Search found 365 matches

by bizmodeller
Mon Jul 22, 2019 8:43 pm
Forum: How-Tos
Topic: Access My Media from a device on the internet / outside your network
Replies: 2
Views: 701

Re: Access My Media from a device on the internet / outside your network

We don't expose the My Media User Interface over port 52051; only music streaming. This provides additional security as the administrative controls aren't exposed. However, accessing media via Alexa should work from your father's home. Is this not the case?
by bizmodeller
Mon Jul 22, 2019 8:12 pm
Forum: Questions or Issues
Topic: alexa MyMedia doesnt understand STOP
Replies: 1
Views: 105

Re: alexa MyMedia doesnt understand STOP

Try this again now please - this should be resolved.
by bizmodeller
Mon Jul 22, 2019 8:11 pm
Forum: Questions or Issues
Topic: My Media for Alexa being discontinued?
Replies: 9
Views: 711

Re: My Media for Alexa being discontinued?

We are still here and supporting My Media - including testing multiroom audio support.

We are also working on some great new features so stay tuned; a smaller maintenance release will be out soon.
by bizmodeller
Wed May 22, 2019 8:24 pm
Forum: How-Tos
Topic: How to restart My Media daemon
Replies: 0
Views: 321

How to restart My Media daemon

The easiest way to restart My Medai for Alexa is to restart your computer. If this isn’t convenient please follow these instructions to restart the My Media for Alexa daemon on different operating systems: Windows - please restart your computer or alternatively restart the My Media Windows Service b...
by bizmodeller
Thu Jan 17, 2019 9:47 pm
Forum: Questions or Issues
Topic: HowTo for Update?
Replies: 4
Views: 672

Re: HowTo for Update?

Think we've resolved this via email support? The issue was that the update was done under a different pi user account to the original installation which caused a blank configuration to be used and thus a unique My Media server GUID to be created. Solution was to uninstall then reinstall under the or...
by bizmodeller
Thu Jan 17, 2019 9:45 pm
Forum: Questions or Issues
Topic: Please help with Echo Link
Replies: 1
Views: 337

Re: Please help with Echo Link

My Media doesn't currently support the Echo Link as Amazon's haven't enabled the necessary APIs to allow Third Party skills to stream to other speakers. As soon as Amazon support it, we'll endeavour to support it.
by bizmodeller
Mon Jan 14, 2019 9:49 pm
Forum: Questions or Issues
Topic: How to fix Firewall error? (Avast Firewall)
Replies: 3
Views: 685

Re: How to fix Firewall error? (Avast Firewall)

With help from mjatkey, we've posted a guide for Avast firewall users here: https://www.mymediaalexa.com/home/mymedia_avast
by bizmodeller
Mon Jan 14, 2019 9:46 pm
Forum: Questions or Issues
Topic: Scan fails to find music
Replies: 1
Views: 330

Re: Scan fails to find music

Have you had a look at viewtopic.php?f=15&t=4150 ?
by bizmodeller
Mon Jan 14, 2019 9:45 pm
Forum: Feature Requests
Topic: Adding play folders
Replies: 2
Views: 478

Re: Adding play folders

Not familiar with PowerAmp - what's the concept of a play folder and how is it different from a Watch Folder in My Media?
by bizmodeller
Mon Jan 14, 2019 9:44 pm
Forum: How-Tos
Topic: Playlist's
Replies: 1
Views: 472

Re: Playlist's

Yes - My Media will automatically consume m3u and wpl playlists. As long as they are within a Watch Folder, then My Media will automatically scan and import them. My Media will use the filename as the playlist name so you can then request them with:

Alexa, ask My Media to play my xxxxx playlist
by bizmodeller
Mon Jan 14, 2019 9:42 pm
Forum: Feature Requests
Topic: Stereo pairing
Replies: 3
Views: 632

Re: Stereo pairing

Possibly .... we may be close to having something for this. Will advise more later
by bizmodeller
Mon Jan 14, 2019 9:39 pm
Forum: Questions or Issues
Topic: Shuffle Mode - per device or server?
Replies: 1
Views: 353

Re: Shuffle Mode - per device or server?

Currently shuffle and loop mode are set on a per Amazon account basis. So yes, using family sharing would get over this. We're also in the process of expanding the intents to allow you to say "Shuffle tracks by xxxx" vs "Play tracks by xxxx" to differentiate shuffle vs non shuffle mode. >PS: An indi...
by bizmodeller
Mon Jan 14, 2019 9:37 pm
Forum: Questions or Issues
Topic: Now Playing formatting
Replies: 2
Views: 356

Re: Now Playing formatting

Good one - never expected titels that long; we'll truncate them....
by bizmodeller
Mon Jan 14, 2019 9:36 pm
Forum: Questions or Issues
Topic: iTunes Library not correct in My Media for Alexa
Replies: 2
Views: 406

Re: iTunes Library not correct in My Media for Alexa

This is almost always because your iTunes collection contains media in file formats that Alexa can't decode natively, including some m4a formats such as ALAC. Please see https://forum.bizmodeller.com/viewtopic.php?f=15&t=4150 for reasons and how to resolve it by enabling transcoding support. Please ...
by bizmodeller
Sat Jan 12, 2019 6:42 pm
Forum: Questions or Issues
Topic: Playlist Export
Replies: 6
Views: 650

Re: Playlist Export

Great - any issues with it just let us know :)
by bizmodeller
Tue Jan 08, 2019 9:53 am
Forum: Feature Requests
Topic: Access to nas or share without mapping drive
Replies: 1
Views: 551

Re: Access to nas or share without mapping drive

Yes but only if the downstream share doesn't require authentication. My Media runs as a Windows service under the Local System account therefore the share would need to allow this account access without authenticating.
by bizmodeller
Tue Jan 08, 2019 9:51 am
Forum: Questions or Issues
Topic: Playlist Export
Replies: 6
Views: 650

Re: Playlist Export

We'll have a test version of this available tomorrow evening....
by bizmodeller
Tue Jan 08, 2019 9:14 am
Forum: Questions or Issues
Topic: Playlist Export
Replies: 6
Views: 650

Re: Playlist Export

Exporting playlists isn't available today, however, will be available in a future update. We'll update this thread when available.
by bizmodeller
Sun Jan 06, 2019 9:18 pm
Forum: Feature Requests
Topic: Last.fm Scrobbler
Replies: 2
Views: 476

Re: Last.fm Scrobbler

Ok finally had a chance to look at this.

Yes I think this is feasible. We will have a play with the API and update this thread.
by bizmodeller
Sun Jan 06, 2019 9:13 pm
Forum: Feature Requests
Topic: Browsing / Playlist improvement
Replies: 1
Views: 327

Re: Browsing / Playlist improvement

Just to confirm - this is on the 'Songs' page rather than the Album page yes?
by bizmodeller
Sun Jan 06, 2019 9:10 pm
Forum: Questions or Issues
Topic: MEDIA_ERROR_UNKNOWN Response code: 301
Replies: 3
Views: 532

Re: MEDIA_ERROR_UNKNOWN Response code: 301

Yes this is highly likely to be because of docker NAT'ing or port mapping - have you looked at https://www.mymediaalexa.com/home/docker for more info? Docker images declare what ports they use (which the My Media docker image does), but the responsibility for mapping a port is done at the time of in...
by bizmodeller
Sun Jan 06, 2019 9:07 pm
Forum: Questions or Issues
Topic: Servers
Replies: 1
Views: 349

Re: Servers

Then you are unlikely to need more than one server. Multiple servers are if you have multiple PCs (eg a Windows machine and a Mac machine) each with its own media that you will want to play media from. If you only have a single computer, then you only would have a single My Media server.
by bizmodeller
Sun Jan 06, 2019 9:01 pm
Forum: Feature Requests
Topic: Audio normalization
Replies: 1
Views: 342

Re: Audio normalization

My Media does honour replaygain settings on tracks (if you enable it in Settings) - so this should provide improved normalization. Not across a specific playlist as such though. Did you see this option? NB it does force all tracks (including mp3s) through ffmpeg as the Alexa devices can't natively s...
by bizmodeller
Sun Jan 06, 2019 8:59 pm
Forum: Feature Requests
Topic: Playlists on Echo Show and other requests.
Replies: 1
Views: 284

Re: Playlists on Echo Show and other requests.

All really good suggestions that we will work on - thanks. Particularly the selection of playlists, albums, etc as we are finding more and more users are using the Show and Spots. Also might work on the Fire 4K too which would be nice. As for lyrics, Amazon haven't released an API that would allow u...
by bizmodeller
Sun Jan 06, 2019 8:56 pm
Forum: Questions or Issues
Topic: Alexa playing music computer goes to sleep mode
Replies: 1
Views: 313

Re: Alexa playing music computer goes to sleep mode

Which Operating System (and version) are you running? My Media does require the computer to not be asleep when you initiate playback, however, on Windows and Mac machines, My Media should stop the machine sleeping whilst it's playing a playlist. So if it's sleeping during playback, that sounds like ...
by bizmodeller
Sun Jan 06, 2019 8:55 pm
Forum: Questions or Issues
Topic: New Users Thoughts
Replies: 2
Views: 431

Re: New Users Thoughts

Thanks for the great comments - much appreciated. re iTunes playlists - what issue were you seeing? Was the iTunes library importing tracks ok, but no playlists appeared. Or did the playlists appear but no tracks within them? Or did playlists and tracks appear in teh web interface, but the playlists...
by bizmodeller
Sun Jan 06, 2019 8:43 pm
Forum: Questions or Issues
Topic: Subscription question - How does MyMedia define a single "Server"
Replies: 1
Views: 338

Re: Subscription question - How does MyMedia define a single "Server"

All music libraries on a single computer are a single server - a server is an installation of the My Media for Alexa daemon. Please note, My Media can't currently index multiple iTunes libraries - it assumes, you only have single one. That's if you are indexing by pointing My Media to your iTunes Mu...
by bizmodeller
Sun Jan 06, 2019 8:41 pm
Forum: How-Tos
Topic: Finding my library of songs and accepting them
Replies: 1
Views: 446

Re: Finding my library of songs and accepting them

Can you post a screenshot please?
by bizmodeller
Sun Jan 06, 2019 8:39 pm
Forum: Questions or Issues
Topic: Putting MyMedia and Alexa on Raspberry Pi
Replies: 1
Views: 523

Re: Putting MyMedia and Alexa on Raspberry Pi

We've never tried it, but there's no reason it shouldn't work. In fact would be a very cool project!
by bizmodeller
Sun Jan 06, 2019 8:36 pm
Forum: Questions or Issues
Topic: Overrides = "Your My Media Server is not connected"
Replies: 3
Views: 464

Re: Overrides = "Your My Media Server is not connected"

Ok thanks - can you send us a copy of your zipped logs (Support tab / Download Logs button) shortly after you make the request with the "My Media Server is not connected" response. Also include the time and timezone of the error and we can trace it through. Please send by email to our support email ...
by bizmodeller
Sun Jan 06, 2019 8:34 pm
Forum: Phrases We Should Consider Adding
Topic: Queries
Replies: 3
Views: 979

Re: Queries

We aren't currently storing play counts, although we will be adding that in an update. Then this could become possible
by bizmodeller
Sun Jan 06, 2019 8:32 pm
Forum: Questions or Issues
Topic: Linux instal without systemd
Replies: 1
Views: 222

Re: Linux instal without systemd

The install automatically configures systemd and upstart.

You can manually start the daemon using whatever init manager is in your distribution - just run /opt/mymedia/MyMediaForAlexa at startup
by bizmodeller
Sun Jan 06, 2019 8:28 pm
Forum: Questions or Issues
Topic: Support for Alexa enabled Marshall speakers?
Replies: 2
Views: 290

Re: Support for Alexa enabled Marshall speakers?

We haven't tested on the Marshall speakers so unfortunately can't guarantee it will work, however, as long as they follow Amazon's spec it should work ok
by bizmodeller
Sun Jan 06, 2019 8:27 pm
Forum: Questions or Issues
Topic: Other languages
Replies: 15
Views: 1700

Re: Other languages

We are STILL waiting on Amazon and have chased them to no avail....
by bizmodeller
Sun Jan 06, 2019 8:25 pm
Forum: Questions or Issues
Topic: Notice that upgraded version is available?
Replies: 2
Views: 435

Re: Notice that upgraded version is available?

