Mymedia for Alexa just plays the first track

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Pbranly
Posts: 15
Joined: Tue May 26, 2020 4:51 am

Mymedia for Alexa just plays the first track

Post by Pbranly »

If I ask to play a specific album ( the dark side of the moon) to my Echo Show 8, the album is correctly recognized, its jacket is displayed on the Echo screen then the jacket goes away and it plays ONLY the first track ( sometimes a second time this first track) and NEVER switches to any next track then just stops .
I have the same behavior from an Amazon Fire TV 4K and from my OLED LG TV that supports AEXA.

BUT ... if I use the Alexa application in my IPhone it works perfectly ( displayed the jacket all the time and switches automatically from track to track )

Please help to fix that issue before the 4 days of free time remaining
Phil
Edit: I found the origin of the issue:
If i deactivate my Sonos as the active speaker from my Echo, it works correctly (album is played track per track without additional command)
If I assign any external Sonos system to mt Echo as diffusion link, Issue is present (it plays only the first track, sometimes a second time the same first track then stops)

This is the reason why it works with my Iphone as it is alone !

Please fix this behavior as sound qulity from the Echo is not accepatble

Regards
Philippe
Pbranly
Posts: 15
Joined: Tue May 26, 2020 4:51 am

Re: Mymedia for Alexa just plays the first track

Post by Pbranly »

Am i the only one with that issue ?
Never mind, free trial period finished so mymedia for alexa finished as well
cheers
Philippe
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