Songs with accents letters fail to play

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kricker
Posts: 4
Joined: Mon Sep 24, 2018 7:43 pm

Songs with accents letters fail to play

Post by kricker »

I have songs with accent letters such as "Agua Salá" from the group "Bomba Estéreo". The songs will fail to play. I get a streaming error. I can not skip the track as the playlist just gets stuck on that song.
bizmodeller
Posts: 458
Joined: Thu Nov 14, 2013 8:40 pm

Re: Songs with accents letters fail to play

Post by bizmodeller »

How was this track indexed? From Watch Folder or from iTunes scan?

would you be able to send us a copy of your log files (Support tab / Download Log Files) to our support email address so we can take a look please?
kricker
Posts: 4
Joined: Mon Sep 24, 2018 7:43 pm

Re: Songs with accents letters fail to play

Post by kricker »

Sorry for the late reply. I never saw a notification.
The file was scanned through watched folders. I'll grab the log and upload it. I could not attach, it siad the file was too big. Here is a DropBox link.
https://www.dropbox.com/s/1jo8oe7qhje9e ... 0.zip?dl=0
kricker
Posts: 4
Joined: Mon Sep 24, 2018 7:43 pm

Re: Songs with accents letters fail to play

Post by kricker »

Any news on this?
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