At the moment check our website, however we'll start notifying within the My Media web console over the next month or so
by bizmodeller
Sun Jan 06, 2019 8:21 pm
Forum: Feature Requests
Topic: "Fuzzy search" when asking to play/read a track
Replies: 2
Views: 381

Re: "Fuzzy search" when asking to play/read a track

My Media already uses a fuzzy search algorithm. We might try to loosen this up a bit further however doing so may lead to worse prediction accuracy. We'll have a look and revert
by bizmodeller
Wed Jan 02, 2019 9:46 pm
Forum: Questions or Issues
Topic: Mojave support for Mac
Replies: 2
Views: 300

Re: Mojave support for Mac

Mojave is already supported; we'll update the website very shortly,
by bizmodeller
Sun Dec 30, 2018 7:46 pm
Forum: Questions or Issues
Topic: Purchasing Questions
Replies: 3
Views: 423

Re: Purchasing Questions

Yup absolutely. And to be clear because we get asked this a lot - we do not create a recurring payment with Paypal - it's a one off payment for 1 year of access. At the end of the year, you would need to purchase another year; we do not automatically charge the next payment.
by bizmodeller
Sun Dec 30, 2018 7:45 pm
Forum: Questions or Issues
Topic: 2 Computers on 1 Server
Replies: 1
Views: 315

Re: 2 Computers on 1 Server

If the second My Media was installed with your husband's Amazon account ID, then he will need to create an invitation for your Amazon email address to access it. Please have a look at Family Sharing - https://forum.bizmodeller.com/viewtopic.php?f=15&t=4147 - for more info. Please follow up if more i...
by bizmodeller
Sun Dec 30, 2018 7:43 pm
Forum: Questions or Issues
Topic: Some songs ignored
Replies: 1
Views: 332

Re: Some songs ignored

Have a look at https://forum.bizmodeller.com/viewtopic.php?f=15&t=4150 first. Please could you copy/paste an extract from that Watch Folder log for the Watch folder with the 13 songs that aren't indexing. It sounds most likely like these are ALAC encoded m4a's and perhaps you don't have the option t...
by bizmodeller
Sun Dec 30, 2018 7:41 pm
Forum: Questions or Issues
Topic: HowTo for Update?
Replies: 4
Views: 672

Re: HowTo for Update?

Currently, on all OS types, the way to upgrade is to reinstall using the same installation instructions that you used to install.

My Media will detect the existing instance and update in place.

We will be adding a repository so that linux based installs can just apt update in the near future.
by bizmodeller
Sun Dec 30, 2018 7:39 pm
Forum: Questions or Issues
Topic: Only one device working with MY Media
Replies: 1
Views: 330

Re: Only one device working with MY Media

All three devices should play fine - they can play different streams from your My Media collection simultaneously.

When you ask the other devices "Alexa, open My Media", what does Alexa exactly say?
by bizmodeller
Thu Dec 27, 2018 9:02 pm
Forum: Questions or Issues
Topic: Password
Replies: 2
Views: 397

Re: Password

Can you try:

username: admin
password:
by bizmodeller
Thu Dec 27, 2018 8:43 pm
Forum: Questions or Issues
Topic: Purchasing Questions
Replies: 3
Views: 423

Re: Purchasing Questions

Not sure I understand the question.

When you purchase a year subscription to My Media, you get a confirmation email with receipt.

There are no additional purchases within My Media once that step is done, i.e. you can't purchase anything using My Media for Alexa.
by bizmodeller
Wed Dec 26, 2018 9:33 am
Forum: How-Tos
Topic: How to troubleshoot tracks not being indexed
Replies: 0
Views: 518

How to troubleshoot tracks not being indexed

Quite a few users have emailed us because they are not seeing all their iTunes library tracks appearing within My Media. Here are some common reasons for this and also steps on how to troubleshoot this yourself. Common Reasons 1. Transcoding not enabled By default, My Media will only index mp3 and s...
by bizmodeller
Wed Dec 26, 2018 9:19 am
Forum: Questions or Issues
Topic: Server is not connected Problem
Replies: 5
Views: 620

Re: Server is not connected Problem

Thanks for confirming
by bizmodeller
Wed Dec 26, 2018 9:19 am
Forum: Questions or Issues
Topic: Synology - Docker & MyMedia
Replies: 6
Views: 1964

Re: Synology - Docker & MyMedia

Unfortunately we don't have a Synology to test with - can any other Synology users kindly provide please?
by bizmodeller
Wed Dec 26, 2018 8:36 am
Forum: How-Tos
Topic: Delete a Watch Folder
Replies: 0
Views: 336

Delete a Watch Folder

To delete a watch folder, follow these steps: 1. Open the My Media for Alexa web console by clicking the icon in the Launchpad (Mac) or Start menu (Windows) 2. Click on Watch Folders menu: Screenshot 2018-12-26 at 08.33.42.png 3. Find the Watch Folder you want to unindex in the list. 4. Click the De...
by bizmodeller
Wed Dec 26, 2018 8:30 am
Forum: How-Tos
Topic: Access to the My Media Web Console from any browser on any device
Replies: 0
Views: 591

Access to the My Media Web Console from any browser on any device

My Media consists of two components - a server daemon that runs in the backgrounds and a web User Interface that you can use to manage your My Media server The server daemon is always running in the background - it installs as a Windows service on Windows computers and as a daemon on Mac/Linux machi...
by bizmodeller
Wed Dec 26, 2018 8:12 am
Forum: How-Tos
Topic: Family Sharing explained
Replies: 0
Views: 455

Family Sharing explained

My Media has a feature called family sharing. This post explains what this is for and how to use it. When you install the My Media server app, you need to link it to the same email address you used when you paired the skill within the Amazon Alexa app. This is great if all your Alexa devices are lin...
by bizmodeller
Sun Dec 23, 2018 10:05 am
Forum: Questions or Issues
Topic: Playlist problems
Replies: 4
Views: 640

Re: Playlist problems

Can you possibly email us your test M3U playlist please to support [at] mymediaalexa.com - thanks
by bizmodeller
Sun Dec 23, 2018 7:25 am
Forum: Questions or Issues
Topic: Playlist problems
Replies: 4
Views: 640

Re: Playlist problems

Ok thanks for the great info, looks like a bug.

We will fix hopefully today and update this thread when ready.
by bizmodeller
Sat Dec 22, 2018 9:31 pm
Forum: Questions or Issues
Topic: Requesting a playlist
Replies: 1
Views: 321

Re: Requesting a playlist

Try:

Alexa, ask My Media to play my 'xxxxxxxx' playlist

If Alexa is saying your Media Server is not connected, please try to update to the latest version on our website as we have resolved an issue which may cause this for some users.
by bizmodeller
Sat Dec 22, 2018 5:14 pm
Forum: Questions or Issues
Topic: Waking Windows 7 Desktop
Replies: 1
Views: 243

Re: Waking Windows 7 Desktop

Not that we're aware of .... we do currently suspend sleep if a playlist is playing, but we unfortunately can't get Alexa to issue a local wake on LAN instruction at the moment....
by bizmodeller
Sat Dec 22, 2018 5:07 pm
Forum: Questions or Issues
Topic: Settings page & firefox & edge (v1.3.111.0 & raspberry pi)
Replies: 6
Views: 571

Re: Settings page & firefox & edge (v1.3.111.0 & raspberry pi)

Sorry, try again now - needed some time to replicate
by bizmodeller
Sat Dec 22, 2018 3:29 pm
Forum: Questions or Issues
Topic: Settings page & firefox & edge (v1.3.111.0 & raspberry pi)
Replies: 6
Views: 571

Re: Settings page & firefox & edge (v1.3.111.0 & raspberry pi)

Can you upgrade to 1.3.112.0 from our downloads page and confirm if that resolves the issue please?
by bizmodeller
Sat Dec 22, 2018 10:07 am
Forum: Questions or Issues
Topic: Server is not connected Problem
Replies: 5
Views: 620

Re: Server is not connected Problem

Can you update to version 1.3.111.0 (or later) from our website - this should resolve the issue of getting Server Not connected warnings from Alexa for a period of time after Watch Folder scanning for largish media collections.
by bizmodeller
Fri Dec 21, 2018 12:18 pm
Forum: Questions or Issues
Topic: Audiobooks problems
Replies: 4
Views: 673

Re: Audiobooks problems

What language is Alexa set to? eg US English / UK English / Australian English / etc?
by bizmodeller
Thu Dec 20, 2018 9:03 pm
Forum: Questions or Issues
Topic: Alexa iPhone App, Firewall/NAT Open, MyMedia Media Error Invalid Request
Replies: 3
Views: 542

Re: Alexa iPhone App, Firewall/NAT Open, MyMedia Media Error Invalid Request

Hmm .... we've just retested and MP3s are streaming fine whereas M4A tracks (which play on the Echo devices) aren't and are giving the same error below.

However, I note you are seeing it with MP3s and M4As - what bitrate are your MP3s?
by bizmodeller
Thu Dec 20, 2018 6:27 pm
Forum: Questions or Issues
Topic: Server is not connected Problem
Replies: 5
Views: 620

Re: Server is not connected Problem

Can you send us a zipped log file by using the Download Logs button on the Support tab of the My Media web console? Please send this via email to our support email address. How large is your library? We introduced some additional index locks around this time so this may be doing overzealous locking ...
by bizmodeller
Thu Dec 20, 2018 8:02 am
Forum: Feature Requests
Topic: Default Folder or Playlist for "Play Music"
Replies: 2
Views: 702

Re: Default Folder or Playlist for "Play Music"

Considering this for implementation shortly...
by bizmodeller
Thu Dec 20, 2018 8:00 am
Forum: Feature Requests
Topic: Dedicated Playlist folder
Replies: 1
Views: 260

Re: Dedicated Playlist folder

Yup will implement and update this thread when ready - this would be very useful for lots of users
by bizmodeller
Thu Dec 20, 2018 7:58 am
Forum: Feature Requests
Topic: save the playlist you are listening to
Replies: 1
Views: 278

Re: save the playlist you are listening to

Do you mean you want My Media to save the position within the playlist so you can resume the playlist from where you left off?

If so, we implement this for Audio Books already, but could add an extra voice command saying "Alexa, ask My Media to resume my xxxx playlist"

Does this work for you?
by bizmodeller
Thu Dec 20, 2018 7:56 am
Forum: Feature Requests
Topic: Add support for scaping an iPod for music and playlists?
Replies: 1
Views: 306

Re: Add support for scaping an iPod for music and playlists?

Could you zip up the contents of iPod_Control/iTunes and email them to us if they aren't too big and we'll take a look. Suspect these are proprietary and therefore not something we would want to reverse engineer, but if it's a standard eg mysql then we could probably extract this and would be an awe...
by bizmodeller
Thu Dec 20, 2018 7:54 am
Forum: Feature Requests
Topic: Two things, one critical, one wishlist
Replies: 1
Views: 313

Re: Two things, one critical, one wishlist

We've had similar requests for artist splitting - we're looking into this.

Re the excluding folders, we've implemented this and is available for pre-release. See this post for more info viewtopic.php?f=14&t=4069
by bizmodeller
Thu Dec 20, 2018 7:46 am
Forum: Feature Requests
Topic: Automatic update
Replies: 3
Views: 714

Re: Automatic update

We have implemented prompting for updates within the UI (and via voice where a new feature depends on an upgrade), and plan to switch this on in the New Year.
by bizmodeller
Thu Dec 20, 2018 7:45 am
Forum: Feature Requests
Topic: A Possible Solution for Multi-Room Audio - Maybe You Can Implement?
Replies: 2
Views: 559

Re: A Possible Solution for Multi-Room Audio - Maybe You Can Implement?

Thanks for the great post and awesome you're lovin' My Media.

We have thought about something very similar to what you are suggesting....... but there may be an easier way that we are testing right now too. Are you in the US?
by bizmodeller
Thu Dec 20, 2018 7:41 am
Forum: Feature Requests
Topic: Support for Amazon Alexa app
Replies: 7
Views: 979

Re: Support for Amazon Alexa app

Ok, we've tested with the iOS Alexa app and streaming is working fine.

