"Alex, Next." command not working

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Xupery
Posts: 5
Joined: Fri Jan 29, 2021 2:06 pm

"Alex, Next." command not working

Post by Xupery »

I have used MyMedia for many months with no problem but recently my Echo Show 8 device responds with "Next is not supported" when I request "Alexa Next" whilst playing a playlist. It is initially resolved by rebooting the PC but the problem returns later. Interestingly the problem has only occurred on one of my two Echo Show 8 devices but that may be because I use one most of the time for playing music so it is more likely to manifest the problem. Both devices are on the same software release. I have also tried a factory reset on the device but it still occurs. If I touch the screen and tap the Next icon it works OK. Any ideas?
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