forum: Feature Requests
Topic: Use Albumartist tag
Replies: 1
Views: 823

Re: Use Albumartist tag

Sorry for the belated reply and thanks for the ideas.... Ironically, what you suggest is the opposite of what we do .... we have if trackartist exists then index by trackartist else index by albumartist i.e. we take the track artist in preference to the album artist We should probably index both fie...
by bizmodeller
Tue Dec 18, 2018 8:20 pm
Forum: Feature Requests
Topic: Alexa skill in Spain
Replies: 1
Views: 742

Re: Alexa skill in Spain

We have submitted the Spanish version of My Media to the Alexa skill store for approval. As soon as they approve it will be available in the Spanish Alexa store. We'll update the main thread here - viewtopic.php?f=13&t=3992 as we progress.
by bizmodeller
Tue Dec 18, 2018 8:18 pm
Forum: Questions or Issues
Topic: Playlist problems
Replies: 4
Views: 1463

Re: Playlist problems

If you go to the Watch Folder tab of the My Media web console, you should get a list of all your Watch Folders. On the right hand side of each Watch Folder there's a little notepad icon: Screenshot 2018-12-18 at 20.15.52.png If you click this (circled in red in the screenshot above) you'll get a ver...
by bizmodeller
Tue Dec 18, 2018 8:13 pm
Forum: Phrases We Should Consider Adding
Topic: alexa, ask my media to wake me to ........
Replies: 3
Views: 2109

Re: alexa, ask my media to wake me to ........

Amazon doesn't allow third party skills to interact in alarms or routines at the moment. However, Amazon are starting to allow third parties to write proper Music Skills which does open the door to this. Although implementing this for My Media style comes with challenges so we are still experimentin...
by bizmodeller
Tue Dec 18, 2018 8:11 pm
Forum: Phrases We Should Consider Adding
Topic: Queries
Replies: 4
Views: 1999

Re: Queries

Yup we are getting quite a few requests for this.

Concern is if you have 10 albums by xxxx, Alexa can start sounding very monotonous very quickly....
by bizmodeller
Tue Dec 18, 2018 8:10 pm
Forum: Phrases We Should Consider Adding
Topic: add this song to my "insert name" playlist...
Replies: 1
Views: 1096

Re: add this song to my "insert name" playlist...

This is built and awaiting Amazon to approve our latest update to the skill. We'll update this thread as we progress through certification.
by bizmodeller
Tue Dec 18, 2018 8:08 pm
Forum: Questions or Issues
Topic: MyMedia has suddenly stopped working
Replies: 2
Views: 1039

Re: MyMedia has suddenly stopped working

Please use the Download Logs button on the Support tab of the My Media web console to download logs and email them to us at our support address and we'll take a look
by bizmodeller
Tue Dec 18, 2018 8:06 pm
Forum: Feature Requests
Topic: Support for Amazon Alexa app
Replies: 7
Views: 2271

Re: Support for Amazon Alexa app

Try again now - we made some changes which may make this work.... let us know.
by bizmodeller
Tue Dec 18, 2018 7:41 pm
Forum: Feature Requests
Topic: My media in French
Replies: 1
Views: 839

Re: My media in French

Yes - we have submitted the French version of the skill to Amazon for approval in the Alexa Skill store. We will update the main thread on this with status: viewtopic.php?f=13&t=3992
by bizmodeller
Tue Dec 18, 2018 7:40 pm
Forum: Feature Requests
Topic: Play songs by clicking on tracks in the My Media web console
Replies: 6
Views: 2009

Re: Play songs by clicking on tracks in the My Media web console

This feature is waiting Amazon to approve the latest update of our skill - hopefully they will approve it soon then it will be available to all
by bizmodeller
Tue Dec 18, 2018 7:39 pm
Forum: Questions or Issues
Topic: My Media for Italian users
Replies: 1
Views: 833

Re: My Media for Italian users

Yes - we have submitted it to the Amazon Alexa Skill store for approval. We will update the main thread - viewtopic.php?f=13&t=3992 as this is approved
by bizmodeller
Tue Dec 18, 2018 7:37 pm
Forum: Questions or Issues
Topic: web password issue
Replies: 1
Views: 791

Re: web password issue

Fair point - we'll add the double confirmation, this is a bug. To reset the password, stop the service, remove the whole line <PasswordHash>.... </PasswordHash> from Preferences.xml and then restart the service. Then next time you enable the password, you'll be able to set the password to what you c...
by bizmodeller
Tue Dec 18, 2018 7:30 pm
Forum: Questions or Issues
Topic: My Media will not play on Alexa from Windows 2016 server
Replies: 1
Views: 809

Re: My Media will not play on Alexa from Windows 2016 server

Have you run the connection test from another computer on the same network?

i.e. try to hit this URL:

http://10.0.0.10:52050/test

where 10.0.0.10 is replaced by the IP of your Win 2016 server
by bizmodeller
Tue Dec 18, 2018 7:26 pm
Forum: Questions or Issues
Topic: Other languages
Replies: 15
Views: 3219

Re: Other languages

French, Italian and Spanish skill translations have been submitted to Amazon to certify/approve into the Amazon Skill Store. Hopefully they will approve soon. We will look at UI translation later in the year.