We'll check with the Windows app and Android apps shortly and report back...
by bizmodeller
Thu Dec 20, 2018 7:36 am
Forum: Questions or Issues
Topic: Synology - Docker & MyMedia
Replies: 6
Views: 1964

Re: Synology - Docker & MyMedia

Thanks - a couple of points from your screenshots. 1. On Volumes, you need two mapped volumes: /datadir --> should be remapped to a directory that will hold My Media's stateful files - settings and database, etc /medialibrary --> should be remapped to a directory that holds the media you want to be ...
by bizmodeller
Wed Dec 19, 2018 9:45 pm
Forum: Feature Requests
Topic: Ability to ignore a folder
Replies: 2
Views: 411

Re: Ability to ignore a folder

This functionality is now available in pre-release in these versions: Windows: https://s3.amazonaws.com/bizmodeller/MyMediaForAlexa/Release+1.3.109.0/MyMediaForAlexa.1.3.109.0.64-bit.msi Mac: https://s3.amazonaws.com/bizmodeller/MyMediaForAlexa/Release+1.3.109.0/MyMediaForAlexa.1.3.109.0.dmg Linux d...
by bizmodeller
Wed Dec 19, 2018 9:44 pm
Forum: Questions or Issues
Topic: Files Indexation
Replies: 2
Views: 385

Re: Files Indexation

This functionality is now available in pre-release in these versions: Windows: https://s3.amazonaws.com/bizmodeller/MyMediaForAlexa/Release+1.3.109.0/MyMediaForAlexa.1.3.109.0.64-bit.msi Mac: https://s3.amazonaws.com/bizmodeller/MyMediaForAlexa/Release+1.3.109.0/MyMediaForAlexa.1.3.109.0.dmg Linux d...
by bizmodeller
Tue Dec 18, 2018 8:48 pm
Forum: Questions or Issues
Topic: Files Indexation
Replies: 2
Views: 385

Re: Files Indexation

-Is there a maximum "folder depth" Nope - although maximum path length is restricted by OS -Is there a maximum number of music files AND/OR folders/subfolders Nope; we have had users with 100,000s of tracks. -Is there a way to exclude specific forlders from Indexing, e.g. : Not currently but we wil...
by bizmodeller
Tue Dec 18, 2018 8:43 pm
Forum: Questions or Issues
Topic: When I request music via My Media, i am told "Your My Media Server is not connected"
Replies: 2
Views: 1627

Re: When I request music via My Media, i am told "Your My Media Server is not connected"

I just did what Biz suggested going into services and manually starting and now it works again. I wonder what would've caused it to stop to begin with. Use the Download Logs button on the My Media support tab to download a set of logs and then please email them to our support email address. We are ...
by bizmodeller
Tue Dec 18, 2018 8:39 pm
Forum: Questions or Issues
Topic: Alexa reported an error streaming the track. MEDIA_ERROR_UNKNOWN. If this happens on every track, please...
Replies: 3
Views: 704

Re: Alexa reported an error streaming the track. MEDIA_ERROR_UNKNOWN. If this happens on every track, please...

Sorry for the delay - if your trial has expired please email us and we'll extend it to help you get this working. It sounds like you are almost there. There is definitely one and probably two issues and this is specific to you running My Media within a Docker container. Firstly - recommend having a ...
by bizmodeller
Tue Dec 18, 2018 8:30 pm
Forum: Questions or Issues
Topic: Synology - Docker & MyMedia
Replies: 6
Views: 1964

Re: Synology - Docker & MyMedia

Can you give any more details please? or a screenshot of where you are getting stuck? Thanks
by bizmodeller
Tue Dec 18, 2018 8:24 pm
Forum: Feature Requests
Topic: Use Albumartist tag
Replies: 1
Views: 296

Re: Use Albumartist tag

Sorry for the belated reply and thanks for the ideas.... Ironically, what you suggest is the opposite of what we do .... we have if trackartist exists then index by trackartist else index by albumartist i.e. we take the track artist in preference to the album artist We should probably index both fie...
by bizmodeller
Tue Dec 18, 2018 8:20 pm
Forum: Feature Requests
Topic: Alexa skill in Spain
Replies: 1
Views: 230

Re: Alexa skill in Spain

We have submitted the Spanish version of My Media to the Alexa skill store for approval. As soon as they approve it will be available in the Spanish Alexa store. We'll update the main thread here - viewtopic.php?f=13&t=3992 as we progress.
by bizmodeller
Tue Dec 18, 2018 8:18 pm
Forum: Questions or Issues
Topic: Playlist problems
Replies: 4
Views: 640

Re: Playlist problems

If you go to the Watch Folder tab of the My Media web console, you should get a list of all your Watch Folders. On the right hand side of each Watch Folder there's a little notepad icon: Screenshot 2018-12-18 at 20.15.52.png If you click this (circled in red in the screenshot above) you'll get a ver...
by bizmodeller
Tue Dec 18, 2018 8:13 pm
Forum: Phrases We Should Consider Adding
Topic: alexa, ask my media to wake me to ........
Replies: 3
Views: 926

Re: alexa, ask my media to wake me to ........

Amazon doesn't allow third party skills to interact in alarms or routines at the moment. However, Amazon are starting to allow third parties to write proper Music Skills which does open the door to this. Although implementing this for My Media style comes with challenges so we are still experimentin...
by bizmodeller
Tue Dec 18, 2018 8:11 pm
Forum: Phrases We Should Consider Adding
Topic: Queries
Replies: 3
Views: 979

Re: Queries

Yup we are getting quite a few requests for this.

Concern is if you have 10 albums by xxxx, Alexa can start sounding very monotonous very quickly....
by bizmodeller
Tue Dec 18, 2018 8:10 pm
Forum: Phrases We Should Consider Adding
Topic: add this song to my "insert name" playlist...
Replies: 1
Views: 451

Re: add this song to my "insert name" playlist...

This is built and awaiting Amazon to approve our latest update to the skill. We'll update this thread as we progress through certification.
by bizmodeller
Tue Dec 18, 2018 8:08 pm
Forum: Questions or Issues
Topic: MyMedia has suddenly stopped working
Replies: 2
Views: 442

Re: MyMedia has suddenly stopped working

Please use the Download Logs button on the Support tab of the My Media web console to download logs and email them to us at our support address and we'll take a look
by bizmodeller
Tue Dec 18, 2018 8:06 pm
Forum: Feature Requests
Topic: Support for Amazon Alexa app
Replies: 7
Views: 979

Re: Support for Amazon Alexa app

Try again now - we made some changes which may make this work.... let us know.
by bizmodeller
Tue Dec 18, 2018 7:41 pm
Forum: Feature Requests
Topic: My media in French
Replies: 1
Views: 308

Re: My media in French

Yes - we have submitted the French version of the skill to Amazon for approval in the Alexa Skill store. We will update the main thread on this with status: viewtopic.php?f=13&t=3992
by bizmodeller
Tue Dec 18, 2018 7:40 pm
Forum: Feature Requests
Topic: Play songs by clicking on tracks in the My Media web console
Replies: 6
Views: 1040

Re: Play songs by clicking on tracks in the My Media web console

This feature is waiting Amazon to approve the latest update of our skill - hopefully they will approve it soon then it will be available to all
by bizmodeller
Tue Dec 18, 2018 7:39 pm
Forum: Questions or Issues
Topic: My Media for Italian users
Replies: 1
Views: 273

Re: My Media for Italian users

Yes - we have submitted it to the Amazon Alexa Skill store for approval. We will update the main thread - viewtopic.php?f=13&t=3992 as this is approved
by bizmodeller
Tue Dec 18, 2018 7:37 pm
Forum: Questions or Issues
Topic: web password issue
Replies: 1
Views: 286

Re: web password issue

Fair point - we'll add the double confirmation, this is a bug. To reset the password, stop the service, remove the whole line <PasswordHash>.... </PasswordHash> from Preferences.xml and then restart the service. Then next time you enable the password, you'll be able to set the password to what you c...
by bizmodeller
Tue Dec 18, 2018 7:30 pm
Forum: Questions or Issues
Topic: My Media will not play on Alexa from Windows 2016 server
Replies: 1
Views: 261

Re: My Media will not play on Alexa from Windows 2016 server

Have you run the connection test from another computer on the same network?

i.e. try to hit this URL:

http://10.0.0.10:52050/test

where 10.0.0.10 is replaced by the IP of your Win 2016 server
by bizmodeller
Tue Dec 18, 2018 7:26 pm
Forum: Questions or Issues
Topic: Other languages
Replies: 15
Views: 1700

Re: Other languages

French, Italian and Spanish skill translations have been submitted to Amazon to certify/approve into the Amazon Skill Store. Hopefully they will approve soon. We will look at UI translation later in the year.

We'll update this thread as the skill approval progresses
by bizmodeller
Tue Dec 18, 2018 7:23 pm
Forum: Questions or Issues
Topic: MEDIA_ERROR_UNKNOWN Response code: 301
Replies: 3
Views: 532

Re: MEDIA_ERROR_UNKNOWN Response code: 301

We've implemented a fix for this already, please can you retry?

Also - can you let us know exactly what type (and generation) of Alexa device this is on?
by bizmodeller
Tue Dec 18, 2018 7:22 pm
Forum: Questions or Issues
Topic: localhost refused to connect.
Replies: 1
Views: 287

Re: localhost refused to connect.

This suggests the My Media background service isn't started. Are you running on Windows or Mac/Linux? If Windows, please can you check that the My Media Windows Service is started by going to Control Panel / Administrative Tools / Services and finding the My Media for Alexa service. Check whether it...
by bizmodeller
Tue Dec 18, 2018 7:21 pm
Forum: Questions or Issues
Topic: 2 days and counting to index files..
Replies: 1
Views: 265

Re: 2 days and counting to index files..

Apologies for the delay in responding to this post - yes this is very wrong - please can you zip and email us log files to our email address using the Download Logs button on the Support tab of the My Media web interface? Then we can take a look
by bizmodeller
Tue Dec 18, 2018 7:19 pm
Forum: Questions or Issues
Topic: Can I transfer all my "My Media" data to a new computer?
Replies: 1
Views: 327

Re: Can I transfer all my "My Media" data to a new computer?

We don't support this as it's easy to cause conflicts this way, but if you really want to try this, then do the following: 1. Uninstall My Media on the first computer 2. Take a copy of the following directory: c:\Program Files\MyMediaForAlexa (windows) ~/.MyMediaForAlexa (mac/linux) 3. Restore the d...
by bizmodeller
Tue Dec 18, 2018 7:11 pm
Forum: Questions or Issues
Topic: Restart Daemon on Mac?
Replies: 1
Views: 314

Re: Restart Daemon on Mac?

Sure - My Media installs as a launchd daemon, so launchctl should work: sudo launchctl stop com.bizmodeller.mymedia This will actually restart it as the service descriptor tells it to restart on failure. Alternatively: ps -ef | grep MyMedia and kill the process. But - if it is hanging, please do sen...
by bizmodeller
Tue Dec 18, 2018 7:04 pm
Forum: Questions or Issues
Topic: Needs 'privleges' to finish install.
Replies: 1
Views: 239

Re: Needs 'privleges' to finish install.

If you receive the error "Service 'My Media for Alexa Service' (MyMediaForAlexa) failed to start. Verify that you have sufficient privileges to start system services", please first verify that you have Microsoft .Net installed by installing from this link: https://docs.microsoft.com/en-us/dotnet/fra...
by bizmodeller
Tue Dec 18, 2018 8:24 am
Forum: Questions or Issues
Topic: UK Amazon FireStick App?
Replies: 1
Views: 335

Re: UK Amazon FireStick App?

You can use My Media with an Amazon Fire stick now (we've only tested on the recent 4K one, but it should work on others).

