First song of Album playing in infinite loop. (When loop mode is off).
Posted: Tue Oct 16, 2018 6:07 pm
The Problem:
*UPDATE* SONOS software update destroys playing of an Album using MyMedia. Sonos will not let you roll-back to a working version of the software.
If I say "Alexa play album Blade Runner" It just plays the first track and keeps looping it indefinitely.
If I go to Now Playing, I can see all the tracks listed with the little right pointing arrow next to track 1. This never moves and the track keeps looping.
Very odd and it only started happening a couple of days ago.
What I've tried:
1. "Alexa, ask My Media to turn loop mode off" the reply is "My Media has set loop mode off" - but this doesn't change anything.
2. I've checked that the files are physically all there and that they play correctly through other media players like the Sonos app - which they do.
3. Rebooting my server - doesn't help.
4. I looked through 'Messages' to see if anything stood out, but the logs look ok.
5. Gone to Settings > Clear My Media Database and then rescanned all the music - nope
6. Cleared the Database deleted the MyMediaForAlexa.log file and created a new Watch folder called test with just one Album - same problem
7. I have uploaded a compressed version of the newly created log file here https://www.dropbox.com/s/499ym5cvvf4xv ... a.rar?dl=0
8. Uninstalled MyMedia 1.3.97.0, downloaded version 1.3.104.0 - Noticed my previous database was still there. Clearly uninstall does not erase database. Still the
problem persists which means it has to be an issue with a value stored in the database. If I could delete and then recreate it I'm sure that would fix he issue even
though it is a bit of a cludge... [although true, this is not the cause of the problem. It was a Sonos software update that is causing this problem]
Something a bit flaky is going on, does anyone have any ideas?
Many thanks and keep up the great work. My Media is awesome
*UPDATE* SONOS software update destroys playing of an Album using MyMedia. Sonos will not let you roll-back to a working version of the software.
If I say "Alexa play album Blade Runner" It just plays the first track and keeps looping it indefinitely.
If I go to Now Playing, I can see all the tracks listed with the little right pointing arrow next to track 1. This never moves and the track keeps looping.
Very odd and it only started happening a couple of days ago.
What I've tried:
1. "Alexa, ask My Media to turn loop mode off" the reply is "My Media has set loop mode off" - but this doesn't change anything.
2. I've checked that the files are physically all there and that they play correctly through other media players like the Sonos app - which they do.
3. Rebooting my server - doesn't help.
4. I looked through 'Messages' to see if anything stood out, but the logs look ok.
5. Gone to Settings > Clear My Media Database and then rescanned all the music - nope
6. Cleared the Database deleted the MyMediaForAlexa.log file and created a new Watch folder called test with just one Album - same problem
7. I have uploaded a compressed version of the newly created log file here https://www.dropbox.com/s/499ym5cvvf4xv ... a.rar?dl=0
8. Uninstalled MyMedia 1.3.97.0, downloaded version 1.3.104.0 - Noticed my previous database was still there. Clearly uninstall does not erase database. Still the
problem persists which means it has to be an issue with a value stored in the database. If I could delete and then recreate it I'm sure that would fix he issue even
though it is a bit of a cludge... [although true, this is not the cause of the problem. It was a Sonos software update that is causing this problem]
Something a bit flaky is going on, does anyone have any ideas?
Many thanks and keep up the great work. My Media is awesome