MyMedia answers only generic requests (eg: Alexa, open MyMedia) and gives error for specific requests (playlists, songs)

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bardx
Posts: 7
Joined: Mon Mar 29, 2021 9:53 am

MyMedia answers only generic requests (eg: Alexa, open MyMedia) and gives error for specific requests (playlists, songs)

Post by bardx »

Hi,

I have an issue with the MyMedia skill after changing my router (everything worked fine before). Everything works flawlessly when I make a generic request (eg: "Alexa, open MyMedia"). I doesn't work, instead, when I make any other kind of specific request (a playlist, a song, an artist, etc). The error I get is: "Unfortunately there has been an issue. Try again later." (my translation from Italian). It seems to be an issue related to the skill, because the specific requests are not even shown in the Recent Alexa Play Requests section of the MyMedia Dashboard.

Thanks.
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