This only streams music at the moment, but we'll look at adding video support in the future.
by bizmodeller
Tue Dec 18, 2018 8:22 am
Forum: Questions or Issues
Topic: Duets not playing
Replies: 4
Views: 584

Re: Duets not playing

At the moment, you would need to specify the full duet artist name, eg "Alexa, ask My Media to play music by x and y" This is because My Media will take the Alexa search and look for the best match within your library. We don't do a 'contains' search as this would lead to quite a lot of false positi...
by bizmodeller
Tue Dec 18, 2018 8:16 am
Forum: Questions or Issues
Topic: Issues - Sonos One
Replies: 1
Views: 377

Re: Issues

As of today, the Sonos One "kind of" works with My Media due to incompatibilities in the way Sonos have implemented their Alexa audio player support. Specifically, you can play media, playlists, albums, etc, from My Media, however: 1. You'll only hear a single track if you are using a family shared ...
by bizmodeller
Tue Dec 18, 2018 8:11 am
Forum: Questions or Issues
Topic: My Media - 'Mapped Drives' button missing
Replies: 2
Views: 406

Re: My Media - 'Mapped Drives' button missing

The Mapped Drives button only appears on Windows. For Mac/Linux/Pi installations you need to mount the network drive and ensure it starts at startup. The instructions for these can be OS dependent, however here are some guides: Mac: https://apple.stackexchange.com/questions/265481/mount-network-driv...
by bizmodeller
Tue Dec 18, 2018 8:05 am
Forum: How-Tos
Topic: How To Play Different Folders
Replies: 1
Views: 483

Re: How To Play Different Folders

Apologies for the delay in replying; we've had some issues with our forum recently. If you update to the latest version of My Media then you can assign a playlist label to a Watch Folder. Assuming you label your Country Watch Folder as 'Country', then you can say "Alexa, ask My media to play my Coun...
by bizmodeller
Tue Dec 18, 2018 8:01 am
Forum: How-Tos
Topic: Add a 2nd server
Replies: 1
Views: 437

Re: Add a 2nd server

Hmm ... not fully sure I understand what you're trying to do. The second server option is if you want to have two computers that host media - eg Jane has a computer on her study and Mike has a computer in his office. Jane and Mike may have their own Alexa devices but want to listen to music from eac...
by bizmodeller
Tue Dec 18, 2018 7:47 am
Forum: How-Tos
Topic: Access My Media from a device on the internet / outside your network
Replies: 2
Views: 701

Access My Media from a device on the internet / outside your network

By default, My Media only allows devices on your local network access to stream your media. This means your Alexa device must be on the same network as the computer running the My Media server app. However, advanced users can configure My Media to accept requests from the internet. For example, you ...
by bizmodeller
Mon Dec 17, 2018 1:02 pm
Forum: Questions or Issues
Topic: Can I transfer My Media data to a new computer?
Replies: 1
Views: 327

Re: Can I transfer My Media data to a new computer?

This can be done as follows: 1. uninstall My Media on the first computer 2. copy the following directory to the same location on the new computer: c:\Program Files\MyMediaForAlexa (on Windows computers) ~/.MyMediaForAlexa (on Mac/Linux computers) 3. Install My Media on the new computer Don't re-inst...
by bizmodeller
Sat Nov 03, 2018 12:59 pm
Forum: Questions or Issues
Topic: Itunes Playlist
Replies: 1
Views: 466

Re: Itunes Playlist

Try

Alexa, ask My Media to play my xxxxx playlist
by bizmodeller
Sat Nov 03, 2018 12:58 pm
Forum: Questions or Issues
Topic: Other languages
Replies: 15
Views: 1700

Re: Other languages

We are beta testing my media in italian right now. If you want to join the beta test please email us at our support address.
by bizmodeller
Thu Nov 01, 2018 4:06 pm
Forum: Questions or Issues
Topic: Proper Use of Overrides?
Replies: 4
Views: 771

Re: Proper Use of Overrides?

The easiest way of using overrides is to look in the bottom right hand pane of the My Media Web Console dashboard. This will show you what Amazon sent My Media as the interpreted request. Then click the university hat and the left hand side of the override will be prepopulated based on what Alexa he...
by bizmodeller
Wed Oct 31, 2018 8:24 am
Forum: Feature Requests
Topic: Stereo pairing
Replies: 3
Views: 632

Re: Stereo pairing

This is a constraint of Amazon - hopefully they will extend stereo mode to third party apps soon
by bizmodeller
Wed Oct 31, 2018 8:23 am
Forum: Feature Requests
Topic: Syncing with itunes via iHomeServer and Alexa
Replies: 2
Views: 463

Re: Syncing with itunes via iHomeServer and Alexa

Awesome idea Tony - not sure how possible it is but will look into it as sounds fun
by bizmodeller
Wed Oct 31, 2018 8:21 am
Forum: Feature Requests
Topic: video...need i say more?
Replies: 3
Views: 612

Re: video...need i say more?

ok - so you want to stream the video via the My Media web console rather than to a video enabled Alexa device such as a Spot/Show? Don't know if this will be of interest but we have another product iHomeServer that runs iTunes as a service and allows streaming of iTunes media (including videos) to a...
by bizmodeller
Wed Oct 31, 2018 8:19 am
Forum: Questions or Issues
Topic: How to change name of Indexed playlist
Replies: 1
Views: 456

Re: How to change name of Indexed playlist

You should just have to rename the playlist in Windows Explorer / Mac Finder. On the next rescan, My Media will remove the original playlist and create the new one with the new name. You can trigger a rescan by clicking Trigger Rescan in the Watch Folder tab
by bizmodeller
Tue Oct 30, 2018 9:50 pm
Forum: Questions or Issues
Topic: everywhere group
Replies: 1
Views: 481

Re: everywhere group

Unfortunately we can't yet support groups / multiroom audio yet as Amazon don’t provide access to the APIs to third party skills. We've raised a feature request with Amazon to include this, and as soon as they do we will support it as we are desperate to support it too! Please vote for it here: http...
by bizmodeller
Tue Oct 30, 2018 9:50 pm
Forum: Questions or Issues
Topic: Local Music, MyMedia, Alexa & Sonos
Replies: 1
Views: 420

Re: Local Music, MyMedia, Alexa & Sonos

We (My Media) haven't had success with this. We have occasionally seen people report it working occasionally, however, my suspicion is that they may also have Amazon Music and that the request to Alexa went directly to Amazon Music and completely bypassed My Media (i.e. the intent wasn't processed c...
by bizmodeller
Tue Oct 30, 2018 9:47 pm
Forum: Questions or Issues
Topic: Multiple Echo devices with separate audio streams?
Replies: 5
Views: 1093

Re: Multiple Echo devices with separate audio streams?

Sorry for the delay. It differentiates it based on the album name tag within the audiobook. So you would need to copy the audio book and ensure it's album title was unique. We're still thinking how we can resolve your specific issue and have a bookmark per device without making it too confusing for ...
by bizmodeller
Tue Oct 30, 2018 9:44 pm
Forum: Questions or Issues
Topic: Audiobooks
Replies: 3
Views: 704

Re: Audiobooks

Hey Frank Apologies for the delay. We deal with audiobooks as a flag against an album. This will be done automatically if the first track found with a given album name is a m4b file, otherwise it should be set manually through the User Interface (Album Type drop down in the Album window). Once an al...
by bizmodeller
Tue Oct 30, 2018 9:31 pm
Forum: Questions or Issues
Topic: Playlist not found
Replies: 3
Views: 689

Re: Playlist not found

i have Playlist from year "2018" alexa says 2018 not found
what do you see in the bottom right hand corner of the Dashboard page when you request this playlist? You should see both what Alexa heard and what My Media matched. Can you send a screenshot?
by bizmodeller
Tue Oct 30, 2018 9:30 pm
Forum: Questions or Issues
Topic: music skips last few seconds or restarts in mid of song.
Replies: 3
Views: 572

Re: music skips last few seconds or restarts in mid of song.

Can you advise the file type - eg Is this for mp3 files or transcoded files?
by bizmodeller
Tue Oct 30, 2018 9:49 am
Forum: Questions or Issues
Topic: Shuffle Playlist and add folders
Replies: 2
Views: 526

Re: Shuffle Playlist and add folders

Currently to shuffle a playlist, you need to switch shuffle mode on first "Alexa, ask My Media to turn shuffle mode on". Shortly, we'll add new commands like 'Alexa, ask My Media to shuffle my xxxxxx playlist', etc. You can use the Songs tab within My Media to search by filename including folder, so...
by bizmodeller
Tue Oct 30, 2018 9:39 am
Forum: Questions or Issues
Topic: How does MyMedia choose Audiobook vs Album
Replies: 9
Views: 1196

Re: How does MyMedia choose Audiobook vs Album

We've implement this now - which OS are you running and we can give you a beta to test
by bizmodeller
Sat Oct 06, 2018 7:16 am
Forum: Feature Requests
Topic: Ask My Media to play something new/recently added.
Replies: 1
Views: 446

Re: Ask My Media to play something new/recently added.

Nice idea and should be pretty easy to implement - we'll look into this, thanks
by bizmodeller
Sat Oct 06, 2018 7:16 am
Forum: Feature Requests
Topic: Crossfade tracks
Replies: 1
Views: 397

Re: Crossfade tracks

Unfortunately cross fading is not really an option for us as it's up to Amazon/Alexa to decide how it plays track by track. Alexa requests a track from us, and we provide the metadata and stream, however, Alexa introduces the gap between the two. Not aware of anyway of avoiding this unless we were t...
by bizmodeller
Sat Oct 06, 2018 7:13 am
Forum: How-Tos
Topic: How to create playlists with MyMedia, Alexa and Pi
Replies: 1
Views: 1249

Re: How to create playlists with MyMedia, Alexa and Pi

There are two choices for playlists on Raspberry Pis: 1. Create your playlist files manually (or using a playlist editor) and ensure the playlist files are within one of your Watch Folders. My Media will then index them and show them on the playlists tab. 2. Manually create your playlists through th...
by bizmodeller
Sat Oct 06, 2018 7:10 am
Forum: Feature Requests
Topic: Start "My Media for Alexa" on startup
Replies: 1
Views: 566

Re: Start "My Media for Alexa" on startup

This is already the default behaviour on all platforms Windows/Mac/Linux/Pi. For Windows, My Media automatically installs as a Windows Service and launches at startup. On Mac/Linux/Pi, they install as daemon/services too. The web interface does *not* need to be open to use My Media. Note that it can...
by bizmodeller
Sat Oct 06, 2018 7:05 am
Forum: Questions or Issues
Topic: Sharing
Replies: 1
Views: 422

Re: Sharing

Sharing enables multiple Amazon accounts to access your My Media server instead of just the account you used when you set up My Media. This is really useful if you are in a household of multiple Alexas and have multiple Alexa profiles / accounts set up but you want all those accounts to access your ...
by bizmodeller
Sat Oct 06, 2018 7:02 am
Forum: Questions or Issues
Topic: Songs with accents letters fail to play
Replies: 3
Views: 725

Re: Songs with accents letters fail to play

How was this track indexed? From Watch Folder or from iTunes scan?

would you be able to send us a copy of your log files (Support tab / Download Log Files) to our support email address so we can take a look please?
by bizmodeller
Sat Oct 06, 2018 7:00 am
Forum: Questions or Issues
Topic: How to use multiple servers
Replies: 1
Views: 424

Re: How to use multiple servers

Currently, only one server can be active at a time, however, you can switch them from Alexa, by saying Alexa, as My Media to switch servers.

We are looking at introducing a "combined search" model where Alexa will search multiple servers and combine the results and hopefully can introduce this soon.
by bizmodeller
Sat Oct 06, 2018 6:58 am
Forum: Questions or Issues
Topic: Multiple Echo devices with separate audio streams?
Replies: 5
Views: 1093

Re: Multiple Echo devices with separate audio streams?

If I were to setup a different Amazon account for each device and use Family Share in My Media, would each account have its own bookmark for the audio book? Currently, they would share the bookmark - we may make an option to keep them separate in the future, however, this is quite an edge case for ...
by bizmodeller
Sun Sep 23, 2018 7:25 am
Forum: Questions or Issues
Topic: Often get "I have difficulty contacting your skill"
Replies: 8
Views: 1103

Re: Often get "I have difficulty contacting your skill"

hi -for Sonos, this is a different issue. When you say 'next' on a regular Alexa device, Alexa sends a 'NextIntent' onto your custom skill. This message includes a special token which tells the skill what the currently playing stream is. We can then take this token to lookup the current playlist and...
by bizmodeller
Mon Sep 17, 2018 8:53 pm
Forum: Questions or Issues
Topic: Multiple Echo devices with separate audio streams?
Replies: 5
Views: 1093

Re: Multiple Echo devices with separate audio streams?

