Not finding media to play using QNAP 1.3.134.0

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RationalGeorge
Posts: 4
Joined: Thu Jul 02, 2020 11:38 am

Not finding media to play using QNAP 1.3.134.0

Post by RationalGeorge »

Hi,

I've recently encountered an issue with playing any media, which although I can see through the dashboard that the request has been properly parsed, the server never finds the media, and alexa reports there was no media to play. When I do a refresh of the watch folders, the media files are all found and recognised as normal. I've even stopped and restarted the server, which made no difference.

I thought that it might be that my license had expired, but I've had no email to invite me to renew, and when I try through the website it states that I'm good until the end of April 2021.

Can someone please investigate and let me know how to resolve this please?
RationalGeorge
Posts: 4
Joined: Thu Jul 02, 2020 11:38 am

Re: Not finding media to play using QNAP 1.3.134.0

Post by RationalGeorge »

After no response, I went through the traditional IT resolution methodology, and turned off/on everything, from skills to servers. In the end, the only thing that worked was uninstalling MyMedia and then re-installing.

I guess that should have been my first action. It certainly will be in future ;)
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