We'll update this thread as the skill approval progresses
by bizmodeller
Tue Dec 18, 2018 7:23 pm
Forum: Questions or Issues
Topic: MEDIA_ERROR_UNKNOWN Response code: 301
Replies: 3
Views: 1295

Re: MEDIA_ERROR_UNKNOWN Response code: 301

We've implemented a fix for this already, please can you retry?

Also - can you let us know exactly what type (and generation) of Alexa device this is on?
by bizmodeller
Tue Dec 18, 2018 7:22 pm
Forum: Questions or Issues
Topic: localhost refused to connect.
Replies: 1
Views: 858

Re: localhost refused to connect.

This suggests the My Media background service isn't started. Are you running on Windows or Mac/Linux? If Windows, please can you check that the My Media Windows Service is started by going to Control Panel / Administrative Tools / Services and finding the My Media for Alexa service. Check whether it...
by bizmodeller
Tue Dec 18, 2018 7:21 pm
Forum: Questions or Issues
Topic: 2 days and counting to index files..
Replies: 1
Views: 814

Re: 2 days and counting to index files..

Apologies for the delay in responding to this post - yes this is very wrong - please can you zip and email us log files to our email address using the Download Logs button on the Support tab of the My Media web interface? Then we can take a look
by bizmodeller
Tue Dec 18, 2018 7:19 pm
Forum: Questions or Issues
Topic: Can I transfer all my "My Media" data to a new computer?
Replies: 1
Views: 924

Re: Can I transfer all my "My Media" data to a new computer?

We don't support this as it's easy to cause conflicts this way, but if you really want to try this, then do the following: 1. Uninstall My Media on the first computer 2. Take a copy of the following directory: c:\Program Files\MyMediaForAlexa (windows) ~/.MyMediaForAlexa (mac/linux) 3. Restore the d...
by bizmodeller
Tue Dec 18, 2018 7:11 pm
Forum: Questions or Issues
Topic: Restart Daemon on Mac?
Replies: 1
Views: 823

Re: Restart Daemon on Mac?

Sure - My Media installs as a launchd daemon, so launchctl should work: sudo launchctl stop com.bizmodeller.mymedia This will actually restart it as the service descriptor tells it to restart on failure. Alternatively: ps -ef | grep MyMedia and kill the process. But - if it is hanging, please do sen...
by bizmodeller
Tue Dec 18, 2018 7:04 pm
Forum: Questions or Issues
Topic: Needs 'privleges' to finish install.
Replies: 1
Views: 749

Re: Needs 'privleges' to finish install.

If you receive the error "Service 'My Media for Alexa Service' (MyMediaForAlexa) failed to start. Verify that you have sufficient privileges to start system services", please first verify that you have Microsoft .Net installed by installing from this link: https://docs.microsoft.com/en-us/dotnet/fra...
by bizmodeller
Tue Dec 18, 2018 8:24 am
Forum: Questions or Issues
Topic: UK Amazon FireStick App?
Replies: 1
Views: 1037

Re: UK Amazon FireStick App?

You can use My Media with an Amazon Fire stick now (we've only tested on the recent 4K one, but it should work on others).

This only streams music at the moment, but we'll look at adding video support in the future.
by bizmodeller
Tue Dec 18, 2018 8:22 am
Forum: Questions or Issues
Topic: Duets not playing
Replies: 4
Views: 1302

Re: Duets not playing

At the moment, you would need to specify the full duet artist name, eg "Alexa, ask My Media to play music by x and y" This is because My Media will take the Alexa search and look for the best match within your library. We don't do a 'contains' search as this would lead to quite a lot of false positi...
by bizmodeller
Tue Dec 18, 2018 8:16 am
Forum: Questions or Issues
Topic: Issues - Sonos One
Replies: 1
Views: 886

Re: Issues

As of today, the Sonos One "kind of" works with My Media due to incompatibilities in the way Sonos have implemented their Alexa audio player support. Specifically, you can play media, playlists, albums, etc, from My Media, however: 1. You'll only hear a single track if you are using a family shared ...
by bizmodeller
Tue Dec 18, 2018 8:11 am
Forum: Questions or Issues
Topic: My Media - 'Mapped Drives' button missing
Replies: 2
Views: 1022

Re: My Media - 'Mapped Drives' button missing

The Mapped Drives button only appears on Windows. For Mac/Linux/Pi installations you need to mount the network drive and ensure it starts at startup. The instructions for these can be OS dependent, however here are some guides: Mac: https://apple.stackexchange.com/questions/265481/mount-network-driv...
by bizmodeller
Tue Dec 18, 2018 8:05 am
Forum: How-Tos
Topic: How To Play Different Folders
Replies: 1
Views: 1167

Re: How To Play Different Folders

Apologies for the delay in replying; we've had some issues with our forum recently. If you update to the latest version of My Media then you can assign a playlist label to a Watch Folder. Assuming you label your Country Watch Folder as 'Country', then you can say "Alexa, ask My media to play my Coun...
by bizmodeller
Tue Dec 18, 2018 8:01 am
Forum: How-Tos
Topic: Add a 2nd server
Replies: 1
Views: 1111