Hi Absolutely yes, you can stream a different source / track / album to different devices simultaneously for the same account no problems. Re audio books, yes in theory however later versions of my media save a bookmark of where you got to. This bookmark would be available across all your accounts d...
by bizmodeller
Thu Sep 13, 2018 7:50 pm
Forum: Questions or Issues
Topic: Alexa still asks me to use the Companion App to pair My Media even though I've already done it
Replies: 0
Views: 546

Alexa still asks me to use the Companion App to pair My Media even though I've already done it

This tends to be because you are using multiple profiles on your Alexa device. For example, if you set up your Amazon using fred@bizmodeller.com and then used the Amazon Alexa Companion App to pair My Media, this would work fine. However, if your Echo device was in a "household" with another account...
by bizmodeller
Thu Sep 13, 2018 7:46 pm
Forum: Questions or Issues
Topic: Alexa only plays one song from playlist or plays the wrong playlist
Replies: 1
Views: 546

Re: Alexa only plays one song from playlist or plays the wrong playlist

Can you please click the Download Logs button on the Support Tab of the My Media web console and send us a copy by email? We can then look into this. Please don't post log files to the forum.
by bizmodeller
Thu Sep 13, 2018 7:43 pm
Forum: Questions or Issues
Topic: Audiobooks are played in general music playlist
Replies: 4
Views: 799

Re: Audiobooks are played in general music playlist

Yup this was in .103 - changelog updated. Are you still having issues with it?
by bizmodeller
Thu Sep 13, 2018 7:29 pm
Forum: Questions or Issues
Topic: When I request music via My Media, I just get silence
Replies: 3
Views: 2275

Re: When I request music via My Media, I just get silence

If you are running Windows Firewall (the default firewall installed with Windows) then the My Media installation program will automatically create the necessary rule to allow this traffic into your computer from your local network. Can you please make available a manual override somewhere in the se...
by bizmodeller
Thu Sep 13, 2018 8:22 am
Forum: Questions or Issues
Topic: Playlist not found
Replies: 3
Views: 689

Re: Playlist not found

Try “Alexa, ask My Media to play my test playlist”

Thanks

Ed
by bizmodeller
Sat Sep 08, 2018 2:16 pm
Forum: Phrases We Should Consider Adding
Topic: Alexa, ask My Media to shuffle xxxxxxxxxxxxx
Replies: 1
Views: 1034

Re: Alexa, ask My Media to shuffle xxxxxxxxxxxxx

This is now available in beta; please PM/email us if you want to test this.
by bizmodeller
Sat Sep 08, 2018 2:15 pm
Forum: Feature Requests
Topic: Play songs by clicking on tracks in the My Media web console
Replies: 6
Views: 1040

Re: Play songs by clicking on tracks in the My Media web console

This feature is now available for any interested beta testers. Will go through a bit more testing then will be available to all users. Please PM/email us if you want to beta test the "Play This" feature.
by bizmodeller
Sat Sep 08, 2018 2:14 pm
Forum: Feature Requests
Topic: Show streamed media also in Player in Alexa App
Replies: 3
Views: 767

Re: Show streamed media also in Player in Alexa App

Unfortunately this falls into the bucket "we would love to, but..." Amazon only provide a limited set of APIs to third party skills and unfortunately we can't influence the now playing player screen within the Alexa companion app. Maybe Amazon will introduce support for it in the future at which poi...
by bizmodeller
Sat Sep 08, 2018 2:12 pm
Forum: Feature Requests
Topic: Ignore Videos and Trimming Messages?
Replies: 3
Views: 694

Re: Ignore Videos and Trimming Messages?

Hiya thanks for the feedback. We introduced the verbose output because quite a few users were getting confused about what was indexing and what wasn't indexing. Accept it's probably a bit too much! Is it the popups that are most annoying? We could also introduce an option to not show popups for inde...
by bizmodeller
Sat Sep 08, 2018 2:08 pm
Forum: Feature Requests
Topic: Put song to ignore list
Replies: 1
Views: 579

Re: Put song to ignore list

Note this is now available for beta testers. If you want to beta test it, please PM / email us your amazon email address
by bizmodeller
Mon Sep 03, 2018 8:50 pm
Forum: Questions or Issues
Topic: How does MyMedia choose Audiobook vs Album
Replies: 9
Views: 1196

Re: How does MyMedia choose Audiobook vs Album

Ok cool, we will add checking the genre as above and also the watch folder “type” feature shortly... will update his thread when available. Thanks for the feedback
by bizmodeller
Mon Sep 03, 2018 8:48 pm
Forum: Questions or Issues
Topic: Often get "I have difficulty contacting your skill"
Replies: 8
Views: 1103

Re: Often get "I have difficulty contacting your skill"

Great - sorry for any inconvenience
by bizmodeller
Sun Sep 02, 2018 6:58 pm
Forum: Questions or Issues
Topic: How does MyMedia choose Audiobook vs Album
Replies: 9
Views: 1196

Re: How does MyMedia choose Audiobook vs Album

It simply does it based on the extension - whether it's m4b (assumes audiobook) or m4a (assumes album). We're unaware of any consistent metadata tagging that differentiates these successfully. Re bulk changes - we've had other requests to have a setting on the Add Watch Folder dialog to set all albu...
by bizmodeller
Sun Sep 02, 2018 4:40 pm
Forum: Questions or Issues
Topic: Audiobooks are played in general music playlist
Replies: 4
Views: 799

Re: Audiobooks are played in general music playlist

ok - fixed in code; we'll test and add to the next update, probably will make 1.3.103.0; check release notes here https://www.mymediaalexa.com/home/changelog
by bizmodeller
Sat Sep 01, 2018 8:31 pm
Forum: Questions or Issues
Topic: Often get "I have difficulty contacting your skill"
Replies: 8
Views: 1103

Re: Often get "I have difficulty contacting your skill"

Thanks for the details - we have put in a fix and this issue should be resolved now - please let us know!
by bizmodeller
Sat Sep 01, 2018 7:53 am
Forum: Questions or Issues
Topic: Often get "I have difficulty contacting your skill"
Replies: 8
Views: 1103

Re: Often get "I have difficulty contacting your skill"

Hi,

Best thing is to email the exact time (and time zone) that the "i have difficulty contacting your skill" message arrives and the linked Amazon account id - we can then look at the Amazon side logs

thanks
by bizmodeller
Sat Sep 01, 2018 7:24 am
Forum: Questions or Issues
Topic: List of Recent Commands is Empty
Replies: 4
Views: 686

Re: List of Recent Commands is Empty

That means you asked for everything to be played. The 500 in brackets is the number of tracks in the playlist created. For 'everything' we cap the tracks to 500 tracks out of your whole playlist, but these are selected at random so if you play everything again, it'll be a different 500 track selecti...
by bizmodeller
Thu Aug 30, 2018 8:03 pm
Forum: Questions or Issues
Topic: Why is My Media for Alexa charged as a subscription instead of a one-off?
Replies: 2
Views: 1243

Why is My Media for Alexa charged as a subscription instead of a one-off?

We often get asked why My Media is charged as a subscription rather than a single one off app download or even free. Firstly - remember we are not affiliated/associated/paid for by Amazon. We are a completely independent company who wants to help users listen to their music easily with Alexa devices...
by bizmodeller
Thu Aug 30, 2018 7:51 pm
Forum: Questions or Issues
Topic: Tracks playing twice in playlists
Replies: 4
Views: 723

Re: Tracks playing twice in playlists

We had a bug that was fixed in 1.3.91.0 which meant that a track could be indexed twice if it appeared in a playlist and that playlist was scanned after the tracks were scanned. It sounds like you might have been impacted by that. Would suggest updating to the latest version from our website. That i...
by bizmodeller
Tue Aug 28, 2018 10:19 pm
Forum: Questions or Issues
Topic: Album Artwork
Replies: 2
Views: 556

Re: Album Artwork

Rules are: 1. Try to extract the artwork from the first track in a group (whether that's an album or an artist) 2. If can't find, then look for folder.jpg in the folder the track lives in 3. If can't find, then look for folder.png in the folder the track lives in There is a bug in the current versio...
by bizmodeller
Tue Aug 28, 2018 10:14 pm
Forum: Questions or Issues
Topic: Tracks playing twice in playlists
Replies: 4
Views: 723

Re: Tracks playing twice in playlists

Can you search for an example song that appears twice in a playlist using the 'Songs' tab of the My Media web console.

Do you get two rows appear for each song there? If so, can you hover over the filename column and see whether the paths are the same or different?
by bizmodeller
Tue Aug 28, 2018 10:12 pm
Forum: Questions or Issues
Topic: Partial Indexing
Replies: 1
Views: 543

Re: Partial Indexing

Hi, Thanks for your emails and forum post - unfortunately we can't provide telephone support. It also looks like you correctly added your iTunes library xml file but that the computer may have been restarted before it finished indexing or could save it's database to disk. Please can you re-add your ...
by bizmodeller
Mon Aug 27, 2018 6:11 pm
Forum: Questions or Issues
Topic: Can I ask My Media to play on sonos from alexa?
Replies: 1
Views: 582

Re: Can I ask My Media to play on sonos from alexa?

My Media does now work with the Alexa integration on the Sonos One so is this an option? Currently Amazon does not allow third party skills (or provide any API) to choose a specific speaker or multi-room group to play music to. However, if your Alexa is linked to a Sonos system via Bluetooth then we...
by bizmodeller
Mon Aug 27, 2018 7:14 am
Forum: Questions or Issues
Topic: Some files not indexing
Replies: 2
Views: 718

Re: Some files not indexing

When ffmpeg is installed and enabled, the following file types are indexed:

.mp3
.m4a
.m4b
.flac
.wma
.aif
.ogg
.wav

When indexing completes, the status of the Watch Folder should go to 'Serving' - in your case, is it stuck at 'Indexing' with the counter not increasing?
by bizmodeller
Mon Aug 27, 2018 7:10 am
Forum: How-Tos
Topic: How to find your My Media for Alexa log files
Replies: 0
Views: 946

How to find your My Media for Alexa log files

If the My Media for Alexa web console is working, then the easiest way to download your My Media logs is to click on the 'Support' tab then 'Download Logs'. This will download a zip of the relevant log files which you can then email to support. If My Media for Alexa has stopped working and you can't...
by bizmodeller
Sun Aug 26, 2018 8:14 pm
Forum: How-Tos
Topic: How to index your iTunes library
Replies: 0
Views: 770

How to index your iTunes library

If you use iTunes, you can use My Media to play your iTunes library through your Alexa compatible device. There are two ways of doing this: 1. Create a Watch Folder over your music library folder. This will index your media files just like any other folder on your computer. This is really simple to ...
by bizmodeller
Sat Aug 25, 2018 7:58 pm
Forum: Questions or Issues
Topic: Album Numbers
Replies: 3
Views: 820

Re: Album Numbers

Hi,

this was fixed today actually - there was a reversion in a recent update - Version 1.3.101.0 fixes this so please can you update to the latest version from our website and this will be resolved,

Thanks
by bizmodeller
Sat Aug 25, 2018 7:57 pm
Forum: Questions or Issues
Topic: List of Recent Commands is Empty
Replies: 4
Views: 686

Re: List of Recent Commands is Empty

Hi,

We've fixed this in the past few days (from version 1.3.100.0) - please update to the latest version from our website and it will resolve it,

Thanks
by bizmodeller
Fri Aug 24, 2018 7:32 pm
Forum: Questions or Issues
Topic: Command for playing audio books
Replies: 4
Views: 921

Re: Command for playing audio books

Can you try "Alexa, frage mein Medien lies xxxxxx" and see if that works any better? If it doesn't, what does Alexa reply exactly?
by bizmodeller
Fri Aug 24, 2018 7:27 pm
Forum: Questions or Issues
Topic: I am unable to play an Album since I changed song file names.
Replies: 2
Views: 614

Re: I am unable to play an Album since I changed song file names.

