Web streaming problems with movies

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iHomeWHS
Posts: 19
Joined: Sun Jun 22, 2014 9:41 am

Web streaming problems with movies

Post by iHomeWHS »

Hello,

I have problems streaming iTunes movies to all web browsers.

- iHomeServer 3.1.62 on WHS 2011
(checked on test and production whs)
- iTunes 11.2
- Videos converted with handbrake
- Videos (source and converted) could by viewed with mediaplayer, quicktime and VLC without problems
- Tested on Win 2008R2 Server (english), WIn7 german
- Browsers: IE11, firefox 24.6

Cover is displayed, then message

"video can't be displayed because the file is corrupt"

on germen Windows

"Fehler: Nicht unterstützter Videotyp oder Dateipfad"
(Error: Not supported video format or file path)

Music streaming works as expected.

Image attached, logfile:

Code: Select all

26/06/2014 17:16:26.676 7156:0 24 WebRequest:1518 - sending 0 out of 1991
26/06/2014 17:16:26.677 7156:0 24 WebRequest:1518 END
26/06/2014 17:16:26.677 7156:0 24 WebRequest:1518Closing stream.
26/06/2014 17:16:26.678 7156:0 24 WebRequest:1518 Closed.
26/06/2014 17:16:27.176 7156:0 07 WCFCall::Request - injecting useragent and source IP into method
26/06/2014 17:16:27.177 7156:0 07 WCFCall::Request -  sourceIP = 192.168.1.1, userAgent = Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Firefox/24.0
26/06/2014 17:16:27.207 7156:0 07 TranscodingManager::FindMappings - found track under persistent ID 10122752326472919288, filename = \\SERVER\iHomeServer\iTunes Media\Movies\Teilweise wolkig\Teilweise wolkig.m4v
26/06/2014 17:16:27.232 7156:0 13 Setting delegate
26/06/2014 17:16:27.234 7156:0 13 Mp4NetWrapper::FetchTagsFromFile Called
26/06/2014 17:16:27.234 7156:0 13 MP4NetWrapper::ConvertString - filename is \\SERVER\iHomeServer\iTunes Media\Movies\Teilweise wolkig\Teilweise wolkig.m4v
26/06/2014 17:16:27.235 7156:0 13 MP4NetWrapper::FetchTagsFromFile - filename is \\SERVER\iHomeServer\iTunes Media\Movies\Teilweise wolkig\Teilweise wolkig.m4v
26/06/2014 17:16:27.249 7156:0 13 
26/06/2014 17:16:27.250 7156:0 13 Mp4NetWrapper::GetMetadataFreeFormCalled
26/06/2014 17:16:27.251 7156:0 13 MP4NetWrapper::ConvertString - filename is \\SERVER\iHomeServer\iTunes Media\Movies\Teilweise wolkig\Teilweise wolkig.m4v
26/06/2014 17:16:27.251 7156:0 13 MP4NetWrapper::GetMetadataFreeFormCalled - filename is \\SERVER\iHomeServer\iTunes Media\Movies\Teilweise wolkig\Teilweise wolkig.m4v
26/06/2014 17:16:27.263 7156:0 13 Mp4NetWrapper::GetMetadataFreeFormCalled
26/06/2014 17:16:27.263 7156:0 13 MP4NetWrapper::ConvertString - filename is \\SERVER\iHomeServer\iTunes Media\Movies\Teilweise wolkig\Teilweise wolkig.m4v
26/06/2014 17:16:27.263 7156:0 13 MP4NetWrapper::GetMetadataFreeFormCalled - filename is \\SERVER\iHomeServer\iTunes Media\Movies\Teilweise wolkig\Teilweise wolkig.m4v
26/06/2014 17:16:28.776 7156:0 14 WebRequest:1519 from 192.168.1.1, START WebServer::HTTP Request - GET url=http://localhost:42050/playvideo.html?pid=10122752326472919288&tr=B8F35310-7F2A-4946-A132-4496DB9B50FF useragent=Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Firefox/24.0 headers=DNT: 1
Connection: keep-alive
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Encoding: gzip, deflate
Accept-Language:
Thanks and regards
Attachments
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bizmodeller
Posts: 443
Joined: Thu Nov 14, 2013 8:40 pm

Re: Web streaming problems with movies

Post by bizmodeller »

Thanks for the port and apologies for the issue. The easiest way to diagnose this is if you could upload a sample movie file to our support dropbox account and then we can try to reproduce the issue. if you could also send us a zipped copy of a full set of iHomeServer log files that would be great.

Will send the dropbox share link via email
iHomeWHS
Posts: 19
Joined: Sun Jun 22, 2014 9:41 am

Re: Web streaming problems with movies

Post by iHomeWHS »

Hi,

just done. Movie and log file is uploaded.

Regards
bizmodeller
Posts: 443
Joined: Thu Nov 14, 2013 8:40 pm

Re: Web streaming problems with movies

Post by bizmodeller »

ok thank you will review and get back to you
iHomeWHS
Posts: 19
Joined: Sun Jun 22, 2014 9:41 am

Re: Web streaming problems with movies

Post by iHomeWHS »

Hi,

any news? I just upgraded to the latest iTunes (with old graphic card support) and iHomesServer 3.1.76.

None of my videos can be played in firefox (35.0.1) or IE (on Win 7). Tried with several different computers, with a really different software installation history (from fresh install up to >4 years old). Installation is an german Win 7 x64 and x32 versions.

Would be really nice to solve this issue.
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