Re: Add a 2nd server

Hmm ... not fully sure I understand what you're trying to do. The second server option is if you want to have two computers that host media - eg Jane has a computer on her study and Mike has a computer in his office. Jane and Mike may have their own Alexa devices but want to listen to music from eac...
by bizmodeller
Tue Dec 18, 2018 7:47 am
Forum: How-Tos
Topic: Access My Media from a device on the internet / outside your network
Replies: 2
Views: 2390

Access My Media from a device on the internet / outside your network

By default, My Media only allows devices on your local network access to stream your media. This means your Alexa device must be on the same network as the computer running the My Media server app. However, advanced users can configure My Media to accept requests from the internet. For example, you ...
by bizmodeller
Mon Dec 17, 2018 1:02 pm
Forum: Questions or Issues
Topic: Can I transfer My Media data to a new computer?
Replies: 1
Views: 963

Re: Can I transfer My Media data to a new computer?

This can be done as follows: 1. uninstall My Media on the first computer 2. copy the following directory to the same location on the new computer: c:\Program Files\MyMediaForAlexa (on Windows computers) ~/.MyMediaForAlexa (on Mac/Linux computers) 3. Install My Media on the new computer Don't re-inst...
by bizmodeller
Sat Nov 03, 2018 12:59 pm
Forum: Questions or Issues
Topic: Itunes Playlist
Replies: 1
Views: 994

Re: Itunes Playlist

Try

Alexa, ask My Media to play my xxxxx playlist
by bizmodeller
Sat Nov 03, 2018 12:58 pm
Forum: Questions or Issues
Topic: Other languages
Replies: 15
Views: 3219

Re: Other languages

We are beta testing my media in italian right now. If you want to join the beta test please email us at our support address.
by bizmodeller
Thu Nov 01, 2018 4:06 pm
Forum: Questions or Issues
Topic: Proper Use of Overrides?
Replies: 4
Views: 1630

Re: Proper Use of Overrides?

The easiest way of using overrides is to look in the bottom right hand pane of the My Media Web Console dashboard. This will show you what Amazon sent My Media as the interpreted request. Then click the university hat and the left hand side of the override will be prepopulated based on what Alexa he...
by bizmodeller
Wed Oct 31, 2018 8:24 am
Forum: Feature Requests
Topic: Stereo pairing
Replies: 9
Views: 1769

Re: Stereo pairing

This is a constraint of Amazon - hopefully they will extend stereo mode to third party apps soon
by bizmodeller
Wed Oct 31, 2018 8:23 am
Forum: Feature Requests
Topic: Syncing with itunes via iHomeServer and Alexa
Replies: 2
Views: 1064

Re: Syncing with itunes via iHomeServer and Alexa

Awesome idea Tony - not sure how possible it is but will look into it as sounds fun
by bizmodeller
Wed Oct 31, 2018 8:21 am
Forum: Feature Requests
Topic: video...need i say more?
Replies: 3
Views: 1307

Re: video...need i say more?

ok - so you want to stream the video via the My Media web console rather than to a video enabled Alexa device such as a Spot/Show? Don't know if this will be of interest but we have another product iHomeServer that runs iTunes as a service and allows streaming of iTunes media (including videos) to a...
by bizmodeller
Wed Oct 31, 2018 8:19 am
Forum: Questions or Issues
Topic: How to change name of Indexed playlist
Replies: 1
Views: 1035

Re: How to change name of Indexed playlist

You should just have to rename the playlist in Windows Explorer / Mac Finder. On the next rescan, My Media will remove the original playlist and create the new one with the new name. You can trigger a rescan by clicking Trigger Rescan in the Watch Folder tab
by bizmodeller
Tue Oct 30, 2018 9:50 pm
Forum: Questions or Issues
Topic: everywhere group
Replies: 1
Views: 976

Re: everywhere group

Unfortunately we can't yet support groups / multiroom audio yet as Amazon don’t provide access to the APIs to third party skills. We've raised a feature request with Amazon to include this, and as soon as they do we will support it as we are desperate to support it too! Please vote for it here: http...
by bizmodeller
Tue Oct 30, 2018 9:50 pm
Forum: Questions or Issues
Topic: Local Music, MyMedia, Alexa & Sonos
Replies: 1
Views: 1164

Re: Local Music, MyMedia, Alexa & Sonos

We (My Media) haven't had success with this. We have occasionally seen people report it working occasionally, however, my suspicion is that they may also have Amazon Music and that the request to Alexa went directly to Amazon Music and completely bypassed My Media (i.e. the intent wasn't processed c...
by bizmodeller
Tue Oct 30, 2018 9:47 pm
Forum: Questions or Issues
Topic: Multiple Echo devices with separate audio streams?
Replies: 5
Views: 2012

Re: Multiple Echo devices with separate audio streams?

