Alexa only plays one song from playlist or plays the wrong playlist

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rbruggiero13
Posts: 1
Joined: Tue Sep 11, 2018 4:25 pm

Alexa only plays one song from playlist or plays the wrong playlist

Post by rbruggiero13 » Tue Sep 11, 2018 4:56 pm

I have used ITunes on my MAC and sent all of the playlists to MY Media. Alexa will only play one song from each playlist on most of my playlists or plays a song from another playlist. I have tried clearing both programs and started over again but the same thing keeps happening. What can be done to make this work correctly?
bizmodeller
Posts: 362
Joined: Thu Nov 14, 2013 8:40 pm

Re: Alexa only plays one song from playlist or plays the wrong playlist

Post by bizmodeller » Thu Sep 13, 2018 7:46 pm

Can you please click the Download Logs button on the Support Tab of the My Media web console and send us a copy by email? We can then look into this. Please don't post log files to the forum.
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