Hi, Please could you use the 'Download Logs' button on the Support tab of the My Media web console to download a set of logs and send these to us by email (please don't post them in the forum). We can then take a look at why the Clear Database isn't working - it should do exactly what you expect whi...
by bizmodeller
Wed Aug 22, 2018 6:20 pm
Forum: How-Tos
Topic: How to index media on a NAS drive
Replies: 0
Views: 1367

How to index media on a NAS drive

This how-to explains how to index media that is stored on a NAS drive. First - if your NAS supports Docker ( http://www.docker.com ) containers then you can now install My Media directly on the NAS device itself - see our instructions here - https://www.mymediaalexa.com/home/docker. To find out whet...
by bizmodeller
Mon Aug 20, 2018 6:30 pm
Forum: Questions or Issues
Topic: How to fix Firewall error? (Avast Firewall)
Replies: 3
Views: 685

Re: How to fix Firewall error? (Avast Firewall)

Hi, not sure what configuration you may already have done, however, adding an application level firewall exception probably won't work with Avast. This is because it isn't actually the MyMediaForAlexa.exe that is listening for connections; this is delegated to the internal HTTP stack within Windows....
by bizmodeller
Mon Aug 20, 2018 5:00 pm
Forum: Questions or Issues
Topic: When I request music via My Media, i am told "Your My Media Server is not connected"
Replies: 2
Views: 1627

When I request music via My Media, i am told "Your My Media Server is not connected"

My Media for Alexa runs as a server program on your computer - be that a Windows, Mac, Linux or Raspberry pi machine. The server program is responsible for searching your media collection and streaming the music to your Alexa device. We sometimes receive emails from users who intermittedly get the e...
by bizmodeller
Mon Aug 20, 2018 4:03 pm
Forum: Questions or Issues
Topic: When I request music via My Media, I just get silence
Replies: 3
Views: 2275

When I request music via My Media, I just get silence

For most users, My Media for Alexa just works - you complete the installation steps, ask for your music and it plays. However, some users experience issues getting any music to sound - oftentimes, your Alexa will acknowledge the request (eg "Playing music from your My Media collection") and then ......
by bizmodeller
Tue Sep 05, 2017 7:15 am
Forum: Questions or Issues
Topic: Increase Database size
Replies: 1
Views: 2375

Re: Increase Database size

Please create this registry key:

DWORD - DatabaseMaxSize

under

HKEY_LOCAL_MACHINE\SOFTWARE\bizmodeller\iHomeServer

Try a value of 1024 and then restart the iHomeServer Windows service,
by bizmodeller
Sun May 07, 2017 6:40 pm
Forum: Questions or Issues
Topic: Has iHomeServer been tested with WS 2016 Essentials?
Replies: 2
Views: 2913

Re: Has iHomeServer been tested with WS 2016 Essentials?

hi, thanks for letting us know. As I'm sure you already know, you do need to click the option in iTunes preferences to create the iTunes Library xml file - was this done the first time you installed iTunes? If so, the only thing I can think of was a timing issue that iHomeServer started up before iT...
by bizmodeller
Sun Jun 19, 2016 7:11 pm
Forum: Questions or Issues
Topic: Movie artwork disappeared and can't update
Replies: 5
Views: 18740

Re: Movie artwork disappeared and can't update

Apologies we didn't update the thread with the resolution. The issue was that iTunes was unable to index media changes, including cover art changes, because the default 64-bit version of iTunes 12.x was installed and this version of iTunes cannot read video files when running as a Windows Service. I...
by bizmodeller
Mon May 23, 2016 7:37 pm
Forum: Questions or Issues
Topic: Remove / Delete Watch Folders Ghosted Out
Replies: 5
Views: 8881

Re: Remove / Delete Watch Folders Ghosted Out

ok great. Is the strange font size issue just an iHomeServer thing, or a general thing on your Win 2012 box?
by bizmodeller
Fri May 20, 2016 7:24 pm
Forum: Questions or Issues
Topic: Remove / Delete Watch Folders Ghosted Out
Replies: 5
Views: 8881

Re: Remove / Delete Watch Folders Ghosted Out

Are you trying to delete the watch folder from within the parent folder? If so, you're right - the Delete option isn't available at that level. Instead, click the Up button to get to the top level of your Watch folders where you see the list of all your Watch Folders. Then click on the child folder ...
by bizmodeller
Sun Mar 27, 2016 7:29 pm
Forum: Questions or Issues
Topic: iHome Server not updating with latest tv shows ect.
Replies: 2
Views: 6458

Re: iHome Server not updating with latest tv shows ect.

Most likely reason for this is if you are using iTunes on 64-bit Windows and running iHomeServer as a Windows Service. In this scenario you need to use the 'alternative' build of iTunes 12.x that Apple offers for older graphics cards - it's available here - http://support.apple.com/kb/DL1816 The rea...
by bizmodeller
Sat Mar 12, 2016 8:04 pm
Forum: Questions or Issues
Topic: Meta data auto vs. manual
Replies: 1
Views: 5756

Re: Meta data auto vs. manual

thanks for your patience - we're looking into this now....
by bizmodeller
Fri Feb 19, 2016 8:45 pm
Forum: Questions or Issues
Topic: Win32:Evo-gen virus detected in iHomeServer.exe
Replies: 1
Views: 5775

Re: Win32:Evo-gen virus detected in iHomeServer.exe

The Win32:Evo-gen alert in some virus scanners is prone to false positives as it uses heuristics for detection. There is no malware in iHomeServer and we virus check all our packages before making them available for download. If you want external verification, please check the file at www.virustotal...
by bizmodeller
Sat Feb 06, 2016 7:57 pm
Forum: Questions or Issues
Topic: Problem with iHomeServer Version 3.1.90.0
Replies: 1
Views: 5698

Re: Problem with iHomeServer Version 3.1.90.0

We are not aware of any stability issues with 3.1.90.0 nor any impact of the recent Windows updates. I would be grateful if you could upgrade back to 3.1.90.0 and see if the issue happens again. If it does, please zip and email us a copy of your log files to our support email address - support [at] ...
by bizmodeller
Sat Jan 30, 2016 9:00 pm
Forum: Questions or Issues
Topic: Suspend to RAM/Hibernate stopps remote Lib sync to work
Replies: 5
Views: 9012

Re: Suspend to RAM/Hibernate stopps remote Lib sync to work

Thanks for the info - pls could you update to 3.1.91.0 which is available in the beta/pre-release area of our download page - http://www.bizmodeller.com/ihomeserver/ihomeserver-download.aspx (should be available within the next hour). Please also ensure within iHomeServer settings, on the iTUnes tab...
by bizmodeller
Thu Jan 28, 2016 7:53 pm
Forum: Questions or Issues
Topic: Suspend to RAM/Hibernate stopps remote Lib sync to work
Replies: 5
Views: 9012

Re: Suspend to RAM/Hibernate stopps remote Lib sync to work

ok thanks for raising this. Next time you bring your server out of suspend/hibernate, I'd be grateful if you could search your ihomeserver.log file for the following string:

PowerModeChanged

to see whether we are correctly detecting the server waking up?

TIA
by bizmodeller
Mon Jan 18, 2016 8:46 pm
Forum: Questions or Issues
Topic: Issue with computer with multiple NICs
Replies: 2
Views: 6316

Re: Issue with computer with multiple NICs

You should see that iHomeServer binds to all IP addresses on your server. However, some features such as DLNA and connection testing with Stream My iTunes may need you to specify which IP address is in use. You can tell iHomeServer which is your computer's primary IP address by creating the followin...
by bizmodeller
Mon Jan 18, 2016 8:38 pm
Forum: Questions or Issues
Topic: Itunes View Blank
Replies: 6
Views: 14345

Re: Itunes View Blank

Hi - please can you upgrade to iHomeServer 3.1.90.0 available from our website and let me know if it resolves your issue. If not, please zip and email your iTunes Music Library.xml to our support email address support [at] bizmodeller.com and we will attempt to reproduce the issue. Thanks in advance.
by bizmodeller
Thu Jan 07, 2016 10:18 am
Forum: Questions or Issues
Topic: Limit Web Access
Replies: 1
Views: 7663

Re: Limit Web Access

You can enable a read-only web view by opening the iHomeServer Console, clicking 'Settings', finding the 'Network' tab and then clicking 'Read only web access'. Does this provide the functionality you are after? Thanks
by bizmodeller
Wed Dec 16, 2015 7:46 pm
Forum: Questions or Issues
Topic: iHomeserver upgrade problem
Replies: 2
Views: 7330

Re: iHomeserver upgrade problem

Please can you try the steps outlined in this blog article to see if they resolve the issue:

http://blog.bizmodeller.com/post/2012/0 ... v2011.aspx

(it should also be applicable to Windows Server 2012)
by bizmodeller
Sun Dec 06, 2015 7:52 pm
Forum: Questions or Issues
Topic: Change Licence Key
Replies: 1
Views: 6523

Re: Change Licence Key

To change the license key of an existing installation, please follow these instructions: (these instructions are for Windows 2012 / Windows 8 / Windows 10) 1. Ensure you don't have any iHomeServer Management Console windows open. 2. Use Windows Explorer to Navigate to the iHomeServer data folder, us...
by bizmodeller
Sun Dec 06, 2015 7:34 pm
Forum: Questions or Issues
Topic: Help, windows 10 upgrade, Version 3.1.2.0 not working.
Replies: 2
Views: 7311

Re: Help, windows 10 upgrade, Version 3.1.2.0 not working.

Hi, We suspect the issue might be a change to your local user account password when you upgraded to Windows 10 - this can happen if you have linked your account to your Microsoft account. We have replied to your mail with instructions on how to check for this and how to update your password. You can...
by bizmodeller
Sun Dec 06, 2015 7:31 pm
Forum: Questions or Issues
Topic: Itunes View Blank
Replies: 6
Views: 14345

Re: Itunes View Blank

Please can you kindly zip and email us the logs to support [at] bizmodeller.com - thanks
by bizmodeller
Sun Dec 06, 2015 7:30 pm
Forum: How-Tos
Topic: Update your iHomeServer Windows Service password
Replies: 0
Views: 14759

Update your iHomeServer Windows Service password

When you install iHomeServer, you are prompted to enter account details for a local or domain account under which the iHomeServer Windows Service (and thus iTunes) will run. If you ever change your password, or if you link your account to a Microsoft account when you upgrade to Windows 10, the iHome...
by bizmodeller
Wed Nov 18, 2015 8:50 pm
Forum: Questions or Issues
Topic: Unhandled exception in Register iHomeServer link
Replies: 3
Views: 12318

Re: Unhandled exception in Register iHomeServer link

Thanks for letting us know about this bug - am investigating whether it has in fact been resolved as we haven't specifically resolved this between 3.1.84 and 3.1.89, but will double check and if it isn't resolved we'll fix it.
by bizmodeller
Tue Nov 10, 2015 8:54 pm
Forum: Forum Administration
Topic: Bump: Topic Not Moderated After 3 Days
Replies: 3
Views: 16313

Re: Bump: Topic Not Moderated After 3 Days

We're occasionally not getting notifications of new posts awaiting modification. Apologies for this but whilst we try to fix this bug in the forum site, please email us if your post is not approved after a few days. Thanks.
by bizmodeller
Tue Nov 10, 2015 8:52 pm
Forum: Questions or Issues
Topic: Artist Web View
Replies: 7
Views: 15559

Re: Artist Web View

This turned out to be more complex than we had anticipated. It is still being worked on but unlikely to be sorted for another few weeks.
by bizmodeller
Tue Nov 10, 2015 8:41 pm
Forum: Questions or Issues
Topic: Install does not detect ITunes
Replies: 2
Views: 9027

Re: Install does not detect ITunes

We do occasionally have users reporting this issue. The issue is that the iTunes installation may not have completed correctly (even if it says it has!) and hasn't registered its COM libraries correctly. I'd suggest initially uninstalling and reinstalling iTunes and then trying to complete the insta...
by bizmodeller
Sun Oct 25, 2015 7:38 pm
Forum: Questions or Issues
Topic: How to change a movie from one main playlist to another
Replies: 2
Views: 8791

Re: How to change a movie from one main playlist to another

Thanks for the post. This is odd - a video should only appear in the Music folder in iTunes if it has been tagged as a Music Video as opposed to a 'Movie'. If you switch the video kind in iHomeServer from Movie to Video Kind it should move folder in iTunes just fine. I'm wondering whether you have a...
by bizmodeller
Sun Oct 25, 2015 7:35 pm
Forum: Questions or Issues
Topic: iTunes Graphics Card Issues
Replies: 1
Views: 7533

Re: iTunes Graphics Card Issues

I don't think Apple has ever defined this - we have tried to work it out but failed too. Incidentally, running iHomeServer / iTunes in the background seems to always require the 'old graphics card' version regardless of the actual gfx card in the machine - presumably this is because the iTunes insta...
by bizmodeller
Thu Sep 24, 2015 6:22 am
Forum: Questions or Issues
Topic: Itunes View Blank
Replies: 6
Views: 14345

Re: Itunes View Blank

Did you restart iHomeServer after enabling the share iTunes XML option, and also, are you sure you enabled that option whilst running iTunes under the same user account that the iHomeServer service is configured to run under? If you still have an issue, please restart iHomeServer, and then zip and e...
by bizmodeller
Thu Sep 24, 2015 6:18 am
Forum: Questions or Issues
Topic: Movie artwork disappeared and can't update
Replies: 5
Views: 18740

Re: Movie artwork disappeared and can't update

Apologies for the delay - just seen this. We do check the forum quite regularly, however, if you want to raise a support issue you're much better off emailing us at support [at] bizmodeller.com so that we can respond more rapidly. In your case, we're going to need to some logs, so I'd be grateful if...
by bizmodeller
Mon Sep 07, 2015 7:29 pm
Forum: Questions or Issues
Topic: Cost of extending iHomeServer Support ?
Replies: 3
Views: 11184

Re: Cost of extending iHomeServer Support ?