Sorry for the delay. It differentiates it based on the album name tag within the audiobook. So you would need to copy the audio book and ensure it's album title was unique. We're still thinking how we can resolve your specific issue and have a bookmark per device without making it too confusing for ...
by bizmodeller
Tue Oct 30, 2018 9:44 pm
Forum: Questions or Issues
Topic: Audiobooks
Replies: 3
Views: 1596

Re: Audiobooks

Hey Frank Apologies for the delay. We deal with audiobooks as a flag against an album. This will be done automatically if the first track found with a given album name is a m4b file, otherwise it should be set manually through the User Interface (Album Type drop down in the Album window). Once an al...
by bizmodeller
Tue Oct 30, 2018 9:31 pm
Forum: Questions or Issues
Topic: Playlist not found
Replies: 3
Views: 1388

Re: Playlist not found

i have Playlist from year "2018" alexa says 2018 not found
what do you see in the bottom right hand corner of the Dashboard page when you request this playlist? You should see both what Alexa heard and what My Media matched. Can you send a screenshot?
by bizmodeller
Tue Oct 30, 2018 9:30 pm
Forum: Questions or Issues
Topic: music skips last few seconds or restarts in mid of song.
Replies: 3
Views: 1289

Re: music skips last few seconds or restarts in mid of song.

Can you advise the file type - eg Is this for mp3 files or transcoded files?
by bizmodeller
Tue Oct 30, 2018 9:49 am
Forum: Questions or Issues
Topic: Shuffle Playlist and add folders
Replies: 2
Views: 1101

Re: Shuffle Playlist and add folders

Currently to shuffle a playlist, you need to switch shuffle mode on first "Alexa, ask My Media to turn shuffle mode on". Shortly, we'll add new commands like 'Alexa, ask My Media to shuffle my xxxxxx playlist', etc. You can use the Songs tab within My Media to search by filename including folder, so...
by bizmodeller
Tue Oct 30, 2018 9:39 am
Forum: Questions or Issues
Topic: How does MyMedia choose Audiobook vs Album
Replies: 9
Views: 2262

Re: How does MyMedia choose Audiobook vs Album

We've implement this now - which OS are you running and we can give you a beta to test
by bizmodeller
Sat Oct 06, 2018 7:16 am
Forum: Feature Requests
Topic: Ask My Media to play something new/recently added.
Replies: 1
Views: 977

Re: Ask My Media to play something new/recently added.

Nice idea and should be pretty easy to implement - we'll look into this, thanks
by bizmodeller
Sat Oct 06, 2018 7:16 am
Forum: Feature Requests
Topic: Crossfade tracks
Replies: 1
Views: 1037

Re: Crossfade tracks

Unfortunately cross fading is not really an option for us as it's up to Amazon/Alexa to decide how it plays track by track. Alexa requests a track from us, and we provide the metadata and stream, however, Alexa introduces the gap between the two. Not aware of anyway of avoiding this unless we were t...
by bizmodeller
Sat Oct 06, 2018 7:13 am
Forum: How-Tos
Topic: How to create playlists with MyMedia, Alexa and Pi
Replies: 1
Views: 2313

Re: How to create playlists with MyMedia, Alexa and Pi

There are two choices for playlists on Raspberry Pis: 1. Create your playlist files manually (or using a playlist editor) and ensure the playlist files are within one of your Watch Folders. My Media will then index them and show them on the playlists tab. 2. Manually create your playlists through th...
by bizmodeller
Sat Oct 06, 2018 7:10 am
Forum: Feature Requests
Topic: Start "My Media for Alexa" on startup
Replies: 1
Views: 1120

Re: Start "My Media for Alexa" on startup

This is already the default behaviour on all platforms Windows/Mac/Linux/Pi. For Windows, My Media automatically installs as a Windows Service and launches at startup. On Mac/Linux/Pi, they install as daemon/services too. The web interface does *not* need to be open to use My Media. Note that it can...
by bizmodeller
Sat Oct 06, 2018 7:05 am
Forum: Questions or Issues
Topic: Sharing
Replies: 1
Views: 943

Re: Sharing

Sharing enables multiple Amazon accounts to access your My Media server instead of just the account you used when you set up My Media. This is really useful if you are in a household of multiple Alexas and have multiple Alexa profiles / accounts set up but you want all those accounts to access your ...
by bizmodeller
Sat Oct 06, 2018 7:02 am
Forum: Questions or Issues
Topic: Songs with accents letters fail to play
Replies: 3
Views: 1442

Re: Songs with accents letters fail to play

How was this track indexed? From Watch Folder or from iTunes scan?

would you be able to send us a copy of your log files (Support tab / Download Log Files) to our support email address so we can take a look please?
by bizmodeller
Sat Oct 06, 2018 7:00 am
Forum: Questions or Issues
Topic: How to use multiple servers
Replies: 1
Views: 913

Re: How to use multiple servers

Currently, only one server can be active at a time, however, you can switch them from Alexa, by saying Alexa, as My Media to switch servers.

We are looking at introducing a "combined search" model where Alexa will search multiple servers and combine the results and hopefully can introduce this soon.
by bizmodeller
Sat Oct 06, 2018 6:58 am
Forum: Questions or Issues
Topic: Multiple Echo devices with separate audio streams?
Replies: 5
Views: 2012

Re: Multiple Echo devices with separate audio streams?

