How to find your My Media for Alexa log files

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bizmodeller
Posts: 458
Joined: Thu Nov 14, 2013 8:40 pm

How to find your My Media for Alexa log files

Post by bizmodeller »

If the My Media for Alexa web console is working, then the easiest way to download your My Media logs is to click on the 'Support' tab then 'Download Logs'. This will download a zip of the relevant log files which you can then email to support.

If My Media for Alexa has stopped working and you can't access the web console, then you can manually find the log files in the following locations:

Windows

Code: Select all

c:\Program Files\MyMediaForAlexa\MyMediaForAlexa.log
Mac/Linux

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~/.MyMediaForAlexa/MyMediaForAlexa.log
Please find these files manually and send them by email to our support team at [email protected]

Note: please do not upload logs to the support forum!
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