Most users renew their subscription whilst they are still in their support/upgrade subscription period. In this case, if they use the option to extend support on our website then you will be asked to enter your existing serial number so we can set the extension to start after the existing support pe...
by bizmodeller
Sun Sep 06, 2015 6:46 pm
Forum: Questions or Issues
Topic: Cost of extending iHomeServer Support ?
Replies: 3
Views: 11184

Re: Cost of extending iHomeServer Support ?

Once a support subscription has elapsed then iHomeServer costs the same as for new users. We do however provide significant discounts for multi-year support if purchased up front.
by bizmodeller
Sun Sep 06, 2015 6:37 pm
Forum: Questions or Issues
Topic: Watch Folder on Audiobooks no longer picking up changes
Replies: 2
Views: 7555

Re: Watch Folder on Audiobooks no longer picking up changes

iHomeServer only attempts to import files with specific extensions which are well known to be compatible with iTunes - specifically .mp3,.mp4,.aac,.aiff,.aif,.aifc,.m4v,.mov,.m4a,.pdf,.epub,.m3u,.m4p (there's a separate list for file extensions where we'll convert the file to import it). We've never...
by bizmodeller
Sun Sep 06, 2015 6:17 pm
Forum: Questions or Issues
Topic: reinstall newest version
Replies: 1
Views: 5611

Re: reinstall newest version

Please can you let us know which OS you are running iHomeServer on. If it is WHS 2011 / 2012 Essentials, did you install and uninstall the add-in via the Server Dashboard or did you do either by add/remove programs? Please try the steps outlined in this article on our blog and if this doesn't work, ...
by bizmodeller
Sun Aug 30, 2015 6:55 pm
Forum: Feature Requests
Topic: Hide (some) playlists from streaming devices.
Replies: 5
Views: 25299

Re: Hide (some) playlists from streaming devices.

Hiya - please try it out on the 3.1.84.0 release available now. iHomeServer will now hide playlists that begin with an underscore. You may need to hit 'Refresh' on the iTunes View tab if you rename any folders whilst iTunes is already running for the changes to take affect. Please let us know how yo...
by bizmodeller
Mon Aug 24, 2015 7:36 pm
Forum: Questions or Issues
Topic: Nothing Showing in iTunes View
Replies: 1
Views: 5503

Re: Nothing Showing in iTunes View

iTunes 12.2 has changed the way the Library xml file is made available to third party apps such as iHomeServer. On new iTunes installations, by default, iTunes no longer creates the XML file which we use to read the iTunes library. This can be fixed by clicking an option within iTunes preferences. P...
by bizmodeller
Mon Aug 24, 2015 7:34 pm
Forum: Questions or Issues
Topic: iTunes View is Blank
Replies: 1
Views: 5727

Re: iTunes View is Blank

iTunes 12.2 has changed the way the Library xml file is made available to third party apps such as iHomeServer. On new iTunes installations, by default, iTunes no longer creates the XML file which we use to read the iTunes library. This can be fixed by clicking an option within iTunes preferences. P...
by bizmodeller
Mon Aug 24, 2015 7:34 pm
Forum: Questions or Issues
Topic: Issue waiting for iTunes to start.
Replies: 1
Views: 5664

Re: Issue waiting for iTunes to start.

iTunes 12.2 has changed the way the Library xml file is made available to third party apps such as iHomeServer. On new iTunes installations, by default, iTunes no longer creates the XML file which we use to read the iTunes library. This can be fixed by clicking an option within iTunes preferences. P...
by bizmodeller
Mon Aug 24, 2015 7:34 pm
Forum: Questions or Issues
Topic: Windows 10 Support?
Replies: 9
Views: 16361

Re: Windows 10 Support?

This is actually an iTunes 12.2 issue rather than a Windows 10 one - iTunes 12.2 has changed the way the Library xml file is made available to third party apps such as iHomeServer. On new iTunes installations, by default, iTunes no longer creates the XML file which we use to read the iTunes library....
by bizmodeller
Mon Aug 10, 2015 7:39 pm
Forum: Feature Requests
Topic: Hide (some) playlists from streaming devices.
Replies: 5
Views: 25299

Re: Hide (some) playlists from streaming devices.

ok - thanks for the feature request. Currently this isn't available in iHomeServer but we may add it in the future. Would you be ok with a feature to ignore playlists that begin with a special character, eg an underscore '_' or would that not work for you? We could implement that v quickly. Let me k...
by bizmodeller
Mon Aug 10, 2015 7:32 pm
Forum: Questions or Issues
Topic: Windows 10 Support?
Replies: 9
Views: 16361

Re: Windows 10 Support?

Good spot - thanks for the post and your update with the solution. We'll attempt to reproduce the issue with using Microsoft accounts instead of local accounts and post the results here and on our FAQ.

Thanks
by bizmodeller
Thu Jul 16, 2015 7:13 pm
Forum: Questions or Issues
Topic: Which versions of iTunes are compatible with iHomeServer?
Replies: 19
Views: 46728

Re: Which versions of iTunes are compatible with iHomeServer

The issue is actually iOS 8.4 rather than iTunes itself - essentially the new Apple Music app that replaces the previous Music app doesn't support Home Sharing at this moment in time. Looks like they rushed it out without the feature. iHomeServer uses iTunes Home Sharing under the covers so will be ...
by bizmodeller
Sun Jul 12, 2015 1:50 pm
Forum: Questions or Issues
Topic: Apple Music?
Replies: 1
Views: 4385

Re: Apple Music?

Not yet - and not sure they have plans to. A lot of the issue is the contracts they've signed with the record labels limits what can be done with the actual tracks. Hence why it's all DRM'd ... I certainly agree that if Apple Music was a cross platform service decoupled from Apple's own software (i....
by bizmodeller
Thu Jul 02, 2015 8:37 pm
Forum: Questions or Issues
Topic: Search Internet for Metadata hangs
Replies: 4
Views: 8319

Re: Search Internet for Metadata hangs

This is now fixed in 3.1.81.0 which will be available for download from our normal download page http://www.bizmodeller.com/ihomeserver/ihomeserver-download.aspx within the hour. You can find it at the bottom of the page under the Prerelease/beta section. Interactive metadata searches for movies hav...
by bizmodeller
Thu Jul 02, 2015 8:35 pm
Forum: Questions or Issues
Topic: Importing from iTunes 64 bit link not working
Replies: 2
Views: 6072

Re: Importing from iTunes 64 bit link not working

it's working ok for me - can you pls try again?
by bizmodeller
Sun Jun 28, 2015 5:20 pm
Forum: Questions or Issues
Topic: Can't see remote iHomeServer for Library Synching
Replies: 4
Views: 7869

Re: Can't see remote iHomeServer for Library Synching

Please can you first try updating to iHomeServer 3.1.80.0 which is available at the bottom of our iHomeServer download page here http://www.bizmodeller.com/ihomeserver/ihomeserver-download.aspx. It's available under the pre-release/beta section and the release resolves some bugs with library synchro...
by bizmodeller
Sun Jun 28, 2015 5:17 pm
Forum: Questions or Issues
Topic: Error: Original File Could not be found
Replies: 7
Views: 16882

Re: Error: Original File Could not be found

@Coaster14: We emailed you a while ago but didn't hear back - if you are still having issues, please email us including a zipped copy of your iHomeServer log files preferably reindexing a problem file. @Leighton: Sorry to hear you are also having similar issues. As per the beginning of this thread, ...
by bizmodeller
Sat Jun 27, 2015 5:53 am
Forum: Questions or Issues
Topic: Support for new versions of Windows
Replies: 2
Views: 7523

Re: Support for new versions of Windows

Yes, we plan to support both via updates to iHomeServer. Btw, If you want to use a Metro/modern app to manage iTunes then we recommend using our other apps, rtRemote - for controlling/playing itunes and MyMeta for managing metadata. RtRemote, in particular, will detect you are running ihomeserver on...
by bizmodeller
Sat Jun 27, 2015 5:48 am
Forum: Questions or Issues
Topic: Unhandled modal dialog box prevent successful folder scan
Replies: 1
Views: 3791

Re: Unhandled modal dialog box prevent successful folder sca

Sorry for delay replying to this post. We have added a fix for this in 3.1.79.0 which is available from our download page as a prerelease/beta version. Please let us know if it resolves the issue, thanks
by bizmodeller
Sat Jun 27, 2015 5:46 am
Forum: Questions or Issues
Topic: Can't edit metadata but itunes can.
Replies: 5
Views: 8659

Re: Can't edit metadata but itunes can.

We have been contacted by the authors of DrivePool re this issue (which was incidentally very kind of them). Their response for any DrivePool users who are getting these symptoms is below: We've investigated the issue, and have discovered that this is do to a very low level issue that we were causin...
by bizmodeller
Sat Jun 27, 2015 5:41 am
Forum: Questions or Issues
Topic: Password protection of web access
Replies: 1
Views: 3753

Re: Password protection of web access

Hey, This functionality is already built into iHomeServer via the StreamMyiTunes feature. After you have installed iHomeServer, just browse to http://www.streammyitunes.com and register an account. Once registered, go back into iHomeServer and click the "enable" button next to "stream my itunes - In...
by bizmodeller
Mon Jun 22, 2015 6:48 pm
Forum: Questions or Issues
Topic: Red Yield / Failure on Numerous Rips
Replies: 2
Views: 7314

Re: Red Yield / Failure on Numerous Rips

hey there - please could you zip and email your logs to support [at] bizmodeller.com so we can take a look? Many thanks
by bizmodeller
Sat Jun 20, 2015 7:23 am
Forum: Questions or Issues
Topic: Search Internet for Metadata hangs
Replies: 4
Views: 8319

Re: Search Internet for Metadata hangs

Thanks for the post and detailed info. Yes, it looks like with some queries we are hitting a rate cap with TheMovieDB.org. This looks like it's because we are making too many calls per movie and for movies with lots of results, there are too many movies. We can optimize the code to both make less ca...
by bizmodeller
Wed Jun 17, 2015 7:50 pm
Forum: Questions or Issues
Topic: mp4 vs. m4v and folder watch
Replies: 5
Views: 8289

Re: mp4 vs. m4v and folder watch

Apologies - just checked our code history and the option was added in 3.1.77.0 not 3.1.76.0. If you want to install the latest pre-release version then you need to select the option at the bottom of the iHomeServer download page to download the latest beta/pre-release version. Thanks
by bizmodeller
Thu Jun 11, 2015 6:37 pm
Forum: Questions or Issues
Topic: WHS2012 vs WHS2011 Conversion Times
Replies: 1
Views: 2625

Re: WHS2012 vs WHS2011 Conversion Times

To be honest, this would surprise me as conversions are CPU bound and just switching OS and not underlying hardware shouldn't have much effect on conversion times. Did they do a hardware upgrade at the same time?
by bizmodeller
Thu Jun 11, 2015 6:36 pm
Forum: Questions or Issues
Topic: Windows 10 Support?
Replies: 9
Views: 16361

Re: Windows 10 Support?

We're still testing iHomeServer on Windows 10 but yes we will support it so watch this space!
by bizmodeller
Sat Apr 25, 2015 7:06 pm
Forum: Questions or Issues
Topic: mp4 vs. m4v and folder watch
Replies: 5
Views: 8289

Re: mp4 vs. m4v and folder watch

In version of iHomeServer on or above 3.1.76.0, you can now choose to set iHomeServer mediated conversions to output in MP4 instead of M4V format.

You can select this in the Video Conversions tab of the iHomeServer Settings window
by bizmodeller
Tue Apr 14, 2015 8:06 pm
Forum: Questions or Issues
Topic: Tagging - Auto and Manual search
Replies: 2
Views: 2615

Re: Tagging - Auto and Manual search

iHomeServer tries various permutations of the movie's filename when it tries to AutoTag. The exact permutations are: 1 Exact filename 2 Exact filename with numbers and brackets removed (to remove the date like in your example)- 3 Exact title embedded within the metadata of the track 4 Exact title wi...
by bizmodeller
Wed Apr 08, 2015 7:24 am
Forum: Questions or Issues
Topic: LG TV Folder view limit ?
Replies: 3
Views: 3250

Re: LG TV Folder view limit ?