If I were to setup a different Amazon account for each device and use Family Share in My Media, would each account have its own bookmark for the audio book? Currently, they would share the bookmark - we may make an option to keep them separate in the future, however, this is quite an edge case for ...
by bizmodeller
Sun Sep 23, 2018 7:25 am
Forum: Questions or Issues
Topic: Often get "I have difficulty contacting your skill"
Replies: 8
Views: 2165

Re: Often get "I have difficulty contacting your skill"

hi -for Sonos, this is a different issue. When you say 'next' on a regular Alexa device, Alexa sends a 'NextIntent' onto your custom skill. This message includes a special token which tells the skill what the currently playing stream is. We can then take this token to lookup the current playlist and...
by bizmodeller
Mon Sep 17, 2018 8:53 pm
Forum: Questions or Issues
Topic: Multiple Echo devices with separate audio streams?
Replies: 5
Views: 2012

Re: Multiple Echo devices with separate audio streams?

Hi Absolutely yes, you can stream a different source / track / album to different devices simultaneously for the same account no problems. Re audio books, yes in theory however later versions of my media save a bookmark of where you got to. This bookmark would be available across all your accounts d...
by bizmodeller
Thu Sep 13, 2018 7:50 pm
Forum: Questions or Issues
Topic: Alexa still asks me to use the Companion App to pair My Media even though I've already done it
Replies: 0
Views: 1438

Alexa still asks me to use the Companion App to pair My Media even though I've already done it

This tends to be because you are using multiple profiles on your Alexa device. For example, if you set up your Amazon using fred@bizmodeller.com and then used the Amazon Alexa Companion App to pair My Media, this would work fine. However, if your Echo device was in a "household" with another account...
by bizmodeller
Thu Sep 13, 2018 7:46 pm
Forum: Questions or Issues
Topic: Alexa only plays one song from playlist or plays the wrong playlist
Replies: 1
Views: 1105

Re: Alexa only plays one song from playlist or plays the wrong playlist

Can you please click the Download Logs button on the Support Tab of the My Media web console and send us a copy by email? We can then look into this. Please don't post log files to the forum.
by bizmodeller
Thu Sep 13, 2018 7:43 pm
Forum: Questions or Issues
Topic: Audiobooks are played in general music playlist
Replies: 4
Views: 1545

Re: Audiobooks are played in general music playlist

Yup this was in .103 - changelog updated. Are you still having issues with it?
by bizmodeller
Thu Sep 13, 2018 7:29 pm
Forum: Questions or Issues
Topic: When I request music via My Media, I just get silence
Replies: 4
Views: 5500

Re: When I request music via My Media, I just get silence

If you are running Windows Firewall (the default firewall installed with Windows) then the My Media installation program will automatically create the necessary rule to allow this traffic into your computer from your local network. Can you please make available a manual override somewhere in the se...
by bizmodeller
Thu Sep 13, 2018 8:22 am
Forum: Questions or Issues
Topic: Playlist not found
Replies: 3
Views: 1388

Re: Playlist not found

Try “Alexa, ask My Media to play my test playlist”

Thanks

Ed
by bizmodeller
Sat Sep 08, 2018 2:16 pm
Forum: Phrases We Should Consider Adding
Topic: Alexa, ask My Media to shuffle xxxxxxxxxxxxx
Replies: 1
Views: 1747

Re: Alexa, ask My Media to shuffle xxxxxxxxxxxxx

This is now available in beta; please PM/email us if you want to test this.
by bizmodeller
Sat Sep 08, 2018 2:15 pm
Forum: Feature Requests
Topic: Play songs by clicking on tracks in the My Media web console
Replies: 6
Views: 2009

Re: Play songs by clicking on tracks in the My Media web console

This feature is now available for any interested beta testers. Will go through a bit more testing then will be available to all users. Please PM/email us if you want to beta test the "Play This" feature.
by bizmodeller
Sat Sep 08, 2018 2:14 pm
Forum: Feature Requests
Topic: Show streamed media also in Player in Alexa App
Replies: 3
Views: 1477

Re: Show streamed media also in Player in Alexa App

Unfortunately this falls into the bucket "we would love to, but..." Amazon only provide a limited set of APIs to third party skills and unfortunately we can't influence the now playing player screen within the Alexa companion app. Maybe Amazon will introduce support for it in the future at which poi...
by bizmodeller
Sat Sep 08, 2018 2:12 pm
Forum: Feature Requests
Topic: Ignore Videos and Trimming Messages?
Replies: 3
Views: 1380

Re: Ignore Videos and Trimming Messages?

Hiya thanks for the feedback. We introduced the verbose output because quite a few users were getting confused about what was indexing and what wasn't indexing. Accept it's probably a bit too much! Is it the popups that are most annoying? We could also introduce an option to not show popups for inde...
by bizmodeller
Sat Sep 08, 2018 2:08 pm
Forum: Feature Requests
Topic: Put song to ignore list
Replies: 1
Views: 1108

Re: Put song to ignore list

Note this is now available for beta testers. If you want to beta test it, please PM / email us your amazon email address
by bizmodeller
Mon Sep 03, 2018 8:50 pm
Forum: Questions or Issues
Topic: How does MyMedia choose Audiobook vs Album
Replies: 9
Views: 2262

Re: How does MyMedia choose Audiobook vs Album

Ok cool, we will add checking the genre as above and also the watch folder “type” feature shortly... will update his thread when available. Thanks for the feedback
by bizmodeller
Mon Sep 03, 2018 8:48 pm
Forum: Questions or Issues
Topic: Often get "I have difficulty contacting your skill"
Replies: 8
Views: 2165

Re: Often get "I have difficulty contacting your skill"

Great - sorry for any inconvenience
by bizmodeller
Sun Sep 02, 2018 6:58 pm
Forum: Questions or Issues
Topic: How does MyMedia choose Audiobook vs Album
Replies: 9
Views: 2262

Re: How does MyMedia choose Audiobook vs Album

It simply does it based on the extension - whether it's m4b (assumes audiobook) or m4a (assumes album). We're unaware of any consistent metadata tagging that differentiates these successfully. Re bulk changes - we've had other requests to have a setting on the Add Watch Folder dialog to set all albu...
by bizmodeller
Sun Sep 02, 2018 4:40 pm
Forum: Questions or Issues
Topic: Audiobooks are played in general music playlist
Replies: 4
Views: 1545

Re: Audiobooks are played in general music playlist

ok - fixed in code; we'll test and add to the next update, probably will make 1.3.103.0; check release notes here https://www.mymediaalexa.com/home/changelog
by bizmodeller
Sat Sep 01, 2018 8:31 pm
Forum: Questions or Issues
Topic: Often get "I have difficulty contacting your skill"
Replies: 8
Views: 2165

Re: Often get "I have difficulty contacting your skill"

Thanks for the details - we have put in a fix and this issue should be resolved now - please let us know!
by bizmodeller
Sat Sep 01, 2018 7:53 am
Forum: Questions or Issues
Topic: Often get "I have difficulty contacting your skill"
Replies: 8
Views: 2165

Re: Often get "I have difficulty contacting your skill"

Hi,

Best thing is to email the exact time (and time zone) that the "i have difficulty contacting your skill" message arrives and the linked Amazon account id - we can then look at the Amazon side logs

thanks
by bizmodeller
Sat Sep 01, 2018 7:24 am
Forum: Questions or Issues
Topic: List of Recent Commands is Empty
Replies: 4
Views: 1386

Re: List of Recent Commands is Empty

That means you asked for everything to be played. The 500 in brackets is the number of tracks in the playlist created. For 'everything' we cap the tracks to 500 tracks out of your whole playlist, but these are selected at random so if you play everything again, it'll be a different 500 track selecti...
by bizmodeller
Thu Aug 30, 2018 8:03 pm
Forum: Questions or Issues
Topic: Why is My Media for Alexa charged as a subscription instead of a one-off?
Replies: 2
Views: 2171

Why is My Media for Alexa charged as a subscription instead of a one-off?

We often get asked why My Media is charged as a subscription rather than a single one off app download or even free. Firstly - remember we are not affiliated/associated/paid for by Amazon. We are a completely independent company who wants to help users listen to their music easily with Alexa devices...
by bizmodeller
Thu Aug 30, 2018 7:51 pm
Forum: Questions or Issues
Topic: Tracks playing twice in playlists
Replies: 4
Views: 1420

Re: Tracks playing twice in playlists

We had a bug that was fixed in 1.3.91.0 which meant that a track could be indexed twice if it appeared in a playlist and that playlist was scanned after the tracks were scanned. It sounds like you might have been impacted by that. Would suggest updating to the latest version from our website. That i...
by bizmodeller
Tue Aug 28, 2018 10:19 pm
Forum: Questions or Issues
Topic: Album Artwork
Replies: 2
Views: 1316

Re: Album Artwork

Rules are: 1. Try to extract the artwork from the first track in a group (whether that's an album or an artist) 2. If can't find, then look for folder.jpg in the folder the track lives in 3. If can't find, then look for folder.png in the folder the track lives in There is a bug in the current versio...
by bizmodeller
Tue Aug 28, 2018 10:14 pm
Forum: Questions or Issues
Topic: Tracks playing twice in playlists
Replies: 4
Views: 1420

Re: Tracks playing twice in playlists

Can you search for an example song that appears twice in a playlist using the 'Songs' tab of the My Media web console.

Do you get two rows appear for each song there? If so, can you hover over the filename column and see whether the paths are the same or different?
by bizmodeller
Tue Aug 28, 2018 10:12 pm
Forum: Questions or Issues
Topic: Partial Indexing
Replies: 1
Views: 1051

Re: Partial Indexing

Hi, Thanks for your emails and forum post - unfortunately we can't provide telephone support. It also looks like you correctly added your iTunes library xml file but that the computer may have been restarted before it finished indexing or could save it's database to disk. Please can you re-add your ...
by bizmodeller
Mon Aug 27, 2018 6:11 pm
Forum: Questions or Issues
Topic: Can I ask My Media to play on sonos from alexa?
Replies: 1
Views: 1114

Re: Can I ask My Media to play on sonos from alexa?