There's nothing within iHomeServer that limits the number of items per folder. The DLNA client normally sends paged requests to the server requesting data and iHomeServer responds to those requests without applying any max limits. Others have requested a feature to browse albums / artists through an...
by bizmodeller
Wed Apr 01, 2015 8:28 pm
Forum: Questions or Issues
Topic: Itunes not seeing files after reinstall
Replies: 1
Views: 2153

Re: Itunes not seeing files after reinstall

Hi, first thing to try is if you go to the Watch Folder view and right-click a file that is not in iTunes and click 'Re-index' does it now appear successfully in iTunes? If so, then just right-click your top level Watch Folders and select re-index and this will force iHomeServer to try to reindex al...
by bizmodeller
Wed Mar 18, 2015 7:43 pm
Forum: Questions or Issues
Topic: Can't select drive to put ripped dvds in
Replies: 1
Views: 2014

Re: Can't select drive to put ripped dvds in

Can you let us know all the Watch Folders you have configured? Do you have one set up against your DVD drive already (i.e. the drive you want to rip from) If you do, and you have selected 'Scan for changes' in Watch Folder settings, then iHomeServer should autodetect a DVD being inserted and autocon...
by bizmodeller
Wed Mar 18, 2015 7:32 pm
Forum: Questions or Issues
Topic: Watch folders constantly scanning
Replies: 9
Views: 12363

Re: Watch folders constantly scanning

ok - really want to find the root cause of this. Please could you zip and send us your log files to support [at] bizmodeller.com so we can take another look?

What are your Watch Folder settings for this - specificaly, do you have AutoTag or Force Media type set?
by bizmodeller
Sun Mar 15, 2015 1:02 pm
Forum: Questions or Issues
Topic: Error: Original File Could not be found
Replies: 7
Views: 16882

Re: Error: Original File Could not be found

Hi - I have emailed you so we can follow this up via a support ticket directly.... thanks
by bizmodeller
Wed Feb 25, 2015 12:08 pm
Forum: Questions or Issues
Topic: iHomeserver v3 CPU load > 50 % always
Replies: 1
Views: 2130

Re: iHomeserver v3 CPU load > 50 % always

Best thing is if you could zip and email us a set of iHomeServer logs and we can take a look. Please have a look at http://www.bizmodeller.com/iHomeServer/ ... _files.htm for instructions. Please email us the logs rather than posting here.
by bizmodeller
Mon Feb 23, 2015 7:50 pm
Forum: Questions or Issues
Topic: Movies can't be added without error message
Replies: 1
Views: 2453

Re: Movies can't be added without error message

Are you using iTunes 12.1 by any chance? If so, please check our blog post here - http://blog.bizmodeller.com/post/2015/0 ... erver.aspx If not, let us know.
by bizmodeller
Wed Feb 11, 2015 8:23 am
Forum: Questions or Issues
Topic: Add a license?
Replies: 1
Views: 2305

Re: Add a license?

Unfortunately upgrading the computer count after purchase is not possible at this time, so please purchase another single computer license.
by bizmodeller
Wed Jan 28, 2015 9:09 am
Forum: Questions or Issues
Topic: PS3 won't play video
Replies: 2
Views: 2608

Re: PS3 won't play video

My guess is that the TVs/Movies you are playing have DRM/FairPlay protection on them - were these downloaded from the iTunes store?. At this point in time, iHomeServer cannot stream DRM protected movies via DLNA (although it can via it's web interface to iOS devices and can via iTunes's Home Sharing).
by bizmodeller
Sun Jan 25, 2015 8:55 pm
Forum: Questions or Issues
Topic: Home Movies
Replies: 2
Views: 2591

Re: Home Movies

This has been fixed in iHomeServer 3.1.75.0 which is available for download as pre-release from our download page here - http://www.bizmodeller.com/ihomeserver/ ... nload.aspx
by bizmodeller
Sun Jan 25, 2015 8:03 pm
Forum: Questions or Issues
Topic: WebUI on Windows Phone
Replies: 5
Views: 4015

Re: WebUI on Windows Phone

BTW - you may need to clear your browser cache in order to see the new version (depending on browser)
by bizmodeller
Sun Jan 25, 2015 7:47 pm
Forum: Questions or Issues
Topic: WebUI on Windows Phone
Replies: 5
Views: 4015

Re: WebUI on Windows Phone

This is now resolved in iHomeServer 3.1.75.0 which is available as a pre-release / beta version at the bottom of our downloads page - http://www.bizmodeller.com/ihomeserver/ihomeserver-download.aspx please let us know if this resolves your issue and apologies for the inconvenience (which was caused ...
by bizmodeller
Thu Jan 15, 2015 9:09 pm
Forum: Questions or Issues
Topic: WebUI on Windows Phone
Replies: 5
Views: 4015

Re: WebUI on Windows Phone

Ok - we've retested this on quite a few devices and we are seeing some Windows 8.1 devices not rendering the interface. Oddly the MS emulator works perfectly.

So just a quick update to say we're looking into this and hopefully will have some more news in a few days...... thanks
by bizmodeller
Wed Jan 14, 2015 4:46 pm
Forum: Questions or Issues
Topic: Ext Program Tab - Macros not expanding?
Replies: 1
Views: 1825

Re: Ext Program Tab - Macros not expanding?

This should now be fixed in version 3.1.74.0. You can download this (it is listed at the pre-release section at the bottom of the page), here:

http://www.bizmodeller.com/ihomeserver/ ... nload.aspx

please let me know if it resolves the issue, thanks
by bizmodeller
Mon Jan 12, 2015 11:36 am
Forum: Questions or Issues
Topic: WebUI on Windows Phone
Replies: 5
Views: 4015

Re: WebUI on Windows Phone

We have tested the iHomeServer iTunes web interface on Windows Phone 8.1 and it is working for our test devices. So it should work ok. One thing I can think of is to check in Internet Explorer settings whether you have the checkbox "Allow sites to store files on my phone" ticked? We use HTML5 cachin...
by bizmodeller
Thu Jan 08, 2015 7:51 pm
Forum: Questions or Issues
Topic: Error: Original File Could not be found
Replies: 7
Views: 16882

Re: Error: Original File Could not be found

The most likely reason for this is that when iTunes is running as a service under iHomeServer the file actually cannot be accessed. The four most common reasons for this are: 1. You may have songs within your iTunes library that are stored on a mapped network drive (either locally or on a remote ser...
by bizmodeller
Wed Dec 31, 2014 10:43 am
Forum: Questions or Issues
Topic: Home Movies
Replies: 2
Views: 2591

Re: Home Movies

Think this has started happening since iTunes 12 as I don't recall this behaviour previously.

Have opened a bug report for this and it will be fixed in an update v shortly. You can track the bug here:
http://bugs.bizmodeller.com/view.php?id=316
by bizmodeller
Tue Dec 30, 2014 1:41 pm
Forum: Questions or Issues
Topic: Itunes End User License Issue
Replies: 1
Views: 1854

Re: Itunes End User License Issue

One thing to check is that you are logging in locally as the same user you are running the iHomeServer service under as the EULA needs to be agreed on a per user basis. If this doesn't help then best to zip and email us your logs and we'll take a look, but the most likely answer is that the user tha...
by bizmodeller
Mon Dec 29, 2014 8:41 am
Forum: Questions or Issues
Topic: Watch Folder videos never convert via Handbrake - all fail
Replies: 2
Views: 2149

Re: Watch Folder videos never convert via Handbrake - all f

Two places to look: 1. Press the 'Messages' button on the iHomeServer Console and see whether you get any additional information there. 2. Failing that, I would look at the iHomeServer log files. You can find information about where they are located here: http://www.bizmodeller.com/iHomeServer/UserG...
by bizmodeller
Fri Dec 19, 2014 9:29 pm
Forum: Questions or Issues
Topic: Have to manually trigger scan of watch folders
Replies: 1
Views: 1905

Re: Have to manually trigger scan of watch folders

Yes new media should be detected immediately.

Is your media located on a local disk or on a NAS / network drive as this behavior relies on Windows receiving events from the file system and some external NAS's may not support this.

Thanks
by bizmodeller
Thu Dec 11, 2014 9:02 am
Forum: Questions or Issues
Topic: Which versions of iTunes are compatible with iHomeServer?
Replies: 19
Views: 46728

Re: Which versions of iTunes are compatible with iHomeServer

For others reading this thread, the error Ralph has raised is with the WHS iTunes Helper util which helps install iTunes onto WHS v1 (overcoming the AppleMobileDeviceSupport.msi issue). This has been tested with iTunes 12, however, Ralph - the issue you are getting looks more like a system config er...
by bizmodeller
Tue Nov 25, 2014 11:39 am
Forum: Questions or Issues
Topic: Problem upgrading from 2.2.36 to 3.1.71.0
Replies: 3
Views: 4110

Re: Problem upgrading from 2.2.36 to 3.1.71.0

Sorry for the delay - missed your reply to this. We've reviewed the logs, but they don't show any information about the upgrade except that the Windows installer process failed. If this problem is still persisting, my first suggestion would be to reboot your WHS server - we've seen on other machines...
by bizmodeller
Mon Nov 24, 2014 9:24 am
Forum: Feature Requests
Topic: TV Show actually Auto-Tagging, near Impossible
Replies: 2
Views: 6266

Re: TV Show actually Auto-Tagging, near Impossible

This behaviour is now implemented in version 3.1.72.0 (and above) which you can download from the pre-release section of our normal download page (it's at the bottom of the page) - http://www.bizmodeller.com/ihomeserver/ ... nload.aspx
by bizmodeller
Mon Nov 24, 2014 9:16 am
Forum: Feature Requests
Topic: Limiting permissions on iTunes web access portal
Replies: 2
Views: 5935

Re: Limiting permissions on iTunes web access portal

Just a follow up - we have now implemented a checkbox in iHomeServer settings that makes the web interface read-only. We will introduce finer level control in a future update (eg logging in as different users with different permissions. The feature is available in version 3.1.72.0 which you can down...
by bizmodeller
Fri Nov 21, 2014 8:20 pm
Forum: Questions or Issues
Topic: Converting Music Files, Can I?
Replies: 1
Views: 2043

Re: Converting Music Files, Can I?

Hey - thanks for your complements about iHomeServer - it does mean a lot to us :) Re your request, I think what you are asking for should be possible, however, it needs testing to be sure. Within iHomeServer settings (the Watch Folder tab) you can specify which file types are natively imported into ...
by bizmodeller
Fri Nov 21, 2014 7:32 pm
Forum: Feature Requests
Topic: Export Metadatas für third software
Replies: 2
Views: 5458

Re: Export Metadatas für third software

Hi

I've downloaded a copy of DVBViewer but I can't see where in the application you can import metadata?

Can you give me a screenshot / the steps to do this?

thanks
by bizmodeller
Fri Nov 21, 2014 7:24 pm
Forum: rtRemote
Topic: Problems with rtRemote for Windows 8
Replies: 2
Views: 5483

Re: Problems with rtRemote for Windows 8

Please can you try to update to the latest version of rtRemote and see whether this resolves the issue? We made some changes which make it compatible with iTunes 12
by bizmodeller
Sat Nov 15, 2014 4:14 pm
Forum: rtRemote
Topic: Problem iTunes 12 Album Play order
Replies: 5
Views: 6896

Re: Problem iTune 12

We should have fixed the problem now, and an update has been sent to the Windows Store for certification. Turn around time is usually a few days, so you should see an update that fixes the "album playlist random order bug" next week. There is also problems of doubling of characters in the search box...
by bizmodeller
Tue Nov 11, 2014 8:12 pm
Forum: rtRemote
Topic: Problem iTunes 12 Album Play order
Replies: 5
Views: 6896

Re: Problem iTune 12

Just a quick note to say we're looking into this issue. Will report back in a few days...
by bizmodeller
Tue Nov 11, 2014 8:04 pm
Forum: Feature Requests
Topic: Limiting permissions on iTunes web access portal
Replies: 2
Views: 5935

Re: Limiting permissions on iTunes web access portal

An extensive permissioning model is on the roadmap. In the meantime, we'll release an update that allows you to turn the web interface into read-only mode over the next few weeks. Will post here again once it's available as this is a popular request.