My Media does now work with the Alexa integration on the Sonos One so is this an option? Currently Amazon does not allow third party skills (or provide any API) to choose a specific speaker or multi-room group to play music to. However, if your Alexa is linked to a Sonos system via Bluetooth then we...
by bizmodeller
Mon Aug 27, 2018 7:14 am
Forum: Questions or Issues
Topic: Some files not indexing
Replies: 9
Views: 1575

Re: Some files not indexing

When ffmpeg is installed and enabled, the following file types are indexed:

.mp3
.m4a
.m4b
.flac
.wma
.aif
.ogg
.wav

When indexing completes, the status of the Watch Folder should go to 'Serving' - in your case, is it stuck at 'Indexing' with the counter not increasing?
by bizmodeller
Mon Aug 27, 2018 7:10 am
Forum: How-Tos
Topic: How to find your My Media for Alexa log files
Replies: 0
Views: 2481

How to find your My Media for Alexa log files

If the My Media for Alexa web console is working, then the easiest way to download your My Media logs is to click on the 'Support' tab then 'Download Logs'. This will download a zip of the relevant log files which you can then email to support. If My Media for Alexa has stopped working and you can't...
by bizmodeller
Sun Aug 26, 2018 8:14 pm
Forum: How-Tos
Topic: How to index your iTunes library
Replies: 0
Views: 1765

How to index your iTunes library

If you use iTunes, you can use My Media to play your iTunes library through your Alexa compatible device. There are two ways of doing this: 1. Create a Watch Folder over your music library folder. This will index your media files just like any other folder on your computer. This is really simple to ...
by bizmodeller
Sat Aug 25, 2018 7:58 pm
Forum: Questions or Issues
Topic: Album Numbers
Replies: 3
Views: 1442

Re: Album Numbers

Hi,

this was fixed today actually - there was a reversion in a recent update - Version 1.3.101.0 fixes this so please can you update to the latest version from our website and this will be resolved,

Thanks
by bizmodeller
Sat Aug 25, 2018 7:57 pm
Forum: Questions or Issues
Topic: List of Recent Commands is Empty
Replies: 4
Views: 1386

Re: List of Recent Commands is Empty

Hi,

We've fixed this in the past few days (from version 1.3.100.0) - please update to the latest version from our website and it will resolve it,

Thanks
by bizmodeller
Fri Aug 24, 2018 7:32 pm
Forum: Questions or Issues
Topic: Command for playing audio books
Replies: 4
Views: 2375

Re: Command for playing audio books

Can you try "Alexa, frage mein Medien lies xxxxxx" and see if that works any better? If it doesn't, what does Alexa reply exactly?
by bizmodeller
Fri Aug 24, 2018 7:27 pm
Forum: Questions or Issues
Topic: I am unable to play an Album since I changed song file names.
Replies: 2
Views: 1175

Re: I am unable to play an Album since I changed song file names.

Hi, Please could you use the 'Download Logs' button on the Support tab of the My Media web console to download a set of logs and send these to us by email (please don't post them in the forum). We can then take a look at why the Clear Database isn't working - it should do exactly what you expect whi...
by bizmodeller
Wed Aug 22, 2018 6:20 pm
Forum: How-Tos
Topic: How to index media on a NAS drive
Replies: 0
Views: 2899

How to index media on a NAS drive

This how-to explains how to index media that is stored on a NAS drive. First - if your NAS supports Docker ( http://www.docker.com ) containers then you can now install My Media directly on the NAS device itself - see our instructions here - https://www.mymediaalexa.com/home/docker. To find out whet...
by bizmodeller
Mon Aug 20, 2018 6:30 pm
Forum: Questions or Issues
Topic: How to fix Firewall error? (Avast Firewall)
Replies: 3
Views: 1479

Re: How to fix Firewall error? (Avast Firewall)

Hi, not sure what configuration you may already have done, however, adding an application level firewall exception probably won't work with Avast. This is because it isn't actually the MyMediaForAlexa.exe that is listening for connections; this is delegated to the internal HTTP stack within Windows....
by bizmodeller
Mon Aug 20, 2018 5:00 pm
Forum: Questions or Issues
Topic: When I request music via My Media, i am told "Your My Media Server is not connected"
Replies: 2
Views: 4322

When I request music via My Media, i am told "Your My Media Server is not connected"

My Media for Alexa runs as a server program on your computer - be that a Windows, Mac, Linux or Raspberry pi machine. The server program is responsible for searching your media collection and streaming the music to your Alexa device. We sometimes receive emails from users who intermittedly get the e...
by bizmodeller
Mon Aug 20, 2018 4:03 pm
Forum: Questions or Issues
Topic: When I request music via My Media, I just get silence
Replies: 4
Views: 5500

When I request music via My Media, I just get silence

For most users, My Media for Alexa just works - you complete the installation steps, ask for your music and it plays. However, some users experience issues getting any music to sound - oftentimes, your Alexa will acknowledge the request (eg "Playing music from your My Media collection") and then ......
by bizmodeller
Tue Sep 05, 2017 7:15 am
Forum: Questions or Issues
Topic: Increase Database size
Replies: 1
Views: 3077

Re: Increase Database size

Please create this registry key:

DWORD - DatabaseMaxSize

under

HKEY_LOCAL_MACHINE\SOFTWARE\bizmodeller\iHomeServer

Try a value of 1024 and then restart the iHomeServer Windows service,
by bizmodeller
Sun May 07, 2017 6:40 pm
Forum: Questions or Issues
Topic: Has iHomeServer been tested with WS 2016 Essentials?
Replies: 2
Views: 3754

Re: Has iHomeServer been tested with WS 2016 Essentials?

hi, thanks for letting us know. As I'm sure you already know, you do need to click the option in iTunes preferences to create the iTunes Library xml file - was this done the first time you installed iTunes? If so, the only thing I can think of was a timing issue that iHomeServer started up before iT...
by bizmodeller
Sun Jun 19, 2016 7:11 pm
Forum: Questions or Issues
Topic: Movie artwork disappeared and can't update
Replies: 5
Views: 19867

Re: Movie artwork disappeared and can't update

Apologies we didn't update the thread with the resolution. The issue was that iTunes was unable to index media changes, including cover art changes, because the default 64-bit version of iTunes 12.x was installed and this version of iTunes cannot read video files when running as a Windows Service. I...
by bizmodeller
Mon May 23, 2016 7:37 pm
Forum: Questions or Issues
Topic: Remove / Delete Watch Folders Ghosted Out
Replies: 5
Views: 9939

Re: Remove / Delete Watch Folders Ghosted Out

ok great. Is the strange font size issue just an iHomeServer thing, or a general thing on your Win 2012 box?
by bizmodeller
Fri May 20, 2016 7:24 pm
Forum: Questions or Issues
Topic: Remove / Delete Watch Folders Ghosted Out
Replies: 5
Views: 9939

Re: Remove / Delete Watch Folders Ghosted Out

Are you trying to delete the watch folder from within the parent folder? If so, you're right - the Delete option isn't available at that level. Instead, click the Up button to get to the top level of your Watch folders where you see the list of all your Watch Folders. Then click on the child folder ...
by bizmodeller
Sun Mar 27, 2016 7:29 pm
Forum: Questions or Issues
Topic: iHome Server not updating with latest tv shows ect.
Replies: 2
Views: 7337

Re: iHome Server not updating with latest tv shows ect.

Most likely reason for this is if you are using iTunes on 64-bit Windows and running iHomeServer as a Windows Service. In this scenario you need to use the 'alternative' build of iTunes 12.x that Apple offers for older graphics cards - it's available here - http://support.apple.com/kb/DL1816 The rea...
by bizmodeller
Sat Mar 12, 2016 8:04 pm
Forum: Questions or Issues
Topic: Meta data auto vs. manual
Replies: 1
Views: 6519

Re: Meta data auto vs. manual

thanks for your patience - we're looking into this now....
by bizmodeller
Fri Feb 19, 2016 8:45 pm
Forum: Questions or Issues
Topic: Win32:Evo-gen virus detected in iHomeServer.exe
Replies: 1
Views: 6575

Re: Win32:Evo-gen virus detected in iHomeServer.exe

The Win32:Evo-gen alert in some virus scanners is prone to false positives as it uses heuristics for detection. There is no malware in iHomeServer and we virus check all our packages before making them available for download. If you want external verification, please check the file at www.virustotal...
by bizmodeller
Sat Feb 06, 2016 7:57 pm
Forum: Questions or Issues
Topic: Problem with iHomeServer Version 3.1.90.0
Replies: 1
Views: 6456

Re: Problem with iHomeServer Version 3.1.90.0

We are not aware of any stability issues with 3.1.90.0 nor any impact of the recent Windows updates. I would be grateful if you could upgrade back to 3.1.90.0 and see if the issue happens again. If it does, please zip and email us a copy of your log files to our support email address - support [at] ...
by bizmodeller
Sat Jan 30, 2016 9:00 pm
Forum: Questions or Issues
Topic: Suspend to RAM/Hibernate stopps remote Lib sync to work
Replies: 5
Views: 10107

Re: Suspend to RAM/Hibernate stopps remote Lib sync to work

Thanks for the info - pls could you update to 3.1.91.0 which is available in the beta/pre-release area of our download page - http://www.bizmodeller.com/ihomeserver/ihomeserver-download.aspx (should be available within the next hour). Please also ensure within iHomeServer settings, on the iTUnes tab...
by bizmodeller
Thu Jan 28, 2016 7:53 pm
Forum: Questions or Issues
Topic: Suspend to RAM/Hibernate stopps remote Lib sync to work
Replies: 5
Views: 10107

Re: Suspend to RAM/Hibernate stopps remote Lib sync to work

ok thanks for raising this. Next time you bring your server out of suspend/hibernate, I'd be grateful if you could search your ihomeserver.log file for the following string:

PowerModeChanged

to see whether we are correctly detecting the server waking up?

TIA
by bizmodeller
Mon Jan 18, 2016 8:46 pm
Forum: Questions or Issues
Topic: Issue with computer with multiple NICs
Replies: 2
Views: 7124

Re: Issue with computer with multiple NICs

You should see that iHomeServer binds to all IP addresses on your server. However, some features such as DLNA and connection testing with Stream My iTunes may need you to specify which IP address is in use. You can tell iHomeServer which is your computer's primary IP address by creating the followin...